August 2025 by Mark
My cat passed away on Saturday . Couldn't find a vet open and found this one . They were absolutely fantastic caring and kind checked my cat over just incase and were absolutely great .
August 2025 by Andrea Nemethova
Really helpful staff
August 2025 by Simon Beresford
Bit pet shop. Lots of choice. Rabbits in a big container and feeding time is fun
July 2025 by Anayha Naomi
Dad visited this place as my dog has a condition called ?dry eye syndrome?
The vet brought her back for a review appointments within this appointment they discussed 2 different treatment plans, my dad said they would be in contact with me to discuss over the phone/email ( which they haven?t)
At the review appointment they have sent my dad away with medication my dad was not told it was two different medications they have prescribed assuming it was just 2 of the same tablets to be taken at different times.
It turns out the two are for:
(Sedatives)
1. For seeing a specialist
2. For seeing them
(Only to be taken once we have decided what treatment plan to go for)
Discussed with the receptionist my concerns as they have charged me for two medications despite not knowing which route I would like to take OR even if I would like to stay with them, it really makes no sense as one won?t be used & it?s a waste of medication & money.
Very concerning as we put our trust in these people & they really are just doing it all for the £££ it seems.
Wrong on so many levels - I advise some training regarding this.
The ideal scenario would have been to discuss options & then prescribe accordingly to what treatment plan I would like to take but NO.
After discussing with the receptionist for a reimbursement of one of the medications I was told ?well your dad decided to take it so no?
My dad was misinformed so they could make a quick buck.
This review is not about the money I have lost- it?s the lack of care of the pet/owners when people are vulnerable&will do anything/spend anything on their pets/lack of information given to owners.
It?s quite disgusting really as someone in a medical field this would never happen with patients.
Very very sneaky.
I would advise checking everything all the treatment plans / the vets notes / all information should be sent via email before any pet owners decided to take / pay for medication that won?t be used or have treatment.
Or seek a second opinion.
I really do not recommend Nathan or his team at all.
I definitely will no be returning to this vets ever again
June 2025 by brian mcveigh
Everything you need and friendly staff
June 2025 by Sarabjit Trenesha Bhopal
Oliver is such a nice gentleman- thank you for letting my kids feed the pets.
Mia allowed the kids to feed the fish - exceptional customer service and genuine love for the job role - thank you
Noah allowed the kids to feed the rabbits and fish - was a fantastic experience for kids they truly loved it and Noah was fantastic with the kids.
May 2025 by JOY S
They are always willing to help and parking is easy.
May 2025 by Jennifer Dibnah
Very polite helpful
May 2025 by Lee
Always helpful plus are dog is registered at the vets there and he goes to there groom room never had a problem I would recommend the vets and groom room.
May 2025 by Dave Pee
Very polite
March 2025 by MP MP
Had the unfortunate experience of having to have my partners dog put to sleep, not a nice experience for any one, I'd of thought the vets working there would also be aware to this to. So whilst my partner and I lay with our dog we can hear the vets in the back room laughing a joking around. Very childish and unprofessional, giggling like little school girls. No compassion or empathy at all. Won't ever use, recommend or shop from this establishment again. Horrible people.
February 2025 by Natalie F
I visited the store to purchase a large sack of kibble and had my 9 month old daughter in the car seat. Noah immediately offered to help me by carrying my shopping to the till and then out to my car. A really friendly and kind young man.
February 2025 by Blipp0
Helpful guy with the fish. Quite funny watching him catch the shrimp. Will go to Broadheath in future instead of Davyhulme.
January 2025 by stephen wong
The staff are always very helpful and the store is very well-stocked.
December 2024 by Katie Parker
I visited this store recently for some worming treatments. There was a lovely young girl, Harley who promptly came from behind the till to help me. She helped me decide on the best wormers for my animals based on weight and preference and also supported me to get them at the best price. She was knowledgeable, patient and friendly. When I complimented her she said she had great training from Pets at Home. This clearly showed.
Thank you Harley! ?
