August 2025 by Hilary Gartside
Rude bad mannered staff. I visited today looking at the lovely lighting dept. As i was leaving a ginger haired member of staff very rudely said to me CAN I GET PASSED YOU, no please or thankyou. She almost knocked me over. I am disabled and walk with a walking aid. She rushed over to another member of staff who had called her over, who was seemingly busy rotating stock in the ladies dept. She also pushed past me with no manners. I felt like i was a huge obstacle in the way. I wont be visiting this store again. It was 5,30 pm on Tuesday 5th August.
May 2025 by Lenny
Lady on the till around 16:45 - 17:00 14-05-25 was very polite and friendly
January 2025 by Raja Mudassar
Can't even do their hours times right on Google it was showing they open from 6 am I got there to find out the shop was closed
October 2024 by Tony Samia
Mayesha was amazing, she's one of the best clothing stores customer support I knew, she was very nice, I came to buy something but when I told her about the event I have and which style I want , she suggested a full set that was different than what I wanted but it was really wow and more than expected
I can't thank here enough
October 2024 by melanie cheadle
I called in store today to collect an order and upon opening this, I realised it was nothing like what I ordered. A didn?t have time to stay in the store whilst this was sorted out with the directory, so a lovely young girl promised that she would try to resolve this for me. Shortly after I had left the store, I received several emails from Next, advising that I had been refunded. The young girl called Chantelle who resolved this for me was very understanding, professional and apologetic. An absolute credit to the organisation. Thank you
June 2024 by Hanna Meshchanova
Love this Next
May 2024 by Sam Kenney
The employee, Robert, who works here is the best customer service employee I have ever come across. I cannot commend him high enough, a true gentleman, gentlemen like Robert are unfortunately a dying breed. Give this man a pay rise. 10/10.
May 2024 by Sunny Mistry
19th April 2025 I went to Next to collect a parcel ! The lady who I met the day before - told us the deliveries come between 8 am and 11.00 am I got there 11.37 am the lady at the counter already had upset one customer before us saying the parcel had not arrived, when it had it was just getting opened up as was mine ! Yet she fobbed us both off and told us to wait for a message !
Good customer service would have been to tell us to wait ten minutes and go and dig out our order from your delivery!
Shocking, I will be returning my son?s clothing as soon as I receive it !
Really really upset - considering high street retailers are struggling - bad customer service will be the end off you
August 2023 by David Locke
Went here to browse. Parking no problems for all people. Entrance for all people. Went round the store just browsing on this occasion, nothing purchased. No toilets available for public. Left store.
August 2023 by Marie Williams
Very nice little store with a variety of things on offer. Super helpful Staff. Always pop in when on the retail park.
May 2023 by Sarah Milner
It would have been nice to get a thank you off the assistant at the till when you had spent 100.00 no customer service to busy talking to another assistant
April 2023 by Mother Ofboys
Wendy was so helpful with helping me order a replacement tracksuit for my son. It arrived the next day. Brilliant customer service
August 2022 by sam morrow
Good selection of clothes. Fast friendly service.
July 2021 by Sana Malik
Very bad behaviour of staff' poor service??
July 2021 by Sky Kimber
Absolute shambles trying to collect a parcel - waited over half an hour in the cold with a small child and it wasn't even that busy, however they seemed to be having loads of problems with other people's orders too. They clearly have zero control of their stock room or know where anything is, and not even so much as an apology.
