September 2025 by Sumith Panditha
My wife has visited your branch twice to close her current account, which she hasn?t used for years but has accumulated hundreds of pounds in fees. In July, she was asked to pay money into the account in order to close it, but then told to return in a month?s time. She went back today and was again asked to pay additional money to cover fees, yet the account still wasn?t closed. Once more, she was told to come back in a month so more fees could be collected.
We do not understand why it is so difficult to close an account when there are no credit cards or loan debts associated with it. Unless this matter is resolved promptly, we will have no option but to escalate it to the complaints department and the Financial Ombudsman.
August 2025 by Purity Kar
I saw Kanta today at the Wembley branch, she was very helpful professional and kind. Thank you
August 2025 by majid musa
Ann Marie was very helpful but anyway i was happy with the service.
August 2025 by Apeles cara
Raj was very helpful and humouring which made the experience very enjoyable. Also was flexible with timings which further enhanced the enjoyment of the experience.
July 2025 by Dora Flanagan
I saw Kanta at the Willesden hub and she was very helpful she answered all my question and sorted out all my enquiries, and showed me how to use my app. Please keep her her.
July 2025 by Bisharo Abshir
Ann Marie helped me today and her serves is very good
July 2025 by Ghrmai Teklmkeal
I saw Kanta at the Willesden banking hub, gave me good information about where to start regarding buying a house, she did the affordability calculator to give indication on how much the bank can possibly lend. I now know what I need to do next.
She also showed me how to move money between my account on the APP and do a transfer to someone on my list of payee?s.
Kanta has good knowledge all around, does job very professionally and has a good attitude, always there to help.
July 2025 by Jullie Labide Gajol
Thank you Kanta your very helpful.,
July 2025 by Rajshri Halai
Really pleased by the service provided by Kanta at the Willesden Hub . So grateful to have this location for my elderly mum to visit and get all the help she needs from Kanta who has been absolutely amazing .
July 2025 by joe williams
I saw Kanta ar the Willesden Hub today, she helped by giving me all the options of the .savings accounts, which helped me to make a decision on what is the right account for my needs, and helped me open a rainy day saver on my app.
July 2025 by Anthony Dsena
I saw Meena at Wembley Branch She is very helpful and has given me good service. Thank you Meena for your service
July 2025 by John
I saw Kanta at the Willesden Hub and she was so helpful in getting me through with my banking transactions,she saved me going all the way to the Edgware Road Branch kudus to her I?m ever so grateful for her assistance.
July 2025 by des Bishop
Ms Meena Shah gave excellent service
June 2025 by Emzari Tavelishvili
Today I went Wembley / brunch
Service was amazing, outstanding! all staff were very friendly, the manager was very helpful, I received my documents same day.
I will give you 10/10 ...???????
June 2025 by VILLIA Fernandes
It was a very nice experience to have met sandip badiani at wembley high road branch. He was very thorough in explaining all the products terms n condition which met my needs.i recommended my husband n son to him n will recommend my friends n family to him
