September 2025 by Junaid Patel
I called up to enquire about the process and cost of getting a replacement for the back of my phone. The staff member who sounded like a young male ended the call early even though it was a short call and didn?t give me the opportunity to discuss if I want to book this service in. Unprofessional.
August 2025 by BOGUSLAW TOMASZEWSKI
Fast solved my problem.
August 2025 by Resul Lala
A very bad experience, unprofessional and deceitful people I think!! I sent my Samsung s24 ultra phone to be fixed because it was still under warranty (Samsung told me to go to this shop since they also work with Samsung) and they told me that my phone was water damaged and it would cost them £907 to fix it as they couldn't fix it under warranty (which was understandable if that was the case)
The problem with my phone was that it wouldn't charge more than 75% and I will upload a photo as proof that my phone charges 100% and there are no more problems!!
But after that I refused to fix it and went to a phone repair shop and after they opened it and checked the phone they told me that this phone only has a battery problem so I changed the battery at a cost of £79.99 and they wanted to charge me £907 ? . This was a terrible experience I suggest to everyone if you have a phone still under warranty and want to fix it not to go to this shop as they will try to charge you a much higher price.Simply a very bad experience and this is evident from the ratings they have from everyone, but I didn't see these ratings before because I wouldn't have sent it. A shop with very unprofessional workers !!! I will never go to this store again. !!
August 2025 by Roger Tomkins
Avoid.
Went into store to upgrade, sales assistant tried to sell a I Phone for £79 a month and carry on with 02 sim for £65 a month totalling to £149 for1 phone. Lol. He Couldnt be bothered to look into my sons phone issues, just couldn't be bothered unless a sale. Sorry would avoid at all costs. Very poor customer service on Saturday 2/8/25. The whole team look like they cant be bothered. Three were so knowledgeable. So we got our other contracts with Three, Three staff exceptional and will be getting our buissiness phones from here too.
August 2025 by Kyle Chadwick
Went in with a issue the person who dealt with me was very nice and polite but didn?t have a clue what I was needing, ended up being passed to customer service who also didn?t have a clue, so the day after i rang EE myself spoke to a Irish guy called Paul and the issue was sorted within 5minutes!
July 2025 by Aydan Lister
Staff awful.. just passed me a phone and left me on hold to solve my problem. Attitude from the female member of staff was ridiculous
July 2025 by Johnathan Pin
Really disappointing for EE customer services of the sales person. They just sit at the shop and disregard of your complaint, really regretted to switch to EE mobile plan for unlimited data at £15.99 per month. My complaint is city reception is fine but there is no signal at all at the warehouse I work. ?? The sales person told me to call the engineer up instead. ?? EE board band wifi service is crappy and it comes at £28.99 per for 2 years contract. No customer services at all, they just given me a number with no one answered the phone. I really regret it and never you guys don't do more than a year as it severely limited your choice of board brand. ??????
July 2025 by Maxine Cooper
Needed a new battery for my phone, had a nice welcome at the shop and assistance from staff members Ahmer, Daniel and Alex all very patient; pretty sure they went beyond their work remit to help a techno dummy like me! Thanks for making things less of an ordeal, and the repair was fairly priced too.
July 2025 by R P
I wanted to do a deal today,, online chat on official website tedious, the guys at bolton ee, don't pick up the phone, probably to make you go in store (i would if i knew the prices but old skool sales tactics, give it another decade these shops will no longer be needed. Shame physical banks had to go but you would ask them anything, they would tell you to ring a number or go online!!!
May 2025 by khalisah hussain
Kani was amazing at the Bolton store, helped me with my broadband, phone and AirPods. Give this man a pay rise
March 2025 by Issy Dee
Absolute shambles don?t go here for iPhone or any phone repairs go Trafford instead. Guys are taking mick cancelling my appointments as well for some odd reason. These people should be complained about.
February 2025 by memeeri *
Told to go here for a samsung screen repair, informed of damage and booked in repair for 2 days time. I went and met a girl who seemed to know a lot about very little saying my phone can't have replacement screen needs sending off for total refurb. Booked in now with Samsung Post and repair which took a week to fix screen only and returned. Time and travel wasted.
January 2025 by Kirk Summerwill
Was told over the phone to drop my phone off to be posted out for a paid-for battery repair, went in and they told me to go elsewhere and went on about third party suppliers, couldn't tell me how much a simple battery replace would cost. Their left hand doesn't talk to the right hand, I walked out because I'd rather find somewhere easier to give my money to.
January 2025 by David Edge
Poor service
December 2024 by Shali Ruma
I am extremely disappointed with the service I received at the Bolton EE store. David and his colleague dismissed my concerns as a joke, which was unacceptable.
When I visited EE last Friday, the staff were polite and attentive, even offering me a chair with a smile. However, today, the situation was completely different. I was treated unfairly, simply because I requested to return my item.
This experience has left me feeling upset, and I can't shake how I was treated. I would appreciate it if the management could review the CCTV footage to understand what occurred, and I encourage them to take a look at the Google reviews for the Bolton EE store to gain more insight into the customer experience.
