August 2025 by Anthony Parkington
Visited bury store re broadband upgrade and discuss issues with account .staff member showed no interest in helping deal with the issue.felt like I was a nuisance.will go elsewhere.
July 2025 by Yani Td
Nice customer service, however far from over and beyond.
July 2025 by Martin Bates
Purchased a power bank and lead16/04/25 for £49. It has never worked. Assistant asked me if I wanted a receipt and I said no. She didn?t say if you say no, you are waiving your consumer rights to return faulty goods. I live over 4 miles away so didn?t manage to get back in till 25/6 when I was sold a different plug for £14 as it was thought this was the problem. It wasn?t. I need this desperately for a trip abroad tomorrow and shop won?t budge without a receipt so £63 down the drain. I showed the assistant a screenshot of the transaction on my Bank account. Their stance goes against the Consumer Rights Act 2015. If it?s Vodafone?s policy to not give out receipts, surely they must accept copy Bank statements. I left power bank with them as it?s neither use nor ornament! Very poor customer service
April 2025 by Jim Jones
Complete waste of time.
Local customer, came down to the shop as I have always dealt with. Shown what had been sent on text and showed the app basket, sorry we can?t do that in store. No wonder shops are closing I went in to try and support keeping shops open.
December 2024 by Andy Griffiths
Shah is fantastic and complete professional and gave us exceptional customer service and an unbeatable deal, thanks Shah
November 2024 by Bilal Abbas
Went for sim activation, paid for parking as the shopping centre does not offer free parking for customers then operator asked for bank card for Sim activation. Ridiculous. Waste of time! ??
November 2024 by Katie Orrell
Never in my life have I ever been in a store with the most useless staff known to man! Even the manager had no clue what he was doing.
October 2024 by stephen
Fantastic help with a SIM issue - friendly and and helpful team
April 2024 by David Sexton
Above and beyond service from Tom the store manager sorting out the mess that Mobiles.co.uk left me in.
Plus a lovely and clean store
THANK YOU
February 2024 by J S
Brilliant store
January 2024 by mihaela sebesan
I met a person who I don't think had much experience. He didn't know how to answer any of my questions because he couldn't find any of the information I asked for in the computer. He didn't manage to solve my request either. I did it at home from the application on my phone, after he told me that it can't be solved until my contract expires.
December 2023 by Kate Midjek
Pleasant visit, knowledgeable and friendly staff
December 2023 by Sham Ali
Great customer service was excellent
November 2023 by David Wild
Got what I needed no hassle
September 2023 by John
Sorted my broadband out in about 30 minutes. Staff very helpful. I'm up and running with it now and very pleased with it. Thankyou in the shop and Vodafone.
