January 2024 by nathir behnam
appointments all over the place.went in person and booked an appointment at 10.30 sunday. turned up on time but was told my appointment was booked at 10 instead and i have to rebook.no email or text confirmation was sent to me.i politely declined to rebook and left
December 2023 by David Arulanandam
I was welcomed by a member of staff and answered all my questions politely and professionally. I was then introduced to an optician who took me through the whole process of eye test and given me a through explanations to all my queries. All the staff were kind and willing to extra mile to help the customers. Brilliant staff and very good experience.
December 2023 by Thomas Catton
Went to have my ears cleaned out and from when I entered it what a good experience. Was greeted kindly and asked what I needed and directed to where I needed to wait. Was seen to quite quickly by Andrew who was very polite and explained the procedure very well.Thanks again.
October 2023 by Mateen Bhatti
I cannot fault even a tiny dot! They're so helpful, give their opinion of asked for. Optometrist was great. Helped me with ALL the answers when I needed to know about my glaucoma and cataract. Gave me plenty of time enough to be totally reassured.
October 2023 by Sara Wilkinson
Great service and friendly people, my doctor recommended I use them as I couldn't get a hospital appointment for weeks and needed immediate check for my eye changes due to macular degeneration.....100% recommend
September 2023 by Lynn Hayes
Very helpful+ efficient service.Reasonable price too.
September 2023 by Jay Jakkula
Very good I went to get glasses from there
August 2023 by Colin Smith
Assistant Manager has no customer service skills what so ever , talking to a customer so rudely. I would avoid this branch if I was you , not worth the hassle
August 2023 by Begum Nessa-Khan
Amazing staff helpful and knowledgeable great customer service Worcester Park specsavers really made me feel so at ease choosing frames very much recommend them to anyone ???
August 2023 by Seamus O'Connor
Very good service - the optician was very professional and communicated well regarding all tests performed.
July 2023 by Rayan Felipe
Used to be a good branch, now they just not bothered with with old customers anymore, 2 weeks trying to get hold of someone to order contact lenses (can?t go online because they didn?t set up my login) everytime I call a get told someone will call me back in 48 hrs and nothing. Shameful a brand like specsavers can?t call back a customer ?
June 2023 by Zoe Smith
Good service, but was left alone to choose glasses with no help
May 2023 by Sandra Wright
I had booked an audiology appointment. The audiologist was running 30 mins late. Another person whose appointment was after mine was then taken into their appointment before me. The audiologist didn't come to look in the waiting area for me. If they called me I didn't hear as I am deaf! I also had my Hearing Dog with me, so it's very obvious I have a hearing problem. Very poor service.
March 2023 by suzanne taylor
They do not return calls when I have flagged problems with my prescription. Absolutely disappointing, multiple messages left! Still waiting, maybe this review will get a response!
February 2023 by Stephen Townsend
I went for an eye test told my eye was -0.5 worse than two years ago, told I need new glasses put through to the young man to help choose new glasses. I didn?t have time, I got home and checked what my eyes were last year and they was the same they hadn?t changed they hadn?t increased by 0.5. I went to complain saying it isn?t on. I went in to complain about this but they said they couldn?t comment cos they wasn?t there but the optician has marked no change. Yet the card they gave me says new glasses required and signed by her. Trying to make me buy new glasses when I didn?t need. Fraudsters don?t use these crooks!
