October 2023 by Red Duncombe
Got a first pair of shoes for my little one. Best place for first shoes.And even thou they didn't have any shoes my size the service was fantastic.
July 2023 by maxine scott
Young staff with No experience in Customer care/support/service...No life skills...very well presented 5?for appearance....just not with IT...distant like other things on their mind...great choices for children
February 2023 by mccaman425
The 5 stars are for the shoes and young man who served us, not the whole experience.I took my grandson for his 1st pair of shoes. The member of staff who actually served us was great. He was patient, helpful, and didn't seem to get stressed when baby didn't want to have his feet measured, he couldn't have been any better, just a very nice young man, along with another male member of staff who offered extra help.I had a bit of trouble getting out of the shop. They had a barrier and a lady manning it. For some reason she mustn't have been able to see two adults with a pram waiting to get past her in her peripheral vision, another member of staff shouted her to get her attention, she then moved to the side but didn't move the barrier, when I mentioned I wouldn't be able to get the pram out she moved it a little to give us the smallest space to get out.(I work in retail so I'm always polite to staff as I know how hard it can be when dealing with customers. For some reason she wasn't being helpful at all.)Apart from that, we were very pleased with the service from the 2 young men who served us and the shoes.
October 2022 by Matt Priest
This review is regarding staff and not the shoes themselves. I've been three times now for my little ones shoes. I have found the staff great expecially Heather. She was so patient even when my little one decided he wouldn't try any shows on as they were all rubbish.
October 2022 by Hawa Sesay Conteh
My experience was very awful,very discriminative and I pray no one should experience by what I faced at the Bolton Clarks store. The service manage ability to treat people the way she think she could, was incredibly awful. Especially spraying disinfectant at people were there are kids involve was concern and with no remorse. I will never shop there again.
October 2022 by Susan Berry
One of the best shop's i've been into for a very long time, lovely staff very attentive & the shop was very well displayed & clean.
August 2022 by Naaznin Vander
Ordered a pair of school shoes, went to collect them. Was asked if they were fitted when we bought them and I said no. The sales assistant just shoved the box of shoes in my hand and said 'well try them on there' and pointed to a seat. We were left to try on my daughters shoes with no fitting advice or checks. Thoroughly disappointed at the level of service. Wont be going to this branch again. Staff are very rude.
July 2022 by Ellen Butler
Staff was phenomenal, polite and hardworking. I was served by Ayesha who was a credit to Clarks. Also engaged in a conversation with another member of staff, Lorcan who was also incredibly polite.
July 2022 by Dawn Evans-Tomkinson
So August is here and new school shoes were needed. Alex the Sales Assistant at Clark?s this morning made this annual ordeal a walk in the park! He was friendly and engaged the kids in discussions of their interests including anime, gaming and films. He engaged my good-self and was warm and open and professional in his approach to my sons feet (different sizes requiring insoles). A thoroughly enjoyable experience - I never thought I would say that. Thank you Alex! Dawn.
July 2022 by MOHAMMED Al-OMARI
we would like to thank Tamika and Ayesha so much. they were so patient and offered us a very good advice, they took so many pairs of shoes to make sure they do fit comfortably into our sons feet , they were extremely helpful, smiling all the times and extremely nice. We and Clarks is so lucky to have them as a staff.
April 2022 by George Phillips
We needed particular assistance as regards wide fitting shoes to fit with bunions, and the assistant went to a lot of trouble to find the correct fitting shoes, and we left satisfied, the service was excellent.
February 2022 by Timothy Anderson
Lorcan was fast and friendly with what his service meaning we were in and out with a good pair of shoes for my kids in no time . But he did talk to them about starwars so he definitely made a positive impact on them
February 2022 by saheem hussain
The staff were arguing so loudly in the back around 11am today, I know another customer hear this too because she asked me when young man was gone. Kids heard language that wasnt appropiate, the young man was pleasent and apologised and shut door. could still hear the arguing and the man said sorry but it wasnt him. be careful your kids might hear bad language, helpful young boy did give good shoes along with a nice young lady near the checkout area
February 2022 by Amy Haslam
Lorcan was amazing as were the other staff! My son had a full blown tantrum and was being an absolute pain and yet Lorcan was so patient and friendly with him. Absolutely fantastic service from all 3 staff members who were around.
February 2022 by William Broome
Went there on Saturday 5th November, the guy that served me was super nice, he was funny, and lovable, he was an Asian dude and if he sees this I want him to know, your amazing also love the shoes