November 2023 by Kemal Reshat
Delivery was not carried out by team on the original date. I was told by the team they would come back another day when they "arent so busy". I then spent 30m on customer service who told me they wont deliver to the apartment on the 6th floor by stairs because its against policy and health and safety. The Box is 50kg i carried it up the following wednesday between two people. I then opened the sofa to find out it is the wrong product, I ordered Tapue colour not Grey. This was confirmed on the phone with customer support. I was told if i were to change it I would have to carry the sofa all the way back down and then bring the other one back up. In good will customer support offered a free duvet and pillow set. Honestly this is extremely dissapointing regardless of the good-will and the whole process has been a disaster. I will not be using Dreams again, I will be publishing this review on Google and also informing my friends and family accordingly. Thanks.
November 2023 by ???????? ?????????????
There are a lot of varieties of mattresses and beds!Very friendly and helpful staff!
September 2023 by Bear Sessions
As we arrived we was happy on this main road to be offed parking infront of the shop. We was greeted my a very helpful and friendly gentleman called Jack. He went over all the different ranges whilst he offered us refreshments and even through in some extras on top of our purchase.Can?t wait for our new double bed to be delivered. Thank you Jack regards Lisa And Richie
September 2023 by Iulian Dranca
Very top quality and the people were very nice, they give me big discount, and I?m very happy with everything, highly Recommended ?
August 2023 by lina hernandez
Very good service and the store manager was very efficient and happy to help us. Overall, it was a very good service.
June 2023 by Diana
Absolutely loved this store. Jack, the manager, was amazing.
May 2023 by Mustaf Mohamoud
Over all I had great experience today, the store manager named Jack was very insightful, attentive and made the whole ordeal of shopping for beds fun. I can't say enough about my experience today, if I had the option to give me 10stars I would. Keep it up guys.
May 2023 by A Love
Excellent customer service. The younger boys there are very friendly. Want to give them business but due to the limited stock that they have for electric lift beds, it?s difficult.
May 2023 by Shaan Odendaal
Jack help us yesterday afternoon and I must say I come from sales service he is one of the best that I have come across with so much respect really appreciate that he made my choice a dream to choose respect Jack well done ? thank you
May 2023 by Shirish MIstry
Great service, knowledgeable of the products, provided relevant advice, no pushy sales and very professional
February 2023 by Mohammad Ali Al-Abbad
quality was prefect, stuff was friendly. happy about everything i got.
July 2022 by Ana
I went today to purchase a mattress protector, however I was indecisive. However, Dinesh was amazing from end to finish he was patient and explained clearly multiple times the differences between the products and also, gave me a discount. Thank you Dinesh!
May 2022 by Sachin Gorade
Loved the way the salesperson explains you the process of mattress selection. Store has many types of mattress to choose from and the salesperson (especially the old person) also explains the difference between each of them.Although I felt the prices were quite high but they also provide discount so check the discount you are getting.
February 2022 by Precious Ekwe
Alex was very helpful in providing a good customer service by showing me the different bed frames, pillows and mattress options!
January 2022 by Saif Alhashio
Dinesh was amazing! We went to Wembley branch to purchase a mattress and we couldn't leave without buying one. We also got free drinks, a mattress protector and a discount on a Tempur pillow. The delivery was earlier than expected. Purchased on 12/11/21
