December 2023 by sammy
Awful store, doesn't let you bring the shoes to tills yourself, then when you go to tills you find out they have lost your shoes and they cant find them because it was the display shoe. Maybe don't have a stupid system for shopping?
December 2023 by Vadim Kasijan
Nice shop , price ok
December 2023 by Román knörr
On November 27, I bought some Nike gloves at this store. The next day I put them on and realized that they had a defect. That same day, November 28, I returned to the store to see if the damage was normal, but when I compared them with others in the store, I realised that it was not.The problem came when I tried to exchange them for ones without the damage, the manager claimed that I was lying and that I had caused the damage in a strong tone. For several minutes I tried to explain the situation to him, but he just said that I was a liar.In the end the manager agreed to change my gloves, for which I thank him, but I left the store wanting not to return after being called a liar in front of more people.
December 2023 by michael stefan
The worse JD in Wembley , never go back again.What is the point have the open shop where you can't try your clothes.I want to buy some tracksuit but I need to try them.I asked 2 staff where is the changing room they told me it's closed. They told me to buy online that is shame on the staff, they wouldn't open the fitting room just for 5 min.Guys if any one want to go JD where is fitting room go to Brent Cross shoping nice people there and you can try your clothes
December 2023 by Michael Czoko
No fitting room very bad. There worse JD in Wembley!!!!!!!
December 2023 by Sham Al Ali
Fast click and collect order pickup.
November 2023 by Fasal M T
No changing room, most of the items don't even have price tag
November 2023 by Wajih Lazki
Did not like the experience of that store and staff. I had about 400 pounds worth of clothes to buy but I wanted to try them on. I asked 2 staff there's for the changing room they told me it's closed. It was about 3pm. I told them I got a good amount of clothes to buy, so just 5 minutes to try them them on, they said its closed. Customer service is absolute rubbish.What a shame on the staff, they wouldn't open the fitting room just for 5 min.Well you guys just lost 400 pounds worth because of your fitting rooms and staff had the key's in there pocket. Well done.....
October 2023 by Ryan Travers
Went into the store today, I picked out afew items, wanted to try them on before purchasing to get the right size. It was 19:40 and the man said I couldn?t use the changing rooms. I asked why, he replied ?that?s just the way it is? so I left. Can?t believe the lack of customer service I was annoyed. Go to a different jd with helpful staff.
October 2023 by Ayrah Islam
This store is one of the worst stores to shop in . I first went in for my online order to be told the package is missing they can?t find it I have to call customer service .. when I called customer service I was told it is in store I have to go back . I finally went back got my parcel took it home .. I wasn?t satisfied with the fitting of the clothes so took it back to jd for a refund but was refused a refund because apparently the clothes has been worn .. how can I wear the clothes if it doesn?t fit properly . You can?t just accuse people clothes once opened will have creased .. They really need to fix up on their customer service skills and actually hire staff who genuinely care and not just there for gossip .
October 2023 by Hasib Rahmati
The young blonde girl working Sunday afternoon needs customer service training her attitude was appaling, slow service from the entire team, the girl on till wearing glasses was great ?
October 2023 by nwl Mk
My last visit was 2 weeks ago, more than 6 people working inside the shop just chatting instead of helping customers, poor customer service.
September 2023 by Masharaf Hasani
I?m not gonna lie but this is actually one of the worst JD?s ever to exist. They hire 16-17 year old?s and they are immature and clearly with no experience. They talk extremely inappropriately between themselves which can be heard and don?t give a damn about their service. The other day I bought a shirt. I was in quite a hurry and I didn?t really pay much attention to the shirt. When I took it home it had Staines on the shirt which I didn?t notice at the store. I took it back for a refund and they said that I was the one who made the stain and not how I bought it. I argued as I was in the right. I then requested for the managers. Then a big fat lady came claiming she was the manager and said that they won?t give me a refund and that I done the stain myself.All further a due just don?t shop here. Worst service I swear to god.
September 2023 by Sergios Saropoulos
Amazing store with lots of brands. In a good location ?
August 2023 by Kriss
I visited to carry out a refund with Andre I think his name was and received excellent customer service. He was patient with me and my children who unfortunately needed a toilet and food break during my transaction. The store is way too hot in temperature and my 7 year old had to wait by the fan near the main entrance where I had to keep looking out for her and Andre was helpful when I could not see her
