October 2023 by MK
Very disappointed, food good but service absolutely rubbish. Food ordered 3 out of 4 were correct but 4th one ordered mixed grill got a mixed kebab (not much different) Had to remind them several times about the coffees, Irish coffees couldn’t taste the whisky. Bill had an additional £30 for items we didn’t order, no apology received for everything that happened not impressed will not be going again
July 2023 by maria s
Very disappointed with my food...frist time cold ..send back ..second time again. Not excuses..not say more..cheers should be more carefull
July 2023 by Jason D
We sat down and it was 30mins before anyone came over to take a drinks order or food! The garlic bread was very oily to the point it was dripping off the bread when you picked it up! We ordered steak burger no relish it came with relish, so we asked for it to be swapped out, 30mis later it arrived, we ordered 2 fillet steaks medium, the both came well done all brown in the middle no pink anywhere, then whilst we was eating they came with 2 san miguel which we did not order, then came with a pizza, not ordered, and then 2 coffees again not ordered, and to top it off when we got the bill, it had the 2 san miguel's on it. NOT recommended at all.
July 2023 by Hilary P
The food was delicious and Danni was very helpful and friendly. The fish was beautifully cooked and everyone enjoyed their meals.
June 2023 by alyjad
Food was lovely could not fault the food however service was really slow, we had to ask for our drinks 3 times as they just never came. we also had to ask when we wanted to order as we sat waiting for so long for someone to actually acknowledge that we was there to take our order. I also think there are far too many tables crammed in such a small space couldn?t really have a private conversations with my partner as the tables were so close and it was really loud.
June 2023 by ronaldlO7479OR
6 of us dined at 630pm on a Monday Bank Holiday evening and it was actually very good , we had to call the waiter over for drinks once seated but once we ordered all was great, - drinks all good quality and no complaints on the food - the Pasta all 'Amatriciana was very tasty ( 3 of us had it ) - two asked for more chilli was sorted no problem , my tomato garlic bread was super, after 9pm the place began to get quieter so we had the place pretty much to ourselves - we were seeing friends from London Who had travelled up so the beautiful decor of the main lounge, the freindly and funny head waiter made it a great place to catch up - we will for sure go again
May 2023 by James B
Although the food was generally standard there was one moment in the evening which stood out. I sent my son to clean his mouth after his spag bol as he was taken a while I went to check on billy and as i entered he was talking to a member of staff called adam the bathroom was very Smokey as i entered I asked billy what had been happening and too my surprise he said that the young waiter had been smoking an ecig in front of billy and even offering him some!!!! This is absolutely disgraceful and we left straight away Will not be returning until that member of staff is dealt with. Unbelievable!!!!!!
April 2023 by Reena P
Had a dog running around, under the table. Owner of the dog abusive and staff not very interested when we complained. Made 7 ladies feel very intimidated ?
April 2023 by Fuzzybeay
First off I?d like to say the food here is actually really good! Party of 7 and only one meal wasn?t right with very over done lamb?and some of the veg was still hard! Service was ok?no condiments on the table/no steak knives offered(3 had steak) just bits that could have been sorted before we had to ask! We were sat upstairs,the only table that was occupied,no staff upstairs so we had to keep going down for our drinks! Felt a bit forgotten. Then just as our main meals were served a man came upstairs with his pug! He proceed to allow his dog to wander care under our table ..fed it food on a paper plate on the floor and it peed twice! Now 5 of our party have dogs and had we booked a dog friendly venue we wouldn?t have bothered but it?s not on to bring a dog in and let it pee and come amongst us whilst we are eating! The man kept butting in on our conversation with minimal imput from our party.A member of staff had come upstairs when he had and was serving him triple perno! When we had had to go down for ours! 2 of our party went downstairs for a cig and the five left just chatting between ourselves,he kept trying to but in and we tried to ignore him?he then started to be abusive?telling us ?we should remember where we came from?he ?earns more than all of us put together? and called us ?ignorant c*n*s? and who the ?f**k did we think we were? One of our party went down and spoke to someone who came up and got him to go away. We then asked to speak to the manager ?.who was?busy? apparently! by this time it was around 10.15 and not many people were left in the building . So the assistant manager came up and we told her?(she was lovely to be fair) and apologised! But said the staff didn?t know he?d come upstairs ?which is blatant lies as a staff member was pouring his drinks! She offered a free drink but the night had been tarnished by this point with the man & his dog! We then paid our bill and left with manager turning her back as we came downstairs and completely blanking us! Absolute terrible customer service and total disregard for customer safety! Manager quite frankly is incompetent at her job! And doesn?t give a s**t about the customers!
March 2023 by reviews4
Visited the new premises on Friday night and was so, so disappointed with the service. The service was nothing short of terrible. All the staff we asked for forgot literally everything from drinks, to menus, to answer dietary questions about the menus. We were not given a drinks menus and again these were forgotten until asking 3 different people. Staff did not have a clue about gluten free options and after asking 3 members of staff, someone came over to tell us that we had to choose something, then they would check with the kitchen and let us know if it was suitable or not. What?! So we proceeded to go through the menu and pick things,with the member of staff going back and forth to the kitchen to check. Talk about laborious and making someone with coeliac disease feel awkward and uncomfortable. There was no gluten free menus provided and no GF symbol on the menu. After finally agreeing on a dish, although no gluten free bread was available, the member of staff point blank refused to substitute the bread with some salad, and threatened to charge extra for this. We ordered prosecco which was delivered with no ice bucket and no one opened/ poured it. We had to do this ourselves- not great service. After finishing it, we ordered another bottle, to be told by a very rude member of staff that we had just drank champagne and did we mean to? Our answer was no, we ordered processo. They then tried to charge us for this. When we point blank refused, a very confrontational girl asked us who took our order and who brought the bottle over. When we came to order dessert, again, no gluten free menu was available. We were told one option might be gluten free or vegan. Not helpful. Overall, I would not recommend visiting this restaurant if you have an allergy or intolerance. No one seems to know what is suitable and once you finally find something, expect a battle on your hands. Most staff seemed clueless and could not answer anything you asked them. Will not be visiting again. A shame really, as the decor is nice, but the service is seriously lacking.
January 2023 by elizabethhE2972QQ
Well what a disappointment ? we have always had lovely food and service when we have visited in the past but not so this evening . We had booked the table about 2 wks ago (7.30 pm) ,when we arrived we were asked if we had booked ???? We were a party of 7 the table was not ready for us . We had recommended you to our friends whos daughters birthday was on the 21 of January she also was turning 16 . Then it took another 20 mins for young girl to come and take our orders ,she then said ive lost my pen so ill be back in a minute . She then took our orders and we gave her our drinks orders as well . It was gone 9 pm when we received our mains (starter and mains should have been with is in 45 -50 mins tops) ,we were still eating when our other friends joined us for a drink The service was appalling and when i mentioned it to your manager all i got back was they are young and want to be on their phones. This is down to training and management to make sure they only look at their phones when on a break or its quite ,not when the restaurant is busy and covers have to be taken out to your customers . Our Son had to leave his linguine Carbanara as it was swimming in butter.
January 2023 by Coltashall
Excellent service and food Wonderful menu best in the area would thoroughly recommend Decor is first class and atmosphere excellent
December 2022 by 0linda617
Wanted to treat our buddies to a nice meal out - this was amazing!! Food was excellent, cooked to perfection; service was top class, warm and friendly without being intrusive; we will definitely be booking again, and again, and again!! Thank you guys for a brilliant wonderful dining out experience.
December 2022 by wildthingamy
Visited black rod location and had to visit horwich restaurant when we heard they had moved. The staff are wonderful, so attentive. The food is delicious. Every bite is a joy and the portion sizes are so generous. I personally recommend the tomato soup and the chicken risotto. My partner gets the mixed grill every time as the meat is such good quality. Do not listen to the poor reviews, we are fussy and we visit regular now, we wouldn?t do that if it was poor!
December 2022 by Bod1708
Used to like Rivington Pub and Grill in Blackrod, first visit to the one in Westhoughton. Christmas Dinner for 8 people. Parsnip soup was apparently a little too sweet. Steaks were beautiful, certainly nobody left hungry. Major apologies to the very helpful staff, as I thought I'd lost my mobile phone - thank uoi. Will definitely go again
