September 2025 by Mixis
it small in there everyone is tight up , equipment missing , certain area not available the hall time , not egnough place to breath
August 2025 by aldan pinto
This gym has been a very disappointing experience. My phone was recently stolen in the workout area, and when we checked the CCTV footage, it was shocking to see how ineffective the system is. The cameras are outdated, with poor quality, frequent recording gaps, and numerous blind spots?making it easy for thefts to occur without being detected.
When I reported the incident, the staff mentioned that similar cases have happened before, which is very concerning. It shows that theft is a recurring issue here, yet nothing substantial has been done to improve security. A gym should be a safe place for members, but unfortunately, PureGym Wembley does not provide that reassurance.
August 2025 by Ibrahim
I currently have a membership at The Gym Group in Wembley Central. Recently, I noticed an offer for a 3-day free pass and thought, ?Why not? Let?s give it another shot.? After visiting again, I?ve decided to share some honest feedback. Not just as a member, but as someone who cares about the potential of this gym. Unfortunately, the reality is that things have barely changed in years, and that says a lot.
Atmosphere
The overall vibe is depressing. The gym is dark, gloomy, and uninviting. On top of that, it feels warm and stuffy?even when the weather outside isn?t hot. Better ventilation and a cooler temperature would make a world of difference.
Staff
Credit where it?s due, the staff are friendly and interact well with members. That?s one of the few positives.
Equipment
Here?s where things really need addressing:
- The plate-loaded incline press is fantastic?love that machine.
- Two smith machines are a plus, and I?ll give you that. All the gyms in Wembley only have one
- Let?s talk about the benches: honestly, they?re the worst I?ve ever seen. Unsafe, unstable, and completely worn out. Wobbly benches is asking for an injury especially when lifting heavy.
Suggestions for Improvement (That Should?ve Happened Years Ago)
- please Increase the lighting. I get that your theme is black, but the lack of outdoor light makes the gym feel like a cave. Brightening it up isn?t a luxury?it?s basic member experience.
- Please replace the benches urgently. These have been here for years, and they?re falling apart. Look at Magnum Multi-Adjustable Bench LP. If you can?t even provide stable benches, what does that say about the standards here?
- Please try and get new plates. Some rubber is peeling off, and it looks cheap. Other branches have branded PG plates?why not Wembley?
- Better attachments. The current metal D-handles aren?t great. The black Matrix ones with rubber grips would be a major upgrade. I will give you props for the condition of your rope attachment. the ones in the gym group is an absolute biohazard.
- Please consider adding a hip thrust machine. It doesn?t require huge space and could easily fit next to the hamstring curl.
- Please more cleaning stations. If you want hygiene, make it easy. Right now, it?s inconvenient for all the lazy people. max it at least 6 steps away from different sections. Add stations near squat racks, treadmills, and between back and leg machines. Yes, it?ll cost more in paper towels, but what?s more important?hygiene or saving pennies?
Do a monthly member ballot. Ask people what they want. You?ll be surprised how much goodwill that creates. Not only that but it will really open your eyes to what members think about the gym.
When you reply, please don?t give me that same copy-paste response: ?Thanks for your feedback, we?ll pass it on.? That?s exactly why nothing changes. Actually discuss this with your team and reflect. None of these points are crazy?they?re basic improvements that should?ve happened years ago. It feels selfish when you?ve got hundreds of members paying monthly and they don?t see a single change.
The worst part? A manager who can see the same problems every single day, read reviews like this, and still does nothing. That?s not just lazy, that?s straight gluttonous . Taking all that money and not reinvesting a penny into the member experience. At some point, it?s not ignorance, it?s a choice to ignore. Members deserve better.
August 2025 by Loucia kab's
I really enjoy my workout, nice environnement and lovely staff
August 2025 by Maria Ramos
Great gym! It has all the equipment needed and the staff are very friendly and willing to help. It?s also in a great location, right in the middle of Wembley high street.
August 2025 by Gordon Hall
Great atmosphere
August 2025 by Modoulamin Bajie
Been training for three years and hands down one of the best spaces I?ve trained in
August 2025 by Sara Ahmed
Tired for the first time today I really enjoyed it, good equipment and friendly staff. Jay was very lovely and nice. Would definitely recommend.
August 2025 by Alan Kolber
I have been coming for a while and i?m very satisfied with the gym staff and overall gym community. Recommend for any newcomers.
August 2025 by JM
Friendly staff good equipment nice environment great to train
August 2025 by Muhammad Khizar Haris
The reason why I?ve gave 4 stars and not 5 is because it?s not easy to find parking
August 2025 by Geeta Jindal
Being a gym member of Pure gym is the best as every time I walk inside this gym my body is buzzing with excitement, energy and happiness as all the sculpt and tone fitness classes I take part in are just perfect and are full of fun ????, I also enjoy taking part in a range of exercise equipment of which are available within this gym ?, the gym is the best as well as the staff members of who work here ????
August 2025 by Anzann woli
Worst gym ever
August 2025 by Bahlla
Please fix the ?automatic? doors that won?t open even when green button is pressed- people get stuck in the gym!!!
July 2025 by Sarah Mayers
Not bad of a gym. but a leg press and stairmaster, as there?s 2 in the main gym, would be great in the women?s only room.
