February 2024 by Sue Dixon
Jason and the team at 1st Step Mobility Welling are brilliant. They made my journey to using a wheelchair for the first time less overwhelming. Nothing is too much trouble for them. They are extremely helpful, and patient. If I have a query or cannot do something then they will do their best to help and solve any problems. I have referred several of my friends to them and they have been very happy too. Thank you. Sue
February 2024 by Lesley Palmer
The people at 1st step mobility have been so patient and helpful with us. They have managed to get my daughters scooter and wheelchair back on the road (that we didn?t even buy there) But can promise that in future we will be coming to 1st step mobility for anything she needs. Huge thanks!
October 2023 by Rhys-Jacob Taylor
Very efficient. Helpful and friendly
September 2023 by Angie Britten
This company's customer service is exceptional!We had a fault with a chair we purchased for our son (which was less than 2 months old).They came out to my home to look at it and fixed it (with a new part) within 24hrs!Friendly, supportive and incredible staff. Very impressed.
August 2023 by Phil Foster
Excellent service, could not be better
August 2023 by Sandra Theobald
My husband has just left this shop only asking if they could fit a new brake cable to a wheelchair. A very rude Welsh man said no he then carried on to say "people come in here with cheap chairs expecting us to fix them." This was not a cheap chair how dare he just assume. No customer service at all. They just want to sell at extortionate price's. DISGUSTING WELSH MAN. Would never ever dream of stepping foot inside that shop again.
August 2023 by Susan Yates
My father purchased a scooter and he is happy with it and also the customer service was excellent
February 2023 by Simon Share
Couldn't be happier with my Pride iGo Fold powered wheelchair and fantastic service from Jason and his team
January 2023 by Kevin Hartley
Absolutely brilliant service only called on tuesday the 3/1/2023 to talk about mobility scooter arranged demonstration same day and ordered the one that i liked and delivered today 6/1/2023 they kept me updated on my order highly recommended thanks
December 2022 by L Ashby
lovely people great customer service, helped us pick a suitable wheelchair didn't try and sell us anything far beyond what we needed. Paid the deposit the chair was delivered within the week. Really pleased to have somewhere local we will be back as needs inevitably change. Actually came to them as the care home had another resident whose family used them and spoke highly of them.
November 2022 by Adrian Haughton
An elderly friend required a new stairlift. Having had good service from 1st Step previously, she was given sensible advice on which stair lift to purchase. It was installed by caring fitters and she is very pleased with her purchase.I have liaised with Jason on her behalf and I have always found him to be very genuine and honest. I would highly recommend 1st Step to any prospective purchaser. Adrian
November 2022 by Clive Gould
Called out to fix a stairlift where the batteries needed replacing. Friendly, knowledgeable engineer turned up on time, carried out a full service and provided some helpful maintenance advice. A much better experience than I've had in the past with Stannah. Highly recommended.
November 2022 by steve ashenden
Brilliant service, Jason came to the house with the products and gave clear sensible advice.Brought at 11am, Scotter delivered at 12.30am.Could not recommend highly enoughSteve
November 2022 by Ray Nye
Ordered a scooter which they had to order in delivered a couple of days later, first class service, very helpfull friendly staff
November 2021 by Tom Kirwan
Visited the store. All Covid safety guidelines were followed. The engineer then visited our property with a suitable Pavement Scooter which we purchased. Very happy with the scooter and service provided. Friendly, professional and personal.
