August 2025 by A S
Appalling customer service - no one picks up when you call them and click 2 to speak with their Team. ABSOLUTE DISGRACE and they don't pick up your collection from DPD!
Don't even bother. Embarrassingly bad from EE.
August 2025 by youssou ndiaye
Absolute disgusting customer service. Worst ever seen. My mother and sister went to the store on the 31st to get an IPad Air for my sister starting sixth form soon and she explicitly asked for an iPad Air. The young lady serving her called Hannah gave her an A16 IPad and pretended it was the air. When my sister got home she started opening the box and noticed they gave her the wrong one so I told her to just go and get it swapped. Today 01/08/2025, she went into the store TWICE. The first time and completely ignored her and served other customers that came AFTER her. Even the other clients argued on her behalf saying she came first but they still ignored her. This was between 13:00 and 13:45. Then around 18:30 she went again and some guy called Robert blamed HER for getting the wrong iPad and said he wasn?t going to swap it until she speaks with Hannah. Another member of staff working there even confirmed that my sister was there and got served the wrong iPad by Hannah but Robert still kept blaming and being incredibly disrespectful. We will be back to get Robert and Hannah?s mistake fixed and we hope the customer service won?t be as disgusting. (Update: 02/08/2025). Just went into the store, was greeted by Cameron who was very nice and professional but it turns out whoever that Robert guy was, lied about his name cause they don?t have anyone named Robert there. Cameron reassured me the mistake will be fixed as long as the account holder is present which is great but again, whoever lied and said his name was Robert, filthy filthy person.
May 2025 by Ian Keeley
Can you pay a ee phone bill in cash here
April 2025 by Sara Kramer
Booked an on-site screen repair using the online booking service which was confirmed twice by sms. However when I arrived, I was told the only option was to send the phone to the Oxford Street store. The salesman just gave a cursory apology and said there was nothing they could do to alter or stop the online booking system.
March 2025 by Daniel Moutela
Very friendly and knowledgeable staff. Totally recommended.
March 2025 by Body20 UK
I don?t typically leave reviews, but this one is certainly well-deserved. During my visit to the EE store in Wimbledon, I had the pleasure of being assisted by Amzy, who provided exceptional service. Within an hour, he resolved the Wi-Fi issues I had been experiencing both for my studio as well as my personal mobile and home network. Additionally, he efficiently set up all the new routers and phones for me. Amzy's outstanding service certainly merits recognition, and as a result, EE has gained a loyal customer for life.
January 2025 by Thanyamai Pinsuai
I won?t recommend this Wimbledon store to anyone. Staffs are so unhelpful and very disrespectful and so disappointed
January 2025 by Paul Uruski
I was visiting London (visiting from Canada) my Samsung mobile phone charger broke. I came into this EE location to hopefully buy a new charger. The staff were so super amazing and really helped me out and I was able to buy a new charger for my mobile phone.
I am so grateful to the staff here for helping me out and saving me on my wonderful trip to London.
Well done ? guys!
December 2024 by Samina rashid
Gabe from Wimbledon branch gave exceptional customer service.Needed help with phone and upgrade, he was kind and patient. Need more youngsters like him. Oopdesh kaullysing
November 2024 by Denise Mcevoy
I cannot recommend Gabriel enough.
He was patient and understanding.
He offered a service which in my opinion was over and above all expectations.
Well done Gabriel, how lucky to have had the opportunity to meet such kind and considerate employee of EE Wimbledon
November 2024 by Diana Allison
I had a problem and Adam (from Brixton branch) helped me today and was wonderful and kind. Full marks.
November 2024 by Chris Hanson
Rude staff.
October 2024 by Nigel Orton
Went into the store to upgrade one of my contracts but due to a mistake on their behalf my address hadn't been updated correctly the previous time I was in the store was told it would take 24 hours to update and I could come back after that if I still wanted the item. Wasted 45 mins of my time with no apologies for the inconvenience so left the store and cancelled the contract instead.
August 2024 by Bartek Szcz?ch
Perfect customer service ?
June 2024 by ODANE CLARK
I was very impressed with mr Gabriel who took his time to explain and guide me through the whole process. Well done to the staff it was really appreciated ?
