January 2024 by Nina Nanavati
I had numerous requests with my account and Sheetal Parmar, Universal Banker assisted me with great patience, professionalism and empathy. She understood my dilemma and treated me very warmly. Amazing services, she is definitely an asset to the organisation ???
December 2023 by Lahraib K
I had the absolute worst experience here, soon as I entered the member of staff at the desk immediately started talking down to me, I only wish I got her name to lodge a formal complaint. Ridiculous behaviour from someone on the front desk! Terrible attitude and honestly I?d go absolutely anywhere but here, she was no help at all just so rude and asking me very personal unnecessary questions. I?d give 0 stars if I could.
December 2023 by Amina Chtaibi
I Just to say, I am really please with the service Sergio has provided me, he is really friendly and everytime I come to the Branch he goes above and beyond to support my banking needs, thank you so much for everything
December 2023 by Buddhika Ranasinghe
I am writing to express my sincere appreciation for the outstanding service provided by one of your staff members, Sergio David. Their dedication and professionalism truly stood out during my recent interactions.Sergei David went above and beyond to address my concerns, demonstrating a deep understanding of the products and services offered by HSBC. Their patience, clarity, and commitment to ensuring my satisfaction left a lasting positive impression.Thank you
December 2023 by J Martin
I would like to personally commend both Sheetal for her meticulous approach and guidance while at this branch resolving my issue in a timely manner. And also a mention of how friendly the staff all are, the branch provides a great customer experience with a highly knowledgeable team
December 2023 by Kishor Goswami
Waiting time for 1 hour or more. You will be questioned as if they don?t want customers visiting them.Waste of time - Go to Harrow on the hill way better and humble staff with good friendly attitude.
December 2023 by daphnie ong
All the staff are very accommodating specially Sir Arnab. They assisted us well. Thank u very much....
December 2023 by Ivan Ivy ilia
I walk this morning in HSBC, Wembley and I met SHEETAL she is the best person ever met and always helpful and super professional to me and my family she deserve the best
December 2023 by Viraj Lukhi
The service was so excellent when I visited for open an account in HSBC. I met Sergio and he was super cool and so helpful.
December 2023 by Meet Mevada
I had a wonderful experience today at the HSBC office while opening an account with the assistance of Mr. Ryan, who was nothing but professional and kind in him work. He patiently answered all of my queries, assisted me in understanding the procedure of what he was doing systematically, and assisted me in learning how to use the app. I highly recommend to everyone to open bank account in HSBC Wembley High Road Branch.Thank you so much!!! RYAN
December 2023 by Yammz
We had the best experience opening our bank account here. The services are very smooth, the staff are very helpful especially Mr. Arnab, he guided us all the way. Would love to do our transactions here. Thanks again!
December 2023 by Carmen Chong
Sergio provided exceptional customer service, demonstrating a deep understanding of banking processes and a willingness to go above and beyond to address my needs. His responsiveness, professionalism, and clear communication made the banking experience seamless and enjoyable. I highly commend Sergio for his outstanding service.
December 2023 by Zuleide Botelho
I urgently needed a letter from the bank informing me of my change of address. I took the move-in receipt and was assisted by Sir MANOJKUMAR ACHARYA (Senior Customer Service officer), who promptly wrote the letter for me, printed it and gave it to me. I was very happy with the prompt service. Thanks so much!
December 2023 by Bhavesh Patel
Really good branch with competent staff. They always help me since I open my account on HSBC Wembly. Definitely ask to talk with Joycy Dias, they great!Joycy Dias is the best personal banker in City, she greets every employee that walks in and will do everything to help her customers have the best banking experience.she is professional,kind and local.Bhavesh Patel.
November 2023 by Martins Ehigiamusoe
Sheetal parmar that she treated kindly and diplomatically even could not notarise the form but found a way to confirm my account details with a template. I'm very happy and grateful
