November 2023 by EEE
My recent visit to Grosvenor Medipharmacy left me with a mixed impression. The building appeared outdated and in need of some significant updates. It was clear that the facilities had not received proper maintenance and investment for quite some time.One of the first things I noticed was the lack of automatic doors, making access to the surgery less convenient, especially during cold/wet days. The main entrance, in particular, seemed to be a slide door that allowed a noticeable draft, and it required manual closing, which could be quite challenging due to its weight. This could be especially uncomfortable for patients during the colder months. Additionally, the door to the pharmacy utilized a pull-out mechanism that was not wheelchair-friendly. Given the presence of individuals with various medical conditions and concerns about the transfer of viruses through surface contact, these door handles raised hygienic concerns, which become even more crucial after the woke of the COVID-19 pandemic.Inside the waiting room of the surgery, an odd placement caught my attention?a tensiometer placed in the middle of the room, whose purpose was unclear. It was uncertain whether it was intended for patients to use or for clinicians. The pharmacy also seemed disorganized, with delivery boxes strewn about and a counter that appeared inadequately replenished.During a visit for a blood test, I was surprised to find that there was no armrest available. Instead, I had to lay my arm on an office desk cluttered with a computer, paperwork, and other office materials. This arrangement struck me as unprofessional and uncomfortable for patients. And lets not even talk about the prospect of getting a smear test done there? it?s far from the modern standards we expect today.Furthermore, the private room within the pharmacy, originally meant for consultations, appeared to have been repurposed as a stock and staff room, completed with a microwave. This change in usage might inconvenience patients seeking private discussions or consultations.Lastly, there was an unusual metal sliding gate between the pharmacy and the surgery, which seemed intended to separate the two areas at the end of the day. However, it appeared to be permanently closed and haphazardly covered with a plastic sheet. This gave an impression of a neglected and inefficient facility management system.In conclusion, my visit to Grosvenor House Surgery revealed a range of issues related to the building's infrastructure, organization, and overall upkeep.Addressing these concerns and modernizing the facilities would undoubtedly improve the overall experience for both patients and staff
November 2023 by Gabriela Harding
I sent my husband there at 8 in the morning as I have Covid with symptoms like temperature, excruciating pain in my throat that is not relieved by paracetamol. They didn?t have anything on our list - solluble paracetamol and vitamin C, Strepsils. They wouldn?t give him Difflam throat spray because I?m pregnant and can only take paracetamol. No alternatives. No wonder so many people die of Covid if they?re put on a diet of paracetamol by healthcare providers. Will not go back.
October 2023 by Mark Statham
Lack of stock and products. products they have in stock are extremally expensive compared to six other local Pharmacy's and that includes Branded products and companies. Would advice people to get products at another location, also date check everything including medication.
September 2023 by Shamoose Alaa
Female muslim pharmacist needs her license revoked. Will definitely be filing a complaint with the GPMC for her lack of professionalism and poor adherence to other guidelines regarding patient privacy and Data Protection. Never met a more incompetent, passive aggressive, childish pharmacist in my life.
July 2023 by Kal Meymen
this is the worst pharmacy I've ever been to. Insensitive. Jumping to conclusions. Making assumptions. No privacy or confidentiality. The place looks like it's about to go bankrupt, all shelves are empty and it doesn't look clean.
June 2023 by Elizabeth S
When I arrived and informed the pharmacist that 111 had sent an emergency referral for me to provide bridging medication until I could renew my prescription, the pharmacist confirmed receipt of the referral but told me if I didn?t have the NHS app she couldn?t help me. It transpired that their records system wasn?t working and she couldn?t look me up, but didn?t want to tell me that, so she was going to turn me away (she also tried the ?we may not have your medication? line but stopped when I advised her I had worked in NHS and knew the protocol). She then spent 2 hours just to dispense 4 capsules and charge me the full £9.60. She was a very young girl and presumed that everyone should ?have the app? to make her life easier / tried to cover up the records system failure. Her manager (I hope she?s reading this) set her staff up to fail and knowingly operated a pharmacy without a functioning system (apparently they only like to service people registered with them).I can think of two instances of discrimination without trying - ageism by assuming I?d have an app or smart phone; and failure to make reasonable accommodation for a disability. But I don?t actually blame the young pharmacist - I blame her manager who?s more interested in takings than GDPR, acceptable records management or even customer care. Note to NHS - ICS is not working very well here.
May 2023 by Anastasia K
Was trying to sell a small pack of i ibuprofen for £5. When i said i will go to any shop and get it for 1,5£ sold it for £2. Nonsense
April 2023 by Dan M
Very helpful local chemist
February 2023 by Parminder Singh
Very rude. Do not go to this place . They treat you like rubbish. Women ton the phone shout
November 2022 by Alex Masiuk
Extremely helpful and knowledgeable staff . They have medicines not available in emergencies elsewhere. Small but mighty! Thank you.
August 2022 by Laura Gaynor
Amazing staff who go above and beyond
June 2022 by Jaswinder Bhachu
The best service ever brilliant. Patel pari Marc all nice staff
June 2022 by Kiran Dhaliwal
Good and friendly staff, great service by Bhaumik Patel, very polite and helpful.
June 2022 by Karamjit Singh
Very nice pharmacy. Good staff special mention bhaumik Patel. Very helpful
June 2022 by Varouj Djaniyan
Very nice pharmacy. Very good staff. Best pharmacy
