June 2023 by Google user
Store staff are nice, but the delivery drivers are absolutely horrid. Two delivery men came to delivery furniture and scrapped it across the street, and then complained about:\\n- Not being able to find the address - this was provided to them on the delivery instructions from store staff, and also communicated to them directly over the phone 10 mins before delivery,\\n- Lifting the furniture into the property.\\n\\nThey knocked all the walls on the way in and complained loudly on the way, and were extremely rude from the start.\\n\\nSeriously, if anyone at BHF reads this - you need a serious talk with your delivery staff. They are openly rude, uncooperative, and in all honesty, I felt very unsafe around them.\\n\\nIf I had known what they were like I would have not for a SINGLE second made my purchase or let them in my home.
March 2023 by Julka Jaworska
Missed a sofa delivery as they did not send a text 30 minutes prior to delivery. Trying to arrange re-delivery and no one is picking up a phone. At this moment want to cancel a whole order and get a refund. When calling a different number, a rude lady did not even give me a chance to explain a situation and gave me a number I have been trying to call for over an hour.
December 2022 by groovytimes
Based on these reviews, I've changed my mind about donating here..
November 2022 by Clifford
The manager Kate is very rude \\u0026 unprofessional I don't know how she's in that position.I tried explaining to her that the item is faulty and what is the problem she said to me me\\\"this is a charity shop in a rude manner\\\".I won't be going back there to shop or donate anything to them ever.?
September 2022 by Hasan Erdal
They promised to call before delivery. They didn't. Charged £25. I paid another £25 They promised me delivery max 40 mnts. I have been waiting 2,5 hours still no delivery. And they never answer to call. Said.
March 2022 by Tedy Ray
Don't use them \\u0026 don't donate them nothing they don't appreciate it anyways. The staff are very unprofessional, rude, arrogant, ruff, no manners or respect. It's like they are doing you a favour and not another way round. These people are not nice people. Discasting, won't be ever donating anything to them again or recommending them to nobody.
December 2020 by N K
I have bought lots of furniture for my house. They are in good conditions and very cheap!\\nAlso, you donate to people with heart diseases or problems. Highly recommended
November 2020 by Paul Adams
Bought a very large sofa which is fantastic. Very helpful staff in the Ealing branch. The delivery men were absolutely brilliant. They took great care carrying a heavy sofa along a path, through a narrow gate, across a lawn and down some steep steps. In the dark too! Outstanding.
November 2020 by Natasha Kanji
I have bought lots of furniture for my house. They are in good conditions and very cheap!\\nAlso, you donate to people with heart diseases or problems. Highly recommended
September 2020 by Rupe P
Very convenient \\u0026 friendly. Dusted off some surplus IKEA bookcases, dug out their bag of feet etc \\u0026 dropped them off through their loading bay door. Simples!
