March 2024 by Chris Bland
All the staff at the Worcester Park Branch were very attentive and the service was so much better than I have received at other Boots Optician Branches previously.
March 2024 by Richard Terhorst
The person serving was great. Very helpful, patient and informative. She knew her job well.The optician was organised and thorough.Glad I went to Boots.
March 2024 by Stephen Wyatt
By far the worst experience I have had staff completely incompetentGives boots brand a bad name
February 2024 by Lorraine Stokes
To explain, I had an appointment on Thursday 25th January. It was scheduled for 2.50pm but I was still in there at close time which is appalling. If an Opticians is over-run, they should be cancelling appointments and not keeping them and wasting consumer?s time. Then the actual appointment seemed rushed as well and unfriendly. The Optometrist seemed to rush through the tests, and I actually felt rushed and flustered in myself as she seemed to quickly run through the tests not properly allowing my eyes to adjust. I presume she was rushing me because she obviously had other people to see (again instead of cancelling appointments which was what should have happened instead of keeping to their commitments.I took in 2 pairs of glass, of which she only looked at the one pair and did not even look at the other. She told me the pair of glasses she looked at was scratched. She said at the end of the test, right, so you need to go and pick a pair of glasses. I asked her twice whether my prescription had changed, and, on both occasions, she confirmed that it had a little. She also mentioned about long distance that I had a slight prescription there. I asked her this because if I had known my prescription had not changed, I would not be buying a pair of glasses and make do with what I had (the one pair which she didn?t check).I then proceeded to be sat down by another agent in the shop to measure my glasses. I mentioned what the Optometrist had said about the long distance, and she advised that I did not need them. But then when the Optometrist came out, she said that I did have a long-sighted prescription and that these needed to be tinted as I looked after dogs. This sent a red flag to me as the lady who measured me did not advise me of this.By this time, it was getting very close to 5.20pm and again I felt rushed as the lady measuring said they were closing at 5.30 and perhaps I could look at the long-sighted glasses on my return for my initial short-sighted glasses.I decided I would go back to Vision Express who I had used previously having had another bad experience with them. They had sold my husband varifocal glasses for a cataract but when we went to the GP, they advised that this was baloney. So I was not prepared to use them moving forward. They did recompense my husband to a certain degree but not to the point where I wanted to use them or even trusted them. So I thought I would go to Boots as I thought I would get a better service. If you look at the Google Reviews of Worcester Park Branch, they are not good either, but I just presumed they would be and not knowing they were a franchise trading under the Boots name.When I finally got the prescription from Vision express (a week later) because they did not have my email address down correctly even though I had spelt it out for them I saw that my prescription had not changed.I spoke to Parath Amir (the Director of Boots Worcester Park Opticians) raising my concerns and he did not acknowledge any of the poor customer service, how long I had waited to be tested, how rushed I felt, how I was mis-sold and lied to about needing a new prescription or how I have in fact actually tried to up-sell the longs-sighted prescription tinted glasses when the lady who measured me had told me I did not need them. All he said was that I signed the form and why had I taken a week to get back to them. My response was that I told them the troubles I had attaining the prescription from Vision Express due to an email error, but he did not acknowledge anything what I was saying and basically would not help me.Luckily Boots themselves have agreed to cough up and refund me as I was basically mis-sold and upsold and had really shoddy customer service all round.
February 2024 by Jerry Stevens
Very busy but managed well, an equipment failure meant the optician couldn't run an additional scan but scheduled-in for later. Optician and assistant both very professional.
February 2024 by Mike Preston-Roberts
I didn?t get what l originally requested and l had to back to the optician for retest and different lenses. I had to make two trips to get the new lenses fitted. I disputed that l had to pay extra for new lenses even though the original order was wrong and l was told l needed to raise a complaint to Head Office regarding the order error and the extra charges. I will be raising a formal complaint.
February 2024 by glenn lee
A tad hurried and impersonal, though staff were pleasant enough, I guess.
January 2024 by Anthony Poh
Franchise branch, avoid.. they transferred my account from my regular branch without my authorisation and even after I told them several times not to do it.This has caused me a lot of grief and administration problems!(Apart from that the contact lens check was good)
January 2024 by Nadeesha Perera
Maham was very helpful. I was in a rush to get my daughter?s glasses before Christmas holidays. She was super helpful and convinced the optician to stay longer to see my daughter even without an appointment. Really appreciate her support and kindness
December 2023 by Ahmad Abdelaal
During my recent visit, the team demonstrated unparalleled kindness and exceptional helpfulness. Their welcoming approach made my experience truly enjoyable. It's evident that the team is not only knowledgeable but also genuinely dedicated to providing top-notch assistance.I believe commendable service deserves recognition, and I wanted to ensure that the commendable efforts of the optation team at Boots are acknowledged.Thank you Maham (Optical Advisor) Stella and Kajal for maintaining such a high standard of customer service.
November 2023 by Kaj Vel
Optometrist Ahmed was very thorough and excellent advice. This was carried over to when Prath the owner discussed about the next steps. The other 2 staff were courteous and friendly too
November 2023 by J F
The last two times I have attended this store, the service is poor. So much so that I now get my glasses from Specsavers and will calling head office today to cancel my sons' contact lens scheme.
November 2023 by Gail Humphries
The optician who assisted me was kind, friendly and professional.
November 2023 by Lovely Lovell
Ive had a terrible experience. The staff don't respond to phone calls or emails and have lied. I did not receive a voucher for my daughter to get glasses elsewhere and have been told I did when another opticians asked for it. Go anywhere else, no accountability or customer service, or even ethical support for children who can?t see very well.
July 2023 by D W
Deeply unhelpful staff. Lots of admin errors, incorrect appointment times and contacted wrong phone numbers.