September 2025 by Lisa Topham
Amazing customer service from start to finish. Dealt with Lloyd for the purchase of our new car. Lloyd was friendly, helpful and informative throughout the process and was always genuinely happy to help and advise us. All the staff we dealt with are a credit to the business, will definitely be back in the future. Thankyou for making it a pleasurable experience.
September 2025 by neal barnes
Great service, Ali on Service was lovely and communicated really well during their recent cyber attack.
Thank you again for the gift and water bottle.
August 2025 by K C
Disorganised and lacking customer care:
Call centre booked me in on wrong day.
I only found this out when I called to ensure the dealership would be coming to collect.
Dealership didn?t know whether vehicle was to be serviced?on its? service visit. They called me to check once they had the car. They tried to over-charge me compared to what I was quoted on the phone. Returned vehicle to me with the ?service due? warning still showing every time ignition was turned on. (I specifically asked if this had been sorted before I let them return the car!) They had to collect it again to remedy this on a different day. Manager refused to leave me a car that I could use for that day whilst they corrected their error. Poor customer service and lacking professionalism at every turn.
August 2025 by Keith Bretherton
First time visit to Vertu Land Rover Bolton, Excellent service all round, well looked after by Kate while at the excellent facility and will definetly be back for any future work /services, I would highly recommend.
August 2025 by Emma Vian
Outstanding Service from Lloyd at Vertu Bolton
I recently visited Vertu Bolton and had the pleasure of dealing with Lloyd ? what a fantastic experience from start to finish. Lloyd was professional, knowledgeable, and genuinely helpful throughout the entire process. He took the time to understand what I was looking for and made sure everything was explained clearly and thoroughly.
His friendly and approachable manner made the whole experience smooth and stress-free. You can tell he truly cares about his customers and goes above and beyond to make sure you're happy. I wouldn't hesitate to recommend Lloyd to anyone looking for top-class service.
Thanks again, Lloyd ? absolutely 5-star service!
August 2025 by Neil pownall
Don't trust their pre-sale check on used cars. Reported a broken centre seat belt receiver which is a staggering £400 to replace and was broekn before i bought the car. Understandably i don't check the rear middle seat bels when i buy a car. Took a few months before someone sat there and found it broken. Clearly been trapped behind the seat when being used by the garage as a demo (bad design in itself). The garage even sent me the photo atatched from their pre-check when you can CLEARLY 'not' see the middle seat belt holder in position, likley already trapped (and broken) under the seat. Then tired to tell me this proved it was OK and me a liar. Shokcing response and service. I personally wouldn't even use them for an oil change in future let alone a new car. Nice service for a £130k car.
August 2025 by John Bray
Jimmy in parts was extremely helpful and friendly. Thank you.
August 2025 by Mark Walsh
Brilliant experience from start to finish, all the staff knew there stuff, right from reception through to the sales team and above. Was treated like royalty and nothing was to demanding for them, it was like second nature to them all.
August 2025 by Brian Ridge
Very professional and friendly service, couldn't do enough for you
August 2025 by mkrmme
Helpful and careful.
August 2025 by Phillip Dale
Excellent customer service advisor for the service on our Vogue
August 2025 by Lisa lexi
I gave a 1 as the staff were helpful and my car had a good clean, however I wasn't happy with a (visual they said) health check that was done and the repairs and quotes that was said was needed. For eg said I needed 2x new tyres, one had 2xnails and was unrepairable, I took it to tyre shop. 1 had 1 nail was repaired other tyre was fine. Said my back break pipes needed replacing corroded, it was surface rust and there was nothing wrong with my suspension, They quoted me over £3000 for the work. It had its mot at a garage i use and passed with no advisories. £20 to fix my tyre.
August 2025 by dale ?801discovery? sheridan
Excellent. No issues at all. Receptionist (did not get her name) lovely and made my day.
August 2025 by Lucy Schiller
We are extremely happy following our purchase from Jack at Vertu Land Rover Bolton. As we are not local to this dealership, Jack was able to provide information and videos of the vehicle we bought with ease, also resolving our queries efficiently. The car was then delivered hassle free and we are thrilled with our purchase!
Thanks Jack, for all of your assistance - you really made the whole experience easy for myself and our family.
August 2025 by David Lonergan
Excellent service received while my car was in for some work to be carried out. Highly recommended
