December 2023 by Grey Darker
The girl with red hair had excellent service , very satisfied with my experience
June 2023 by Esthybrown
I am a perfume addict and I love shopping here, there is student discount as well, the staff are very friendly and helpful
May 2023 by Syed Shakeelur Rehman
I will never recommend the fragrance shop especially in Walthamstow central (Mall). The girls working there seem to be not interested in customer service, no care for customers nor interested in selling perfumes. While on my visit i was interested in buying perfumes more than 200 pounds she was busy showing her neck chain to her friend who has visited to say hello. I was in the shop for more than 20mn, after packing perfumes when i was about to pay. She said that i can't purchase if the value is more than 100 pounds also if you don't have a physical card. Where in she could've divided the amount to complete the sale. But she looks careless, not interested in selling perfumes. On the other hand i also visited the perfume shop they greeted and welcomed me and gave me good customer service and also showed me many new perfume testers i made my purchase in the perfume shop. These things make the customers loyal to the brand. Unlike Sales people in fragrance shop who only lose customers.
April 2023 by Rab S
Went to the store today around 4pm and there were to female staff who couldn?t care less if there?s any customer in the shop or not. They were both too busy sitting down on their phones. I was in the shop for a good 3 mins and they still didn?t acknowledge me or even look at me so that I don?t ask them for help since they were clearly too busy on their phones. Whoever manages this store needs to check cctv and see what their staff really get up to. I felt soo angry that I walked out and went next door to the perfume shop and purchased my 4 perfumes from there instead. Customer service really needs to be corrected in this store as you lost out on hundreds of pounds from just one customer due to lazy and rude staff. Even whilst I was walking out I even said loudly ok guess I?ll buy from somewhere else then but the staff still didn?t seem to care. They were probably relieved. Really disappointing since I am a regular buyer of perfumes from the fragrance shop but don?t think I will be returning
April 2023 by Rabiaa Shazz
Went to the store today around 4pm and there were to female staff who couldn?t care less if there?s any customer in the shop or not. They were both too busy sitting down on their phones. I was in the shop for a good 3 mins and they still didn?t acknowledge me or even look at me so that I don?t ask them for help since they were clearly too busy on their phones. Whoever manages this store needs to check cctv and see what their staff really get up to. I felt soo angry that I walked out and went next door to the perfume shop and purchased my 4 perfumes from there instead. Customer service really needs to be corrected in this store as you lost out on hundreds of pounds from just one customer due to lazy and rude staff. Even whilst I was walking out I even said loudly ok guess I?ll buy from somewhere else then but the staff still didn?t seem to care. They were probably relieved. Really disappointing since I am a regular buyer of perfumes from the fragrance shop but don?t think I will be returning
April 2023 by IH -
The girl with red hair was very helpful and polite despite me being so Indecisive, 10/10 customer service experience.
January 2023 by Adita Adita
Good price
December 2022 by Daniel Wojcik
Avoid if you want to order anything online. Cheap cheating, no chance to contact.
August 2022 by Liv H
Exceptional service from the store assistant working August 10th afternoon. Helped me to source my late mum?s favourite perfume on my birthday. God bless you.
August 2022 by Kenny Osula
Good customer service, and great place to shop for good bargains.,
February 2022 by Godfrey Stewart
Never ever had nothing but an exceptional service from this store either for purchase or collection . Hanae the sales rep her customer service is extremely excellent.
January 2022 by S Ahmad
Good collection, reasonably priced and excellent customer service
January 2022 by Aisha Begum
Friendly, helpful staff
December 2021 by Mihaela Durubala
The worst experience! You want to return an item bought online and the cashier treats you with an unpleasant attitude+money not received in account for the returned item.l will never buy again from this parfumery.One year after ?: money not received
July 2021 by Paul Brown
Large selection of reasonably priced fragrances
