January 2024 by Joanne Lothian
I pre ordered my Christmas Eve delivery with Waitrose. They delivered to the wrong address and cancelled my order. I?ve had no response from Waitrose and no refund. Christmas dinner was ruined.
January 2024 by Mark Farrington
17:56 on a Tuesday and only one till open - long queue and nothing being done
December 2023 by Bogdan Przednikowski
Nice staff and a large selection of goods (relatively). One star less because it could be, to put it mildly, cleaner inside and out.
December 2023 by Ben Woollard
So great to have this store in West Ealing - big and spacious and actual people serving customers on tills - keep up the great work and don't go all self service like the appalling Sainsburys.
December 2023 by PHG !
Super Waitrose, great staff and the customers are really lokite and civil too everything is great. Nice wine section too although it could be bigger if possible
December 2023 by Simona Avellano
Every time I do my shopping online in this shop, it takes them an hour to process it even if I live 10 minutes away, they get always the wrong products and even if the products in the shop are there, the staff in charge of doing the shopping is too lazy to find the products, and I can say that because I have seen this.. Change the staff!!
December 2023 by rishi shivji
parked up and had saw a parking inspector prowl the area that was examining carsno thanks...prowling to give parking tickets is not premium service if you're paying premium prices
December 2023 by Janet White
Pleasurable and calm shopping experience as always. Friendly, helpful cheerful staff. Thank you waitrose. The prices are good and the essential range allows me to but within my budget. I wish they brought back the cafe to allow us to have a batista, dairy free experience, maybe team up with a Starbucks or Costa or offer the space to a local entrepreneur. Wasted space.
December 2023 by Zee Zee
Absolute imbeciles working there incompetent with Uber eat orders the only time I order from here is when twickenham Waitrose is closed and every time I do it?s atrocious you either get one low value item you ordered out of all the essentials items you choose after waiting 2hrs for delivery or you don?t receive your order at all and they don?t cancel it so your order will be passed on from driver to driver even after their closing time!!! Imbeciles!! Paid for nothing !!!
November 2023 by Christiana Logan
Great range of foods, household items, toys, domestic products, plants and flowers. Free coffee if you spend in store is now limited to one machine. The loss of the cafe is a shame. Helpdesk could be improved in staff efficiency - can be unprofessional at times.
November 2023 by Sylvia Pratt
I so enjoy my weekly visits to West Ealing Waitrose. The staff here are friends now. I will especially mention Kwyli on Welcome and Sally on the till.
November 2023 by Eric Lin
Terrible customer service! As a loyal customer of Waitrose, I?ve never encountered such a horrible shopping experience in other Waitrose branch? after completed the checkout at the till, I was trying to order an Uber at the sitting area(with a full load of groceries trolley), a middle-age white lady came up to me and my partner and talked to us with an extremely rude attitude ?You guys have to leave the shop right now!? We were so shocked and explained to her we are getting the Uber and didn?t noticed the time (5:03pm). I asked her to speak nicely while we are leaving. She replied to me that ? oh I?m speaking nicely and you haven?t seen me speak nastily to you yet?. Again, I was so shocked by her response but I chose not to engage with her and maintained my civility. At the same time, they were still a lot of people at the store and we are clearly not the only customer waiting there?However, this rude lady chose to talk to us in an incredibly disrespectful behaviour and seems like we were the only one who got targeted by her.I understand it?s tiring and frustrated for this old lady to work on a Sunday evening but you shouldn?t lose your manner. I believe the rest of the staffs were friendly especially the guy who helped us at the till. He was genuinely helpful and amiable.
November 2023 by Marek Wierzchowski
I shop here every other day its my local grocery and I love itBig choice of fresh bakery sourdough bread and rolls (they also sell Gails)Fresh veggies, always good quality - it's Waitrose :)
October 2023 by This OrThat
Ordered from Waitrose website, this was the closest assigned branch and guess what. Spend huge amount of money on ordering shopping for the week and what do you get? Short date or next day expiry products. Absolutely gutted. This is how you get treated being a customer. Expensive products and on top of that next day expiry. Legalised scam.. the website also mentions spend 40 to collect for free or delivery. They charged me 4£ on top.
October 2023 by Caroline Joseph
I shop here on a regular basis and the staff are all brilliant. Michael and Pricilla are very lovely and warm and extremely polite and helpful. All the staff members are lovely here and always willing to help. The john lewis click and collect service is a bonus too and very quick and efficient.
