January 2024 by Msm
They don't answer the phone.Noteworthy details: Pet-friendly.
August 2023 by Benjamin Booker
This is not a
February 2023 by Agne
There is no hotel please remove your adds and phones from this place !! What a waste of time ??
February 2023 by Stephen Tidmarsh
Not even a hotel anymore, may want to update your details ????
February 2022 by Tom Jacobs
Prepare to be a lot of cleaning
February 2022 by Luis Gomes
Just As update for everyone, the hotel is close since 1st of July, now the building is offering Short and long stay with a minimum of stay of one month.
February 2022 by Raymond Whiteley
Went their after a funeral. Looks like their are closing and the site is being knocked down, not sure what for.
November 2021 by Jayga Leslie
I wouldn?t even give it 1 star, the hotel staff are completely rude. I came down to stay but wasn?t aloud to stay because I didn?t have documents stating why. Which is fair enough they?re only doing their job. But I still have not been given my refund I?ve had to go backwards and forwards between booking.com and the hotel. The hotel staff are so rude on the phone the manger told me that ?booking.com is chatting bs and want to keep my money? using words like that is extremely unprofessional. There was another lady that kept telling me to ?listen? talking in a patronising voice shouting on the phone at me. Whenever I call back and that women picks up she hangs up the phone on me. This is extremely disgusting and unprofessional behaviour wouldn?t give them any of your money. Their staff need to go to training and work on their customers service! Definitely wouldn?t recommend!! Please do not go there
November 2021 by Shamela Chow
I?ve been to this hotel many times and this disrespectful behaviour has never occurred till today. When I came down to the reception to ask for a table to have dinner the receptionist said to take a seat down and they?ll come to receive my order however after I?ve sat at the table must have been 10 minutes she came over and said we can?t serve you. My family and I asked why is that as we asked before hand and the receptionist replied with she has never told us to take a seat. Other customers have saw this and were very confused too as they got seated after us. In conclusion I do not recommend this hotel.
November 2021 by Stephen Smith
After breaking down in the area I found this hotel, A Sonya was on reception and I found her very polite and professional giving me clear instruction to my room,The room was very clean and tidy and I had a good nights sleep feeling relaxed the next day.I would highly recommend this hotel the price was reasonable and the staff were friendly and polite. set in a forest its peaceful but also close to the m11 motorway and the north Circular.,
November 2020 by Charly Fullilove
I stayed at the Epping Forest Hotel for 2 nights as part of a business trip. The hotel is in need of serious renovation. The carpets and halls in particular are disgusting. Entrance to the hotel is via a fire door as they have stopped using the reception area in favour of the bar. The rooms are very worn in every respect - such as cracked basins, broken tiles, old carpets. On one of the nights I stayed there was a party with loud music which echoed throughout the hotel. On the same night strangers came into my room in the middle of the night, they had been given a key. My key didn't work after that. I was promised a call from the manager but never received one. I strongly recommend you look elsewhere.
November 2020 by Anisha Julien
I?ve had the worst experience at this hotel!I first arrived there and to my surprise the bathroom had fece residue and the place just did not match what was displayed on the website. I was then moved to a ?luxury room? to solve the problem howeverThe luxury room was just like the first room with a bigger bed. The luxury room came with new issues as the bathroom sink was clogged. I booked for two weeks and asked on 4 different occasions to have someone check out the sink but nothing was done. I also asked to have the room cleaned since I had to travel for 2 days but of course I came back to meet the room exactly how I left it.I wouldn?t never advise anyone to go there as your needs are completely ignored!
November 2020 by Fria DNB
The people at the hotel were very friendly and helpful. That was very nice. But the hotel itself was clearly older... the toilets in the lobby were not too fresh. The beds in the room were okay. But the bathroom, the shower could use some improvements: a shade for the shower, cause water will go everywhere. It gets really cold in the shower. The shower head will not give you a lot of water, so again: youll be standing in the cold. The flushing of the toilets goes very rusty... and a brush for the toilet would be a nice add aswell. But, nice people there. Deffinatly!
November 2020 by Rose Harrison
First part of review from stay in the summer of 2019...Good price but room tired and grubby.Stayed in summer, which was very hot because no Aircon and only the little windows at the top open.Staff friendly, but seemed bemused by room service, which they do offer.Breakfast was fine. Lunch was disappointing.Going to and from the carpark at the back is creepy at night.There is a safe in the room, but it is not attached to anything and would easily fit into a suitcase and so is not very safe.Room had kettle, hairdryer, and fan, but no fridge.Bed was comfortable.Couldn't have a lie in because housekeeping shouted to each other from opposite ends of the corridor, which was irritating.Stayed again in 20/20, over a year on...October, so thought that the heat wouldn't be a problem.Sadly the room had been left with the massive radiator on full and so it was far too hot, despite the two little windows being left open.It did cool down a bit eventually, once it was switched off, but the afternoon sun is now flooding through the window and it is far too hot once again.So my recommendation would be to avoid in all weather, unless you are hoping to replicate the tropics right here in the UK.Also, if you have the opportunity to make any requests prior to your stay, I wouldn't bother. I asked for a room in advance, but instead got a tiny damp shower, which was extremely difficult to switch on and off because it looked like a handle had broken off and been replaced by a flush screw. I would recommend traveling with a rubber glove or screwdriver for some way to get purchase. There is also an exposed hot pipe which can easily, and painfully, be brushed up against in such a cramped space.Strangely the hotel did send me an email when I booked, promising another a few days before my stay, containing special offers. I did get a second email, but it had no special offers. Just bizarre. I would not have expected any, if it weren't for the initial unnecessary and misleading on. Would have been better just not to send it.On the good side. The bed was comfy, and it was less noisy this time, so sleep should be OK, if you can take the heat.The safe is also attached to the wall this time, so slightly more secure, though the nuts are exposed and so could be removed by anyone with a spanner.The secondary door lock was broken off, making me feel less secure to go to sleep, particularly as there was no do not disturb sign, so the morning was especially uneasy.One final niggle was that the chair did not properly fit into the space between the bed and the desk. To try to work you have to sit in it sideways and then lift it round to face the desk, which is a bit ridiculous.
November 2019 by Alex Muhumuza
Stayed in Aug 2019 - room 209Pros- good parking available- bedroom itself was a bit modern- checkout receptionist was nice- location is helpfulCons- check in receptionist was rude- whole staircase, hallways and bathrooms had an nasty smell about it (damp, old, food smell)- room 209 had a tapping sound coming from- no water cold dispenser available- no receptionist available beyond 23h on front desk- bathroom is horrible, not matching some pictures we saw on a booking websites. Smells, old, stains, dirt and grim everywhere. Room 209 toilet did not flush properly- Lift is old, dirty and smallWill not be staying again
