August 2025 by Andrew Ashton
Can be windy here
August 2025 by Anna Hobson (Doodle OD)
Our Children (five and eight) are excited about adding to our family and have discussed a hamster.... My husband and I went to Pets at Home Bury to talk to an expert and discuss possible options and in particular what pet would be best for our family.
We spoke to a lovely lady on the till who called over her colleague Maddie. Maddie talked us through options, and explained the nature and requirements of Hamsters, also looked to understand more about us as a family, how old the children are, how much activity we do, how much available time we have to properly look after and love a new pet. This was so impressive as clearly she wanted to ensure she advised us enough to help guide our informed decision whilst also having the welfare of the animal at the heart of the decision which is exactly what any ethical and compassionate pet store should do!
She was engaging, extremely knowledgeable, clear and just so so lovely to talk to!
We actually since talking to Maddie, believe that Guinea Pigs may be a better option for us, particularly because the are nocturnal and our daughter is still young, her bed time would be Hammy's wake up time! We were introduced to the available Guinea Pigs, shown a variety of housing options, Maddie explained the importance of nutrition, play, chew toys and behaviours to watch out for too as the Guineas get older.
We are going to reflect in readiness for a joint family decision with Henry and Lils, but for now are just so grateful for the time Maddie spent with us.
Finally, the Store Manager Raf was really encouraging about ensuring Maddie was recognised for her efforts - he was keen to encourage this recognition of his team and in my eyes, this is really good leadership!
Thank you Pets at Home Bury!! x
August 2025 by Rachel T
Aiden at the Bury store went above and beyond for our puppy Luke - he was patient, understanding, and most helpful with fitting Luke's new pulling lead and trained us & our puppy ? this us exceptional customer service ? thanks a million ? 5 star ?
August 2025 by Pauline Leigh
Got what I was looking for , at a great price, the staff were absolutely lovely, even took Myia in with me, photo because she's beautiful
July 2025 by Harry J L
Jade was lovely! Really really helpful!
June 2025 by letitia Seddon (Letty)
Didnt have much in stock for.kitten treats
May 2025 by Rosie Hollis
We have a new puppy and the red carpet is rolled out when he arrives. He does often do a happy wee and we always clean it up, staff are always so shocked at this (do better people letting there dog wee and leave it for others to clean!)
Kirsty is loving watching him grow, they always weigh him for us. He loves going to see his friends ?
May 2025 by Phil Hamilton
Pets at home have always given us a good service, but today's just tops it! Alex, Sophie, & Maddie are friendly and very nice & helpful! These are a credit to the brand!
March 2024 by Tracey Ann Mckenna
Brilliant service
March 2024 by ELAINE SHAW
Didn't have what I wanted
February 2024 by John Buttle
Always helpful and listen to is.
February 2024 by Amanda Cooper
Pets at home is really good but the only thing is that the hamster cages are to small and some of the stuff is broken
February 2024 by Miss Aisha
Great shopping experience, a very lovely store with helpful staff, I was served by Larissa lovely lady with lots of knowledge around pets she was great and made my shopping experience a whole lot better! X
February 2024 by 7anneo
robbing shop 12 pounds for 2 goldfish
February 2024 by Sharon Elaine Roebuck (Sharonrobes)
I adore
