August 2023 by Shaz J
Bought some camomile cleansers, came home to find that some had stuck their finger in and rubbed it all over the cleanser.There's no point in me paying for the tube to get a refund. Very very disappointed.
July 2023 by Esra Mohamedahmed
Today I am very happy with the customer service. Thanks, Yashoda.I usually visit bodyshop because of the product quality, and the customer service is always below standard, but today, my experience was different.
June 2023 by taylor tabitha
Firstly I walk in to the store and it looks like it?s been looted. There are products all over the floor and the windows looked like someone had smeared dirt on them. Then a woman with straight black hair gave me a dirty look. I pick up a bar of soap and this woman snatched it out of my hand and says that I just pay for any item I touch. I asked her why and she said?because you are dirty? . I left the store in tears. 0stars . Thanks a lot Gia for ruining my day :(
May 2023 by Jasmine Att
Amazing service from Sandra and Olivia thank you guys. I ended up spending more then I expected due to their amazing product knowledge and personal body shop product experiences.
May 2023 by manu subhash
Really good products Aleksander was really helpful. Helped me to get the best products loved them
April 2023 by S S
Extremely pushy customer service, you can't get through the door without them being onto you, I only go in if I definitely need to buy something as they will not allow you to browse peacefully at all.
February 2023 by Ramlah Tyebally
Thank you Sandra for your patient and professional service this morning. I had not planned to buy anything at this visit, but your assuring ways and true commitment in The Body Shop gave me much confidence to buy the "new range" of products.Kudos to you and The Body Shop at the Wembley Outlet!
October 2022 by Saran Jeeva
Products and offer was good. The poor rating is for the bad customer service. There was one lady who responded angrily and so annoyed during billing. Felt it as racism.
August 2022 by Mark Tan
My girlfriend and I visited this store to grab a few essentials since we were just moving in. Politely declined signing up for a membership (several times) as we were in a rush; elderly sales staff rather unprofessionally sighed and handed us our purchase without a word (we said thank you because that?s generally the decent thing to do). Cmon guys you can do better than that ?
July 2022 by Maria Gumenjuk
Always great deals! Excellent customer service! Tidy shop.
June 2022 by Ieva Tomsone
Sylwia was very welcoming and nice. Introduced me to a new range of products that works well on my skin. Definitely going back!
April 2022 by Diya Raval
Olivia was very helpful to me . She explained me nicely what I want for my skin. Such a nice girl Olivia . Nice to meet you and than you so much Olivia fro helping me??
March 2022 by Becky Bincan
Now that I am all about my skin, I have been pleasantly surprised at good products stocked here. Also the staff here are very warm, friendly and helpful.
February 2022 by Nimo Elmi
First time at the Wembley outlet body shop and had a lovely experience, unfortunately all out of the lipscrub I wanted !! But nonetheless, got everything else I needed. The girl that served me was super nice and went above and beyond, also hooked me up with promotions going on right now. Hope you find the Zara perfume haha
October 2021 by Tee Ligali
Great customer care experience with Sylwia at the body shop - Wembley outlet. Warm and helpful, bought products even though it was not exactly what I went for for. I?ll definitely visit again
