September 2023 by Yeni
I had an eye test and purchased glasses and sunglasses from this branch. The optometrist and the staff were personable and provided me with clear guidance. They had a varied selection of frames to choose from. I?ve deducted 1 star for the up selling of the standard eye test. I was not offered the normal eye test the staff member only quoted the price for the eye test with eye pressure test included. By the time I realised what had happened it was too late.
August 2023 by Sajay Rahman
Used this branch on many occasions and the Opticians service is on point, can?t say the same for a particular female staff member with silver grey hair and glasses! Who has no customer service skills at all and very unnecessarily rude! I definitely won?t be using this branch again and unfortunately I wouldn?t recommend this branch to anyone either there are many other branches that give a more professional service. Very disappointing.
August 2023 by Heidi Peakman
Was running late due to roadworks on the same road. Couldn't get an answer on the phone. Struggled to park. Arrived 12 mins late. Very quiet. Only 2 customers in view. Was told 10mins cut off for appt. Was told they were too busy to answer phone. Normally get a 20 minite wait for appt time anyway. No-one standing around due to me being late. Was told they couldn't see me. Very unhelpful. Telling me by phone would have helped.
July 2023 by Brenda Bain
Not sure where to start really. I've honestly never been in a store like it. It's utter bedlam.....no organisation whatsoever and staff running around all dipping fingers into every pot while the customers stand there waiting for someone to commit and see an interaction through to the end. I'll never use this branch again. A shame really as its local and the opticians did find an issue with my eye and refer me to see a specialist. They have obviously got very skilled staff but there's something very wrong with how it's all managed.
July 2023 by Helen Cumbers
Excellent service! Very professional! Great range of glasses! Lovely friendly staff! Very helpful! Top marks!
July 2023 by Stephen Ishy
It is less than 1 star. Ordered contact lenses 4 weeks ago and i still cannot see my new contact lenses.(Pun sorry). I have phoned up weekly waiting on the line for 10 minutes and then told we do not contact the supplier we have to wait for them to contact us. Obviously a problem somewhere. The problem could be Specsavers.Update. Just phoned Specsavers and they have arrived. Ive been waiting 4 weeks phoning weekly and i still did not get a call to say they had arrived. Happy days
July 2023 by Sus
Normally go to Bromley wish I had this time..i didnt know the postcode of my drs and was told " look it up on google then" all staff were nice except the one lady who served me who was incredibly rude.....when I said I would be back after checking my finances she said "well check them quickly and I'll be back" needless to say I will not be back ever ..2 stars are for the 2 ladies who did the eye tests and were lovely
June 2023 by Lindsay Mfubisha
Absolutely amazing service. All staff are genuine and helpful. Always had great service instore. Would definitely recommend
May 2023 by E R-G
Went in for an eye test a while ago, the appointment was rushed and didn?t even last 5 minutes. I was given the opposite prescription, and when I tried to tell them this they were dismissive. I had my eyes tested elsewhere and was given the correct prescription.
April 2023 by Hopz
Wow. The manager of the west wickam store could not do enough for me. I was so taken back by the excellent customer service! Highly recommended. Thank you so much for the way you looked after me for my first eye test in years!
March 2023 by Natalia Lesz
In store the team and friendly and knowledgable. But it would be helpful if they could improve answering the phone in store for queries - being on hold for 10-15 minute each time is frustrating.
December 2022 by Emily
Really lovely experience, from start to finish, after seeing the lovely sapna, I was passed on to Claire who made my frame choosing so simple and done all the hard work for me, so I could sit in front of the mirror and try them all on.it helped also that I had pics of the glasses I like off of their website too. Claire also picked a pair out I loved and didn?t see :) Thankyou so much spec-savers west Wickham, I?ve been coming here for years and they?ve always given me a really lovely straight forward service x
December 2022 by Claire Hayden
They don?t care about customer service, patient loyalty or even eye care. Only concern is selling expensive glasses not providing a medical service Won?t ever go there again
December 2022 by Natalie Reid
Disgusting customer service had an allergic reaction to to glasses refused to do anything apart tell me I must purchase another £129 pair what an actual joke.
October 2022 by J C
Poor service, staff unable to cope with volume of appts/walk ins. Appts are disjointed and long waits in between. Told glasses may be same day or a couple of days? over a week later still waiting. Not great - we won?t be using again.
