March 2025 by Masoumeh Kh
If I could give 0 stars I would have. People should not be in customer service role especially in an ethnic area if they are tired of life and unhappy with themselves. I was served by a lady called Mary at this branch and it was horrible. No smile. No nothing ad if I'm talking to a robot. Can't wait 5o leave Lloyds bank.Service is failing year on.
March 2025 by Jeykanth Sivanathan
Review Title: Extremely Disappointed with Service
I have had a terrible experience with [Bank Name]. Their customer service is completely unresponsive, and the wait times are ridiculous. I have tried multiple times to resolve an issue with my account, and each time, I was either transferred endlessly or given conflicting information.
The staff seems poorly trained, and they do not take customer concerns seriously. To make matters worse, their online banking system is unreliable, constantly experiencing outages or errors. I expected better service from a financial institution that handles people?s money.
I will be closing my account soon and taking my business elsewhere. If you value your time and peace of mind, I would strongly advise against using Lloyds
March 2025 by HANI SALAH
Horrible Service ? Ignored, Disrespected, and Had to Close My Account
I had an awful experience at the branch High Rd, Middlesex HA0 2AB
I registered my name for the queue, but the staff ignored it and allowed someone else to be served under my name?without even checking! Because of their mistake, I was left waiting for hours with no apology. When I finally questioned what had happened, the staff were rude instead of taking responsibility.
This level of incompetence and disrespect is unacceptable. I was so frustrated that I decided to cancel all my accounts with them. A bank that treats its customers this poorly doesn?t deserve my business. Avoid at all costs!
February 2025 by Mehdi Mehdi
Poor costumer service
January 2025 by Arsalan Ghani
Poor customer service. For a bank account applied online, they asked me to get a paper printout of my digital energy bill from across the road, and then wait in a queue of at least half an hour to submit it for account opening. Better off without this bank.
January 2025 by ???? ???
Dealing with the staff is very bad. Opening a bank account takes four days. Can the bank management change employees? Like the first day, I waited for 3 hours and called us by name
January 2025 by Aimira Zulumova
Very disappointed with the service at Lloyds Bank Wembley Central branch. Today, we had to wait 1.5 hours after opening just to get inside, only to find that there were only two staff members working. The queue was extremely slow, and the overall quality of service was terrible. For such a large branch, there simply aren?t enough staff. Waiting for two hours for basic banking services is unacceptable. By far the worst experience I?ve had at a bank
January 2025 by Sadhana Singh
Such a horrible staff behaviour at this branch....after making me wait for exact 2hrs...they say i called you it's ur mistake.....where as.. i was looking their way the whole time, just waiting to be called.
So horrible ?????
January 2025 by Darryn Schuurink
I am not sure if the staff are to blame for the poor customer service in this branch. This branch is always busy but there seems to be one person on the counter and the other staff seem overwhelmed with other waiting customers. Lloyds bank has closed several local branches over the years, it would be nice if they increased the staff on the branches that are still open
December 2024 by Shervin Rostami
Extremely racist and rude staff, one woman with white hair and fat, the other with blonde hair and glasses with blue eyes.??
December 2024 by Tilak Patel
The worst branch I have ever visited! Staff did nothing to help me in my issue. Strongly recommended. There is no have system to serving customers I am waiting there more then 30 min but still if it's come any new customers that staff help that customers that's not good
October 2024 by tisha Maroo
The worst service you can get in this country. They have times to set up Internet banking which is apparently in the morning hours.
September 2024 by ARIVU PERA
Really poor customer service now t good responding and bank is really bad service Lloyds is not a good bank
July 2024 by Dipesh Patel
I had a good experience at this branch.
The individual patiently listened to what I was looking for and promptly gave me individual monthly bank statements printouts within a couple of minutes.
I highly recommend opting for this branch over the one in harrow.
July 2024 by Susan Turner
Wonderful staff today were calm & patient as they helped a lot of friends open new bank accounts. Thank you.
