December 2023 by Mohit Vasant
Worst Experience In My Life. They Just want to answer the customers who are buying. i went to the EE Store today. Guy was talking so Rude To Me Even I feel That He Could Hit Me. I think the manager should not appoint this type of sales assistant to the store. They Were not Ready to help. Keep talking to Someone Else In their phone. They were continuously Talking in their own language to Abuse Me. Maybe I am afraid they Could Even Hit Me or Try to Rob me I don't know what they were talking.
December 2023 by Mohit Raghuvanshi
Please Don't Visit This Store Staff are Very Abusive There Are Chances Either They will Hit You or They Might Rob You i felt this today. Because Two Guys were Continuously Talking in Their own language in front of me not ready to even listen to the problem Just Telling Call "150" customer Service Number. Sry but was not Expecting This From EE Network
December 2023 by Mohitvasant Oppo
They Don't Want To Work That is the point. if you ask them any query related to your purchase they will ask pls call "150" customer service they don't even dare to look at the fault. They treat their customers like criminals. There are chances they might hit you or Rob you. I don't prefer going next time
November 2023 by Raval Ravina
3 people free but not response change my sim and long waiting
November 2023 by Keyur Patel
My sim isn't working so I go for new sim card for same number but I got Very bad response they just interesting to sell phone not in customer's problem too long waiting
October 2023 by Raj Patel
Never go to the EE store Wembley bunch of thieves working here, they tried to do fraud with my card. I nearly lost £2000 in my bank account. My bank stopped the payment They will ask your debit card for credit check and put in side some fake card machine. Don?t ever go and apply for contract phone here. Scammers.
October 2023 by Manish Cangi
EE Store High road, Wembley.Not Good Staff they all lies because, I went to buy Samsung galaxy z fold 5 phone on 13sep 2023, they told you have choice to cancel within 14 days but today I went but they refused me they said we can't cancel now , even they told you don't have pay 2 month payment and now look next Month I have to pay £106 I don't like this policy because all around the UK 14 days policy for cancel any reson. Guys please don't go to EE try to some other store. Because they don't have cancel policy.
October 2023 by Harsh Thakkar
Very bad costumer service, staff is not supportive and they on person attend 2 person at same time first they solve my half issue and left me and gone with other costumer.
October 2023 by manoj shukla
Worst staff ever i seen at Wembley high road store. They are very idiotic answer
September 2023 by Pritesh Prajapati
They all are lied all time just sell the products. 4 time i had this experience.even the Store Manager. I buy apple ultra watch and iphone 14 pro then the representative said sir this PS5 price is included in your watch and phone. When i got my bill its showing extra price 33£ when i go in store they all are raise up hands and store manager offer me 20£ voucher
August 2023 by abeer Kendeel
Very very poor costumer service actually doesn?t exist. Worst brunch in town .Avoid !!
August 2023 by Dhruv Patel
Very poor customer service. My wife walk in today as she lost her phone she want new sim card. The guy who served her was very careless. She ask twice that she want to keep the same number. She said number twice which she want to keep but he give the card of different number. She went to store again after 10 minuits when she realised that the number which he give is different he said it is the same number and ask to come back tomorrow. When he served my wife he was only interested to sell the phone. He didn't listen properly.
August 2023 by Andrii Krynytskyi
I didn't get any help in store. Fine, the problem i have might not be usual everyday issue, but customer service was just "0" if not below! I was just told to call customer service and that's it...
July 2023 by Huda Jaber
Was extremely pleased with my service! I was helped by a kind man named Yathu, I believe. He helped me upgrade my phone within 10 minutes! i was really stressed out since i had to go on holiday in the next three days but within those 10 minutes he explained and finalized everything about the upgrade thoroughly, as well as answer any questions me and my mother had for him patiently and respectfully. Many thanks Yathu!
July 2023 by Patel Bhadresh
Very helpful guy I think his name is habib thanks
