December 2023 by Vicki Raven
The staff are rude and have very little knowledge of their products
December 2023 by Helen Woodward
Mary has been amazingly helpful. Everything went very smoothly and efficiently to choose and buy our carpet
December 2023 by Andrei Rares
I recently had an unfortunate encounter with the staff at Carpertwright West Wickham that left me feeling disappointed and frustrated. My experience at the store was marred by the rude and unprofessional behaviour exhibited by some of the employees.
November 2023 by Laura Gibbs
Fabulous and efficient service! Would highly recommend!
August 2023 by Nick Chambers
Great friendly service from the staff at the West Wickham store. Will definitely return for future flooring needs
August 2023 by Achintya De
This store should be renamed to carpet wrong/ carpet diy.A so-called "adviser" wasn't very helpful and advisable at all, not sure whether the person didnt like our skin colour or our facial geography. Eventually she did her "job" reluctantly.It was like a do it yourself type of service and I've protested against such attitude.So, yeah unless they become carpet right again I don't think they'll survive for long with such type of attitude towards certain customers "type"??Hey ho I'm not going there anymore as they said to so DIY so I'll do it from home using website etc and may visit other carpet right/wrong store to see the actual product.
July 2023 by Tracey Oakenfull
My husband and I popped in store to choose a carpet for our front bedroom. We was greeted by the sales lady called Mary. She pointed out a few samples of carpet. The one I actually liked. She explained showed no hoover lines. So on that information I brought the carpet paid nearly £1000.Sadly when the fitter fitted the carpet it shows every mark and hoover lines etc . I went back to explain the sales assistant sold me a carpet incorrectly. Mary couldn?t stop apologising. But the lady manager explained it?s just one of those things and had the cheek to ask why I don?t like hoover lines. ?. I said your sales assistant sold me an incorrect carpet. Of which Mary agreed. But the manager said it?s the way the carpet is.I am now buying carpet for a two bed room flat through out 88 square meters in total and I will not be buying from carpet right West Wickham. I?m actually going to cherry carpets coney Hall. Absolutely disgusted with the management and sales team of carpet right. They do not care at all about customer service or satisfaction.Good luck to any one that buys at carpet right ! Give cherry carpets a go so very helpful!!!
June 2023 by Dessy Iff
Tracy and Marry are the best. A really nice atmosphere, the bed display floor looks really tidy and clean. The staff are really kind and friendly.
June 2023 by Steven M
Excellent service today from Mary and her colleague Tracy. Mary very kindly provided, advice on underlay for my father's specific needs.
June 2023 by Nils James
Great customer service from Mary and clear advice throughout our time, made it easy for my Mum to make a decision.
June 2023 by Gokhan Mert
Store looks really clean and tidy. Staff is really friendly and warming. Tracy and Merry are really kind.
May 2023 by Remy C
Came in to enquire about flooring, spoke to Tracy, she was so helpful and knowledgeable. Really was great service!, will be back to purchase when we have all our colour schemes picked.
May 2023 by Louise ford
I came in today to browse for my child's bedroom and was greeted by a lovely lady called Tracey, she was very helpful in finding me the best carpet for my budget and I'll definitely be back to make a purchase, thank you!
May 2023 by T Jones
So glad we popped in, was very impressed with the range of carpets and Tracey was very helpful explaining the options we have, and how best to carpet our new house when the sale goes through. Thank you ??
April 2023 by John donnelly
Great staff fantastic service a really great shopping experience. Keep up the good work guys.
