March 2024 by Madalin Stinga
Beautifull
March 2024 by malshan kulatilaka
Long waited upgrade. This is really good now. I feel like I'm getting my monies worth. I stop going to the gym because equipments were bad. Now I'm motivated again.
March 2024 by Mikey O?Driscoll
Facilities not working or in poor condition gym equipment dated and extremely limited.Ignored or fobbed off by staff and membership team.Do not recommend in the slightest to anybody there?s plenty of other better gyms out there.
March 2024 by Em
Very disappointed with Repton Park Virgin Active. We joined with my husband last year in March 2023. We only wanted to use the spa pool, sauna and steam room. Unfortunately the steam room has never worked properly throughout the whole year I have been there. I was given many excuses, ?not everyone likes a lot of steam?, ?it?s up for repair in the next month? and ?we are monitoring the steam to see when it drops?. Throughout the year the cold shower kept breaking and we would find the spa pool closed. I went away in November only to find when I came back that the shower by the spa pool would be closed the whole of December for refurbishment. This meant it was no use going, as to use the sauna and spa pool we would need to shower in between. In January I did not go, I went back in February only to find the spa pool was closed again! This time the reason given was ?it had too much chlorine in it?. Well I went to cancel my membership when I went to leave. Only to be to be told I had to phone to do this! I asked if I could do this on the app but no I had to call. To be fair when I did call the guy was very polite and cancelled our membership without fuss. The place is set in a beautiful church but unfortunately not kept in working order. Staff were always good and polite. Very disappointing and costly experience. Never again so do not recommend.
March 2024 by K K
This place has gone downhill the lack of exercise classes and last minute cancellation?s without prior notice! The cleanliness in the women?s changing rooms and toilets are smelly and disgusting toilets not flushing properly and no cleaner in sight! Looks like they have left! Since Savita has left the Pilates Barre is so boring and not challenging and boring. This person has not been replaced leaving a lot of gaps in between classes! Virgin need to sort these issues quick also people taking up two spaces in the Car Park because of their posh cars is another issue. Please sort this out as a lot of members are not happy and will end up leaving.
February 2024 by Tim Christopher
Decided to go to my local Virgin gym over the weekend, only it discover that all of the equipment had been removed.Surprised not to have been warned about it in advance, and it seems equipment won't be available for several more days.
February 2024 by Raj Raj
Sorry to share, in most cases some of the machines are always out of order and gym is running on its 60% capacity with very limited instruments.
February 2024 by soma mittra
I joined this gym last year in August, it?s expensive and I was definitely expecting more. The closure of the sauna etc for a month, soon the gym will be refurbished and members unable to use it and you can never get a booking for the classes you want. I?ve been a member of gyms where I?ve paid a quarter of what I pay here and the gym equipment etc has been consistent. Virgin Active repton park needs to up its game and I suggest anyone thinking of joining, go somewhere else. Unfortunately, I am stuck in a years contract but once I am able I will be cancelling my membership - absolute waste of money! Shambolic!
January 2024 by Hamza
Used to be alright, but as of late, the facilities here have gone down the drain.The last straw was a ?cheerful? email describing how the swimming pool and spa (sauna and steam room) would be completely closed for ?construction? for the entirety of December. Given that this is one of the coldest months and the one where most people use the sauna, I immediately cancelled my subscription. Because it?s basically just a? glorified gym?Don?t get me wrong, the staff are amazing, just a shame the way management have let things fall apart. Last time I checked the app, the gym was 13% full on a workday at 5pm (one of the busiest times in the past).Unless you?re getting a discount on the price, it?s not worth the money.Thinking Virgin Active? Think again.
January 2024 by Libânio Cá
Amazing facilities and very clean
December 2023 by Cristian Ciortan
Great facilities, the swimming pool is amazing together with the steam room,Jacuzzi and sauna.However the staff at the reception I find them very rude at times.
December 2023 by Cintia Szabó
Beautiful, clean and it?s always a good place to go to, to either loose some energy or justrelax and just enjoy the spa area
December 2023 by G monty
This gym has gone downhill. There are always issues with the spa. The steam room does not work most of the time and always some sort of issue. I have raised a number of complaints but they have never been acknowledged. Very disappointing for a gym with the Virgin brand. I would expect much more.
November 2023 by Junior Pinheiro
the pool water is cold
November 2023 by Najir Hussain
I have been a member here for nearly 3 years. I couldn't start this review without mentioning the staff who are excellent and provide a consistently great service.However, the facilities and equipment is really lacking, especially given the premium members pay. The steam room and showers are constantly out of service, it is really frustrating as we don't get any refunds when these things happen and its happens very often!Message to management: please properly invest in the equipment and facilities, these repeated small repair jobs are clearly not fixing the actual issues. The steam room has been out of service 5 times in the last few months.
