September 2023 by Rachel Brown
Very upset this week because always been 100% I ordered 2 jumpsuits but the lady insisted they were really big so have 14 I agreed then they sent me 16 I also asked for french navy cut of trs for my husband only to get awful pinstriped biggest problem is returning them
June 2023 by J M
I would like to give no stars but that isn?t an option. I opted out of all further contact and yet still get bombarded with emails and brochures. What is frightening is that I moved house and somehow you now have my new address to continue to send brochures even though I only made a single purchase as a gift for my mother and now I can?t get rid of you! I find it disgraceful that given the state of the world you still willingly waste paper and have no care for your carbon footprint. I have emailed and requested that you remove my contact details from your database and I sincerely hope this is carried out without having to make a formal complaint
April 2023 by Linda Blow
My husband &I have been customers of cotton traders for many years now we r now considered as ?gold ? members most of the items have been good quality we have always been happy & with Evri that have always been on time. Unfortunately we had to return some base layers that were meant to be white instead were a horrible yellow colour all 6 were the same my husband got in touch with customer service to ask about returning them for white ones the automatic response said they would get in touch 3/4 days it never happened we took them to our nearest cotton trader outlet in Denny Stratford who sent them back faulty with a reason attached we got an auto mated reply saying sometimes you don?t get what you want this is not good enough it has deterred us from purchasing from them again because good customer service is very important to us
March 2022 by Kate Gates
Have discovered that phone call very expensive as apparently ?out of uk?
November 2021 by Ann Lyons
They don't do any credit. I had to pay for 4 pairs of jeans. I can understand why but seemed a bit harsh. I did get a refund when 2 pairs were received back
July 2021 by Bob Ellis
Poor service for shoes used for only 8 months in 3 phone calls I have been lied to on several occasions ,I have been told they have a stockpile of items returned prior to the parcel I returned I said it sounds like you have a faulty manufacturing problem this they then denied ,I was told I could email the CEO but when I asked for the mail address this access was denied Sara stated she did not have authority to release this info I looked online and found this info 4 hours later I am still awaiting authoritative contact WHAT A MISERABLE EXISTANCE THIS COMPANY ENJOYS ????? ENJOYS ,WHO COULD BE HAPPY WORKING IN THESE. CONDITIONS???
July 2021 by chester gray
Have used C/T over a number of years and found pricesreasonable and quality realy goodout of stock items have not upset me always found alternitive
February 2021 by Doug Taylor
Customer service is really bad. not worth any stars
February 2021 by Barry Wilkinson
I delivered here.
September 2020 by MARINA WILSON
Good deals in the sales but of no use when sizes or colourways sold out before customers receive catalogue, especially when they are 'gold' customers. There's something for most people and not just rugby shirts any more. My time working in the inbound call centre was not a very pleasant experience, no motivation or sticking to training structure, wrong info given to us from the start, managers/supervisors constantly not practising what they preach/demand, pressure to keep call length very short is not customer-focussed in any way and considering that a good 75% of their clients are elderly or have impairments such as hearing/eyesight/health issues - certainly not the sort of Customer Service I've been brought up on! At the end of the day - they sell products.
September 2020 by B F
I was told the quality is on par with M&S. Simply not true, from the few items i've purchased from Cotton Traders, the quality feels cheap and this is consistent.The worst part is, their customer service is by far the worst i've experienced. Just appalling, be prepared to wait for over a week just for a reply followed by a completely unhelpful response.
July 2019 by Arkadiusz Teodorczyk
Really Good
August 2017 by Ian Saville
I Get My Polo Shirts, Trousers And Guinness Polo Shirts From Here Via The Catalogue, I Get Ever So Often Through The Post,The Price's Are Very Reasonable,I Rather Buy From them Instead Of Going To Primark Or Debenhams.
January 2017 by Robert BRAND
Great quality,colours,materials and good value.
August 2016 by Carol Oldham
Fantastic products
