January 2024 by Haj Mtuku
Ellie the bar is a gem. She treated me with a smile as she recognized My presence immediately I came in, she also served me the best coffee I have had in a while. She is professional and surely a value addition for the premises. Thank you Ellie I know it may be unusual for someone you have served only a coffee to recognize your ability and professionalism but hey, you deserve it. A big thank you
January 2024 by Bel
Went for Christmas Dinner was divine. I felt it was a bit lacking in customer service due to having to repeatedly leave my table to prompt my server. I left a tip. I'd of liked it to have gone to the chef so they would have been aware of how much I appreciated the meal, especially on Christmas day. Previously booked on Christmas with The Fairway, basic. Went to Toby's Carvery, awful. Top of the 3 Beefeater. ? ?
January 2024 by Ann Naughton
We had a booking at white gate on 28/12 /23 at5-30 we went in and nobody was about but one person I think is the manager, she was on a computer, I asked her if we could have a table, and she said do you have a booking, I replied yes, she said just wait there and went back to what she was doing, we waited at least 5 minutes and then two waitresses came up to her and started a conversation with her, then she went back on computer and the two girls went to walk past us into the front bar,I stopped one of them and explained we were waiting for a table, she took us to a table and took a drinks order from us,then we just sat and waited and seen that the place was completely understaffed,nobody came to take our food order they were just rushing about trying to serve people and they were annoyed, in the end we decided to leave so l told the waitress we were going as we had waited much too long and we had experienced this kind of thing the past two times we had been in,we offered to pay for our half drank beers but she said don?t bother and stormed off,this is is happening too often in the white gate, it used to be a nice place to eat with pleasant staff but it seems those times are over.
January 2024 by Martin
Had lunch here today 31st Dec, This is my local eatery and the food has always been excellent, had a tiny issue today and it was a tiny issue and the way it was dealt with was incredible, the lady who served us was so professional and went above and beyond to make sure we had an enjoyable experience.We couldn't ask for better service 10/10 , A great asset to the company,
January 2024 by Noah Nixon
For whatever reason they were understaffed. But the staff made up for this with excellent personable service from the start. A very enjoyable experience!
December 2023 by Richard Clark
Food was lovely, but staff need a lot of training. Ignored at the door by multiple staff, no check back to see how our meal was, no option of if I wanted a double spirit, ended up having to find someone to ask for the
December 2023 by Jackie Eaton
Excellent meal and service had the festive menu. Lovely friendly efficient staff very
November 2023 by Colonel Black
Food was cold. Service time was extremely long. Incorrect item orders. There was simply not enough staff. Staff like Callum was rushed off his feet due to poor management of this business. Won't be coming
October 2023 by Jo Poke
The poor waiter and waitress were run off their feet because they were short staffed. We had to wait longer than expected. Luckily, we weren't in any rush. I'd give a 5 out of 5 for the staff. They coped excellently.
October 2023 by Rob Callan
Frequently use this Beefeater as a base, food is always good and the staff are really friendly (Tia and Molly in particular). It does get a little busy sometimes and there are delays in service but surely that is a reflection on the quality of food and service - you just wouldn't go back if it was a bad experience! Occasionally people get things wrong, we're only human, but on these rare occasions things are put right very quickly. Looking forward to the next visit.Parking: Lots of parking spaces although does get busy in the week with business travellers.Wheelchair accessibility: Wheelchair friendly access (ramps up to the entrance) for both the restaurant and hotel.
October 2023 by Claire Gordon
If I could leave 0 stars I would.Went in on 10/9/23 and the service was disgusting !Firstyl took our order then waited over 30 minutes to say they didnt have it so had to re order.The member of staff taking the order who was actually a manager had a bad attitude, was rude just clearly didnt want to be working.When they were bringing mains out we asked then to clear the starters as there was 9 of us dining so we needed room. They placed two out of the 5 kids meals down & when they brought the other 3 childrens meals out while holding them said ?do you want these meals because all your doing is complaining? - I asked them to clear the starter plates as its in the job description hardly a complaint. So then 3 of my children are upset as they just want their dinner and some women holding it above their heads arguing.Asked to speak to the manager who was originally servering us but then didnt want to as told her to please clear the table and was told she didnt want to speak to us.Over all the 3 members of staff i drlt with were unprofessional, rude & had bad attitudes. There many other pub lunches around with better quality of food, price and the staff are amazing if you want bad service whitegate is the place for you
October 2023 by Warren Duncalf
Excellent serviceExcellent foodStaff are amazing, friendly really make customers feel at home, definitely come back its a pfantastic place to dine and drinkParking: Easy parking
October 2023 by Maciej Zydek
Food ourselves not was the worst but the waiting time far to long 45 min. for not busy afternoon lunch and the food was part cold ?
October 2023 by thomas black
Went here prebooked for a family dinner on a Sunday at 4 pm 4 adults 5 kids served drinks then ordered server came back 25 mins later no Sunday dinners reorder different food half kids starting missing but 4 adult ones over badically adults got two starters ! Plates not cleared before mains brought out staff then decided as we complained is this coz we don?t have Sunday dinners ! Walked away tutting to herself refused to serve us sent another member staff pathetic behaviour fromA grown adult 3 kids serve red two left out no food , dare I complain ! Manager then ask us adults if we wanted are food so three children had food no one else manager should of handled situation better not adult like if u don?t like go , then bill comes over charged for a bottle small wine that?s they also didn?t have in stock three times to amend bill to correct amount I have been here over 200 times never had a problem I will not be returning lost a good customer for good staff I wouldn?t give them 1-10 zeroParking: I won?t be parking here again lost a customer
September 2023 by Danielle Hadfield
Was going to leave this review in a couple of days time but I don't think it would be the same once I have calmed downBeen here today for our dinner and what should of taken around 1hour maybe 1.5hour actually took 3hours from walking in to walking out the poor women taking orders was on her own was really nice but unfortunately we won't be coming back here anytime soon.The food was average not amazing but the service was absolutely shocking. I can't believe that what should of been a quick dinner turned out to waste the full afternoon.
