November 2023 by Scott Gerrard
Third review ever written. Compelled to show my appreciation. Ned you are fantastic customer service i will steal you away to work for me thankyou for helping this dinosaur. BEST C.E.X I've visited in UK. Awesome staff , well run shop. I definitely deserve free stuff after this review tho its all true. GREAT STORE GREAT STAFF. THANKYOU
September 2023 by Zoe Thomas
I was served by a new staff member João who is 10x more efficient and on the ball than any other employee I've dealt with in my many years of shopping there. Usually the staff are slow, uninterested and leave you waiting aimlessly.I always dread going in there to exchange stuff because it always used to take absolutely ages, or the staff don't know what they're doing.João is a prime example of how customer service should be! I would highly recommend him being at a higher position than he currently is so that he can lead by example to the other staff members!
August 2023 by Mark
I traded in some items last week and the experience was smooth and straightforward. The staff member that assisted me was friendly and service focused. He mentioned that he had only been there for 2 weeks but the service he delivered was better than my average experience in CeX stores. He possessed good product knowledge and conversation came across natural.
August 2023 by Mark Tobias
I traded in some items last week and the experience was smooth and straightforward. The staff member that assisted me was friendly and service focused. He mentioned that he had only been there for 2 weeks but the service he delivered was better than my average experience in CeX stores. He possessed good product knowledge and conversation came across natural.
August 2023 by Adam Wilson
- Confusing store signage for queuing (why have buy and sell signs if they all feed into the same tills).- Large queues with only a couple of people serving and approx. 4 other staff mulling about trying to look busy.- Worst of all, most of the staff looked like they really didn?t want to be there and had attitudes to match - if you hate your job that much, get another one.
August 2023 by Shane Goku
The woman serving although polite, lacked confidence and was unsure what to do when dealing with games being handed in and how to put in the system.The hipster guy helped her out but he had a chip on his shoulder for some reasonSeemed the staff lack professionalism overall
July 2023 by Ari Ravenwaves
If I could give 0 stars, I would. A few weeks ago I bought a refurbished Mac. There was no charger in the box, outdated software and overall just not what I expected. I returned it within the 48hr return policy. I am still awaiting a refund and today I was told they will not give my money unless I return the charger(which was not even in the box to begin with) and undo the passwords. I asked them to arrange a visit to the store so I can see what the issue with the login screen is. I am unhappy; frustrated and obviously. I am writing this review as a cautionary tale, but mostly because they deserve to know how terribly they have treated me. Utterly shameful. It?s been 3 weeks and I am still dealing with this mess. Reporting it to the consumer?s ombudsman.
July 2023 by Frank Hayman
Very big store, with friendly staff and good stock
June 2023 by Benn Onyebalu
You can sell on, electronic items or exchange it for another. But if, for example, you want a phone that's cheap (with some kind of money back guarantee) and you want it fast without having to wait for delivery from eBay, then go for it.
June 2023 by T S
Great service . Friendly staff . Would recommend - managed to buy exactly what I was looking for .
June 2023 by Sami H
Expensive..only few pounds cheaper than a brand new item...no refund ...vouchers only ..basically u get stuck ...
May 2023 by Mark Hylton
Went in to buy some games CeXStaff there really luck after your needsThe do explain very well Any problems you may have Like I was asking the member of staff About my xbox seriesIf it can play Blu-ray films . The staff were explained to me so helpfully say yes it can I was so grateful and precious to that
April 2023 by Emma
Came in today to buy a phone and was delighted to be guided by the highly knowledgeable Sani. A very professional, kind and wise man who took the time to explain the options and calm my techno-anxious brain.A great experience and a great phone with zero stress, (extra appreciated as I'm Neurodivergent.)Thank you Sani!
March 2023 by Jon Merton
Made a order online on the 22nd for trials of mana switch and said it was from this store. Still not received the item was given a tracking number that does not work. Not happy spoke to customer service with very little support
February 2023 by Andrew Kweik
Always love a nice browse for games. This is my local and always has a great selection of media. I think their prices have gone up/aren't as reduced as they were as there were some games still over 30 that are atleast 2 years old... I know their prices fluctuate based on stock levels but clearly a sign of the times for physical media which is a real shame as it's my preferred way of buying
