March 2024 by Teresa Dawson
Tricky parcels to be sent but they explained the whole process and were incredible patient and helpful! Amazing local service
December 2023 by Syed Ali
Absolutely terrible customer service always rude and make you feel they are giving you a favour by serving you. Younger guy needs to learn some customer service skills. He just sits there with i dont care attitude.
December 2023 by Jae Dax
Terrible customer service. Never open during so-called opening hours. Waited 20 mins outside for it to open, Fri 1st December 2023 from 12:56 hrs - no signs of life. Seven customers waiting before giving up. Pathetic. Use any other Post Office than this one.
October 2023 by Chou Pham
Always 100% satisfying with the service i have from the staff, ( my bad for not remember his name) but yeah, been using the branch for 6 years, and always here, from deposit cash, to post my important stuff, renew my driving lisence , passport or buying some drink, travel money , always have the best assist
October 2023 by Keith Blair
Can do my banking, posting & returns, travel money at this branch along with sending money via MoneyGram or Western Union
August 2023 by Sam Grey
Astounded by the racist thief pretending to serve here. This young man snatched my click and drop boxes and threw them into the postage bag, I asked for the receipt and his attitude and contempt was visceral, replying ?you don?t need one, you paid online?, I said ?I need a proof of postage receipt? but apparently he doesn?t get paid for that. I asked what he meant and to give them back to me, and as he handed them back started shouting ?I don?t need a receipt and he gets no money for his business?.Ultimately if I don?t have proof of postage, they are able to steal the contents and not do their actual job. Avoid at all costs. This is a business that will fail with such a hateful person behind it.
August 2023 by Rebekah Evans
Would be useful if they closed at their advertised time?
June 2023 by Jennifer Ly
I make a monthly purchase and every single time without fail my ?guaranteed before 1pm? delivery is never here the next day. It seems to be getting worse. Please tell me how you have the audacity to chanrge people money for a service then leave my parcel sitting in your post office for a week? When the sender asks you what?s going on every single time you say ?wait for the app to update? but from past reviews seems lying is a common occurance. Honestly if I could go elsewhere I would.
June 2023 by Davey Mach
It's the only post office in Astley Bridge,Very limited parking in the side street.
April 2023 by Salah Boulemden
Very rude and unprofessional, will never use this branch again and I don't recommend it
April 2023 by Hamish Carrodus
It isn't the first time they have been closed outside of the advertised lunchtime 1 hour period.I had arranged through Royal Mail to have my parcel delivered here.When I went to collect, I was told it wasn't here with no helpful suggestions where it might be. It turned out the Royal mail had been unable to deliver my parcel to the Post Office at 12.30 because it was shut.My parcel was taken to the North distribution centre where I eventually tracked it down.I found the post master to be abrupt and totally disinterested. Needless to say, I won't be using their services again!
March 2023 by F M
This is my regular post office. The guy there always sorts out my parcels even when I?m clueless about what I?m doing. Reading some of the reviews confuses me because surely we are all allowed to have a bad day. Recently striked up a conversation with him and found out the reason for shutters down is because he lost someone close to him or when he goes to the toilet lol. I think we can let him have a toilet break surely ?There?s been times I?ve gone there and he?s having his lunch whilst working. Don?t think I?d fancy a working lunch all the time. Hats off to the guy juggling all that.Thank you for the top customer service I get.
March 2023 by Fatima Musa
This is my regular post office. The guy there always sorts out my parcels even when I?m clueless about what I?m doing. Reading some of the reviews confuses me because surely we are all allowed to have a bad day. Recently striked up a conversation with him and found out the reason for shutters down is because he lost someone close to him or when he goes to the toilet lol. I think we can let him have a toilet break surely ?There?s been times I?ve gone there and he?s having his lunch whilst working. Don?t think I?d fancy a working lunch all the time. Hats off to the guy juggling all that.Thank you for the top customer service I get.
February 2023 by Sarah Davies
I went in to renew my passport using the Digital Check and Send service (as advertised as being offered at this branch). I was told that they could it BUT I'd have to supply my own photos. A big part of choosing this service is that the post office takes a passport-standard photo. The reason I was given is that the passport office doesn't accept post office photos. This is a blatant lie. I wonder if they would have charged the full amount if I'd gone back with my own photos? I have used this branch for years, but will be going to the Bromley Cross branch from now on. They completed the renewal application (Inc. photo) within 15 mins.If I could have left a zero star review, I would have. Don't lie to your customers and expect them to continue giving you their business.
January 2023 by Kathryn Louise
Don?t answer phone and every-time I?ve been shutters have been down dispute google stating there opening hours. How am I supposed to get my parcels
