September 2025 by Ian Gilbert
Very helpful staff. Thank you
September 2025 by Nicky Rox
Had a new battery fitted by Michael. Customer service by Michael was top notch. He went above and beyond and I purchased a new battery, wipers, oil, coolant and an air freshener. I was advised about the premium membership for £55 and bought this too because it saved me £45 on fitting fees. Thank goodness for Halfords for getting me back on the road again at 8pm. Thank you ?
September 2025 by Joanne Hindle FTW
Amazing speedy service, finding me the correct products to use for my Discovery together with fabulous fitting service of window wipers.
September 2025 by Callum Thomas
Excellent. Professional, prompt, friendly service.
September 2025 by carole hope
Waste of time. Needed a new headlamp, went online to find the part using registration number. Halfords identified make and model and bulb required and I booked a slot to get it changed. On arrival long queues, slow service, elderly couple in front of me had ordered a windscreen wiper online and told to collect from that store before 4pm yet they didn't have it in stock. I got served, oh we csnt fit bulb in that model of car......so why take money and a booking. Waste of time
August 2025 by Jim.
very good item purchase and collection experience, highly recommended!
August 2025 by sairah mehraj
We got the bike really cheap. It said it had scratches but it didn?t so we were very happy.
August 2025 by Deb Garnett
Just been in to get my battery sorted. I was helped by a young lad called Michael. He was absolutely brilliant, really knew his stuff and just really helpful. Halfords are lucky to have him.
August 2025 by JONATHAN FERNANDES
Excellent with less staff present.
August 2025 by David Hunter
Went to look at getting a new bike for my son.
Had a great range of bikes in store and a very helpful member of staff helped us to get what we needed.
August 2025 by Carolyn Carr
Fitted a new battery for my car that was difficult but with staff preservation it was sorted! Thanks for your help!
August 2025 by Julia Catherall
Excellent team, good quality products and great customer service.
March 2024 by Ian Upton
Absolutely shocking service in comparison to Bolton, wont be going to Bury again ever. Ordered a stop start battery online, when I got there gave the young lady my details she more or less moved the battery 60-100cm toward me by dropping it on the floor after lifting it about 30-50cm off the ground - will never understand why when would have been safer for her own back to just point at it (not that I couldnt read the AGM027 code type I'd ordered) young lady needs training in how to bend her knees when lifting. Asdide that to giver her some credit she did help me for a short while with the online ordering app. The fella that turned up off his lunch and older gentleman like myself had no idea that battery was mine and like the gestapo interrogated me when I pointed out Id be taking it with me with my extra online purchases Id made while on site. He insisted I produce the reciept despite the young lady who had not 5 mins before nearly caused herself an injury trying to lift it was stood not 10m away whom I pointed out to say if he wanted clarification to ask her. Nope .....totally ignored in the same way I stood at the till for 10 mins and was ignored when I asked a question while he concerned himself with serving several other customes while I was left hanging. Only when I produced the PDF from the online order was he happy. Second lesson of the day for staff - when someone tells you ask your collegue not stood more than 8-10m away please ask them instead of thinking the customer is some kind of thief when he's bothered to order extra stuff while in store. Absolutely the worst service ever, and Instead of the three of them gossiping with your work collegues about their customers having car accidents in the customer car parks maybe be more attentive to the customer who has been stood there for 15 mins right in front of you. Never got this kind of service at Bolton who excelled at customer service when I last shopped there. Never will I shop at Bury again. Worst customer service ever but as a concern I would ensure their junior staff know how to lift batteries properly to save themselve from back injuries and having to drop customers goods on the floor perhaps damaging them in the process.
February 2024 by Ross Manning
Staff were helpful, a bit of a general lack of enthusiasm all around but we all have those days
February 2024 by Brenda Cooper
Great customer service. Really helpful and knowledgeable
