May 2025 by Amanda J Window
Beautiful clothing love Monsoon.
Samina was really helpful in helping with my sizing today- she went above & beyond!
January 2025 by Lucy Firth
***Posted on behalf of my mother, K Firth***
I have been a loyal Monsoon customer for many years, but my recent visit to the Altrincham store (Saturday, 18th Jan) was deeply upsetting and disappointing.
I went to the store intending to return a couple of items from an online order, expecting the process to be straightforward. However, I was met with rude and unprofessional treatment from a staff member named Danielle. After waiting in the queue for nearly ten minutes, Danielle opened another till and began assisting me.
She insisted on seeing my original order email, which I provided. She then took my phone without asking, noted some details, and informed me that because I had paid using Google Pay, she needed to see the last four digits of my card to proceed with the return. When I explained that I wasn?t sure how to find this information on my phone, her response was dismissive.
I attempted to contact my husband and daughter for help, but they were unavailable. Instead of showing understanding or offering solutions, Danielle repeatedly, and loudly, stated that it was ?company policy? to prevent fraud, making me feel increasingly embarrassed in front of other customers.
I even showed her the physical card I had with me, which displayed all the digits, but she refused to consider it. Eventually, she asked me to step aside, leaving me feeling humiliated and reduced to tears. The ordeal completely overshadowed my visit, and I left the store feeling distressed and demeaned.
I have always trusted Monsoon for its quality products and excellent customer experience, but this incident has left me extremely disappointed. I sincerely hope that staff receive better training in the future to handle situations like this with empathy and professionalism.
July 2024 by Sarah Bell
Extremely slow delivery timeframes, got completely bored on 3 occasions waiting for orders to be dispatched and delivered. Wished there was a cancel button. I find other retailers much quicker. Extremely bad customer service. I tried to ring twice no answer both occasions i waited 20 minutes both times they say they are recieving a high volume of calls, I highly doubt that I personally think they are going very downhill from their prices being too high and they probably have no one to man the phone line. Not too sure why they give a phone number if they don?t plan on answering. The phone message repeatedly says their WhatsApp isn?t currently working and is undergoing maintenance. I have a business WhatsApp it literally takes 5 seconds to set up so yet again terrible customer service. Then the best thing?you email them. After placing an order you have to wait a lifetime for, you then email them, and they say because of a high volume of customers they will get back to you in 4-5 days. Lol. Has anyone ever known such terrible customer service in their entire lives. You hand over your money to this hideous company and they want you to wait 4-5 days to get back to you! I?ve currently sent back 3 orders because each one arrived way to late. 5 girls bikinis might have been a dead giveaway I wanted them for a holiday but 7 days later I was still waiting. I?m really looking forward to seeing just how long it takes them to refund me. Extremely poor delivery timeframes, next day delivery they want £7 and guesse what..it takes 2 days. All of the delivery company?s they could use and it takes this long it?s a joke. Just get it bagged up get it out hey presto. Answer the phone, sort your WhatsApp, sort your email, sort your refund. Done. I will not ever be ordering again.
January 2024 by RAJESH SACHDEV
Jackie was absolutely fantastic at this store she really is the soul of this store her personality, persona & friendliness is what makes a delight to come to the store. She informative, with a good style skills helping me select the perfect outfit for my mums Christmas present
December 2023 by Tracey Carr
A great store one of my favourites.Really well stocked.Lovely items for sale.
November 2023 by Janet Cawley
The 2 lady's were so lovely and helpful, I was very pleased and impressed. Great staff in Altrincham.
October 2023 by Eudora
I pop in there to browse and generally look at the sales rack. I like Accessorize jewellery (premium ranges) and Monsoon clothes but they're so pricey. I only buy things in the sales. I don't like the layout of the store much, especially in the sales. It can be a bit like a posher jumble sale / boutique charity shop and gives me a headache looking through the racks, of which some are too high up and your arms ache trying to look!! I tend to give up and leave.
May 2023 by Judith Benson
Lovely accessories, always something nice.
April 2023 by Emma Jane Knight
Used to love the variety and boho styles but have lost a bit of pazaz for me and some of the nice items in the shop window weren't in stock to buy.
February 2023 by MARINA WILSON
The shop is a good size and it was sales time. It was easy to move around the shop and find clothing/accessories for all tastes. Unfortunately their dresses, skirts and trousers are too long for me (5' tall) but the quality of their ranges is very good and on trend. I was specifically looking for snap hair slides which I was struggling to find elsewhere. They had a small selection, reasonably priced up to £12.00. Shop assistants were unobtrusive but happy to help when asked, friendly too.
February 2023 by Paul Smith
Great bargains to be had .
December 2022 by sonya hashmi
Too expensive and over rated.
November 2022 by Chelle Scully
Really nice clothes expensive though
November 2022 by Nicky
Children's coats are lovely but come up very small. Granddaughter tried one 12/13 age and no growing room, she's just 10!
October 2022 by Deirdre Watson
Altrincham store. Extremely helpful with a return and with a new purchase. Very pleasant service. Thank you
