August 2025 by Rollo the walker
I tried to pre-order a book from Bolton to pick up in Preston, was told by the woman in the shop that can't be done.
I don't know if she just couldn't be bothered or if that's Waterstones company policy, but it wasn't very helpful.
August 2025 by Matt Badham
Very nice atmosphere. Chilled.
July 2025 by Tracey Ingram
Quite a small shop but still full of variety
July 2025 by Jack Otter
I've been coming here ever since I first came to Bolton and I like visiting the cafe the staff are very warm and friendly its a nice cosy atmosphere couldn't recommend enough
June 2025 by Louise Gledhill
This shop is fast becoming my favourite (&only place) to visit in the town centre.
The staff are very knowledgeable & friendly.
I love the cafè which is on the first floor where you can get a coffee and sit whilst reading your newly purchased book ( or bring your own). They also have 2/3 small leather settees in the shop area where customers can sit to read quietly.
June 2025 by aromal neo
I liked this Waterstones and collection of books in it. My favorite part was that they had a romantic fiction section that is rare, and a good collection of manga. A nice cafe on the first floor with lovely staff.
April 2025 by Chris Bridgeman
I was going to hold back, but it's happened again today and not just from one behind the desk. Not impressed. Been buying books for years, a smile and some acknowledgement or conversation, rather than the staff trying to get away with as little interaction as possible might be nice. Avoiding eye contact or ignoring something you say is just plain rude. If you don't like people - don't work in customer service. You have to really like books to shop here. I've worked in retail and seeing people happy cuts both ways. Service like this however drives people online. I always leave feeling like an imposition. Sue bless her, is brilliant however. I don't like sticking the boot in on high street retail but everyone in life has their burdens, you just don't see beyond the face we show the world. I'll be buying books elsewhere from now on, pity as the coffee shop and its service is nice. Today was the final straw, I've given this place enough chances over the years.
March 2025 by Babatunde Adelekan
Kids will enjoy the bookstore
January 2025 by nafisa ingar
Lovely large cafe. Very comfortable seating. Friendly staff.
December 2024 by Liz Jennings Clark
Great bookshop! Can spend hours here
December 2024 by Christopher Gibson
Friendly helpful staff
December 2024 by Vonny Hudson
Love this place, great for browsing books and have a coffee ?? whilst you decide which one to buy ?
November 2024 by deanO F (Dean0)
Great store
November 2024 by Bridie Tonge
Placed an order for a book. Notified the next day they had it at the shop. Excellent service
November 2024 by Jill Graham
I called into this store last Saturday looking for book ideas for my Son who has Aspergers with very niche interests for books. I was totally out of my depth when a young lady approached me asking if I needed any help. I explained I was looking for books for Christmas and that my Son had very strong political views. The young lady did a bit of research for me and suggested The Origins of Totalitarianism. I specifically asked for her name as she was was such a polite and enthusiastic young lady. "Abbey" is an asset to Waterstones and an absolute pleasure to speak with. Will definitely be calling again soon.
