January 2024 by laura hodson
The member of staff who served me was lovely but the other person didn't have a clue what stock he had in and there was no labels on any of the items i was enquiring about they'd had non on them for over a week.
January 2024 by Pamela Hatch
Helpfull plenty òf selection
January 2024 by Sophie Walker
Lynn and Aidy were extremely helpful at arranging a beautiful design piece to be made and delivered. Thanks so much!
December 2023 by Nicholla & Jon
The stone fell out of a ring after only six weeks of occasional wear.We took the ring into the store and was immediately told that it would cost £250 to re-set the stone and this would take up to a month as they are sent away. This is obviously not suitable for anybody given the ring has only been worn outside of work and to be charged to repair a product that is not fit for purpose is disgusting.We have contacted H Samuel via email who are stating the product MUST be returned to store despite the website giving information to the contrary. We will now be seeking legal advice in order to attain a suitable solution.We would advise avoiding unless you enjoy unnecessary stress.*** the reply from H Samuel must be somewhat automated. We have a case number and they insist on a return to store (clearly no idea about distance selling regulation). We have a case number, we are now in contact with a solicitor.
December 2023 by Samantha Isherwood
What amazing experience from James at the Bury branch.. he was professional , understanding and lovely personality. Our engagement ring was dull and lost its sparkle, we didn?t want to change the ring as was sentimental, so James managed to get this ring cleaned and sparkling like knew again, he was professional but also endearing. Have a lovely Christmas James. #circle of trust ?
December 2023 by john webb
Got a good bargain for my anniversary thank you
December 2023 by ashleigh birtwistle
Lovely experience and super service x
December 2023 by Emily Pridmore
Very friendly service very helpful and quick service
December 2023 by Natalie Harwood
James and Louise showed great enthusiasm and work ethic towards my purchase. I am very pleased and will return to this shop
December 2023 by Mohammed Kadeer
I would like to share my experience at the bury shop and give a special mention to Louise this is my 2nd experience over the years with Louise and I have to say she is absolutely fabulous at her job and always has a warm and approachable nature she is an wonderful asset to H.Samuels and she deserves all the credit in the world well done once again Louise you are a Legend ?
December 2023 by Venini Electric Violin
An excellent and professional experience shopping at H Samuel Bury. A special shout out for Scott who handled my initial telephone stock query and indeed the actual sale itself of my new G Shock GG-B100. Scott also offered an internet price comparison buster which discounted £52 from the retail price of my purchase. Scott is ably assisted by the knowledgeable and 'people person' James. I strongly recommend this store.Dr Steve Johnson FLCM.,LRSM.
December 2023 by Stiggy
Addi the manager was massively helpful and made us happy customers. Will be back !!
August 2023 by Brian Burgess
Disappointed saw a watch but bracelet would not fit so they apologised staff not knowledgeable.went to another shop and they said we can order you 3 more links free of charge.
August 2023 by Edna Cowsill
Really good service this morning thank you to a lovely lady called lyn
July 2023 by tracy mcleod
Had the loveliest lady serve me today (Louise) she was so helpful and very friendly and very knowledgeable about the piercings I had done she made me at easy and talked me through the whole process can?t thank her enough I love my new earrings and piercings thank you so much
