January 2024 by Matthew Mason
First eye test and the optometrist Zakariya went above and beyond in helping me out and making sure I understood everything. Got set up with some frames and lenses, all the staff were professional and super helpful and didn't have to wait long for my new glasses to arrive, despite the holidays. Would recommend.
January 2024 by Dora Feher
Went for minor eye condition appointment, waiting time was reasonable as the store was busy but the staff was very professional and polite, the doctor was were friendly and helpful. Would recommend.
January 2024 by Alan Ranson
I arecently visited Specsavers Walthamstow and had a disappointing encounter with the director and optometrist, Mohammad. Unfortunately, their attitude towards my budget constraints for designer glasses was quite rude.Despite being a loyal customer, the lack of understanding and empathy regarding my financial limitations left me disheartened. Customer service is paramount, and the experience I had fell short of the standards I expected from a reputable establishment like Specsavers.I believe in constructive criticism and hope that my feedback prompts a reflection on the importance of treating all customers with respect, regardless of their financial circumstances. I trust that management will address this issue, fostering a more inclusive and considerate environment for future patrons.Would not recommend to anyone that is struggling financially to visit this place and be looked down upon, plenty of other opticians on the same road
January 2024 by Kris Tralewski (EEI)
It?s always so busy and chaotic, with very long waiting times. My daughter?s glasses were not there after I had received a text message to pick them up, and after two months, declared lost by the staff. They had to be ordered again eventually. They keep sending actual junk mail letters regularly reminding about the checkups too.
January 2024 by zulal topcu
When I walked into Specsavers to book an appointment the staff was very helpful and friendly, my appointment was booked quickly and efficiently.On the day of the appointment the staff were very efficient explaining what and how my eye tests consist. I was shown to a waiting area. Within, minutes I was called in, the staff explained the routine of the test.Once my eye tests and examination was over I was passed onto another member of staff to help me pick out my frame. The staff was very friendly and helpful.The whole experience of my eye tests and choosing my frame was very straightforward and easy with the friendly support of the staff.
January 2024 by Drucilla Cotton
I was extremely disappointed today that after waiting over three weeks for my new glasses and no text to say they were ready. I had to call. Both sets were wrong lenses I the wrong frames!! Epic fail. I now have wait another two weeks for replacements!! Great service.
December 2023 by Sufyan Chaudhry
The staff especially Sadia and Wakdah both at Specsavers were knowledgeable, friendly, and provided excellent customer service. They guided me through the process of selecting frames that suited my face shape and preferences. Moreover, their optometrists conducted a thorough eye examination, ensuring accuracy and attention to detail.
December 2023 by Diana Dobrescu
They don't know the prices in their own shop and for anyone who is trying to go there and inquire about fixing a side of their specs the charge is 5 pounds.
December 2023 by robin lottrie
Very welcoming helpful from eye test to receiving my glasses an't fault team you have at Walthamstow now I can see cleary as i walked passed specsavers for years as I thought it was supersavers .
December 2023 by Sarah H
I had an eye test at this branch at the beginning of October. Can't fault this, I didn't have to wait long and the practitioner who carried out the test was friendly and efficient.However I couldn't find any frames I liked in the store, they haven't got a huge selection. I was told that if I bought frames from elsewhere and wanted Specsavers to do the lenses it would cost £50.I eventually found frames I liked online and took them in store today, and was told I would be charged another £39 on top of the £50. So I left. You can buy designer frames with lenses for under £100 from Glasses Direct. My mistake for being loyal to Specsavers. They have lost a customer today.
December 2023 by Millicent O.S
Went there for an eye check-up, and the receptionist was kind of rude to me, not very professional or polite. It's like they pick and choose who they want to be nice with; it's not very great customer service. Also, I notice that the only time they are decent to customers is when the eye doctors come down from their office to see you off. The staff sometimes come off as condescending, and it just throws me off. How are you guys making me not want to visit when you are supposed to be a business that provides for people? if I could give 0 stars, I would.
December 2023 by WN Naz
We have been using this branch for 5 years now.The service has always been amazing.I would like to thank the staff for their professionalism and customer service, especially to Akram and Natasha who have gone over and beyond providing a exceptional service and addressed any concerns I had for my little one's eye test results.Thank you,Wasim
November 2023 by Ben A.
Great service. Efficient and friendly. Same day appointment. Big shout out to Ketal who saved me a trip to a&e. Thanks!
November 2023 by Saki We log :
Normally I don?t leave any kind of feedbacks or comments on any website, but I have to say what an amazing staff of this place.Especially Hajrara and Wardha were very professional and positive.I think a muslim lady Wardha who checked my dad?s eyes, she was very professional, welcoming, positive and very polite.I had to visit this place for my dad?s eyes test and the staff was tremendously amazing with their excellent services.I would give 10/10 to Wardha for her professional for her five stars services.??????
November 2023 by J Maclaine
I did have a little bit of a wait but that was too be expected seeing as how busy they were. Staff were really friendly and helpful and I got two new pairs of frames for a really reasonable price. I felt like the eye examination was very professionally done and my vision is certainly loads better now I have my new glasses. Would definitely recommend.
