February 2024 by Natania
Lovely staff and never had an issue here :)
February 2024 by Hannah Twyford
I'm surprised about some of the negative comments on here because personally I only ever had positive experiences at this post office. Especially the fact that there are hardly ever queues! But to be fair it could be that I only ever visit at quiet times during weekdays. Also I find all the staff very friendly there and I love the stationery shop around the post office.
December 2023 by Abhi Bhagat
I?ll speak for myself. I went to collect my brp here and the staff was very helpful and polite. After a quick verification, I was off with my card. May have spent only a few minutes in the office.
December 2023 by Boushra Azwai
I?m disappointed from the customer service I have been customer for 4 years and the lady was mad because I asked her about the prices she replied check by yourself from the paper it is not my job!!!!!This is very rude I guess this is her job she should be friendly and helpful not recommend it
November 2023 by Michaela Záturová
Was served by an older lady today with very poor customer skills and rude grumpy attitude. Please provide your staff with additional training especially when they work with people. Post office visit should be a pleasant experience.
August 2023 by J C
Claimed they didn?t have my parcel, then magically after I called the Royal Mail they did. Avoid them if you want to receive your parcel
May 2023 by Riccardo Pileggi
Love this post office. Knowledgeable, friendly and hugely efficient team make the queues melt away quickly even at peak times. Highly recommended.
April 2023 by Tara L
Absolutely awful service , there?s an extremely rude lady on the till for printing services that had no manners and no common sense, she acted like she was on a market stand screaming like a loony to close the door, people like her shouldn?t work in customer services EVER (Asain women looks about 40 and overweight) - women on the main tills were always lovely
April 2023 by Cesar E.
I have always had a good experience at this post office. Little waiting time and staff are friendly.
March 2023 by Binnas Palazli
The document I sent a week ago has not gone yet, and it seems that it is still there in the tracking number on the internet. The document is very important and urgently needed. Is there anyone who can help me? I get nervous reading the comments, I really hope something like this hasn't happened to me. . Can you help me? I am waiting for your reply. thanks
January 2023 by Phuc Hai Tran
The customer service here is extremely perplexing. Some staffs are quite nice, with all the thank you and how you are doing added. Some others are just down right rude, giving you no explanation on how things work right before they give you a condescending tone. If you are just doing a normal procedure, like posting a package, everything is efficient and fast, you will be quite satisfied. But, and this is a big but, if there is anything that pops up as a problem that you need solving, don't even bother asking, you would get zero information, given short sentences, glares and left there majorly confused.
January 2023 by Ann Evans
I went to pick up a pacel from here within 24 hours of arrival notification. They ?looked? for it then sent me on a wild goose chase to a post office depot. I returned and eventually they admitted that they had sent the parcel back to sender because they had a lot of parcels. I now use the high street kensington branch.
January 2023 by Ionut Musoi
Hello ! How can i get in touch with you ? Do you have any phone number or anything else , like an email ? I have a very important document showing scanned at your Post Office on the 9/12/2022 ( Friday ) but never arrived to my address. It's a special delivery guaranteed before 1 oclock next day ( one of those silver envelopes ) . I have the tracking number, i have print screen on my phone showing the document at your location but i cannot post them here that's why i need a phone number from you or an email please. Many thanks and looking forward to hear from you :)
December 2022 by John Tucker
lazy staff, lied trying to claim my collection wasnt there, had to wait 20 mins on hold for royal mail to say its there and they confirmed via gps, lady was just being lazy because i came 15 mins before close and told me its not there before they even took my full tracking number, also tried to claim the post office was closed as i walked in despite it being 17:10EDIT: reply to this by the owner tells you all you need to know about how this branch is managed. telling me to ?better organise? myself even though i was there 20 mins before close, just deflecting issues instead of recognising them and resolving them. also, staff could have said sorry due to strikes we are closing early they didnt need to lie to me about my parcel not being there. terrible service by owner as well, basically telling every bad reviewer that they are lying, so it is up to you to whether to believe this one bad owner or the near 100 reviews with a terrible average rating
December 2022 by MONTANA
Today around 1PM , I went there to top up my electricity, and Iraki manager refused my request and told me because of my background ,he is not able to help , we had some arguments and he was lucky that another staff apologised instead of him otherwise he could go to court for discrimination.Unfortunately post put some useless, racist people in charge of this branch instead of using professional people.Date of incident 3/012/2022Around 12pmThe person who is in charge please reply my reviews I am happy to give more information about the incident