March 2024 by Vern Haumant
Well run opticians. Lots of staff and appointments are straightforward. They made a fuss of my son and gave him a few choices of glasses cases, so he was pleased that he could pick one that came with sticker. The little things make a big difference.
February 2024 by V F
Visited Specsavers Wallington and was actually very impressed with Tibin's amazing customer service. Professional, knowledgeable and efficient. Thanks for your patience, understanding my needs and executinggreat result. And thanks for your hard work, Tibin, as I know working with public can be quite challenging..Viktoria
February 2024 by Marina Lucia
Excellent treatment, I am very satisfied
January 2024 by Meera Patel
It?s been years since I?ve had an eye test and I must say, I was really impressed with the professionalism and organisation of all the staff that work at this store. Considering how busy it was, I was expecting to be waiting a while to be seen but to my surprise, I didn?t have to wait at all and was seen on time! Special thanks to the store manager Tibin who was really patient and attentive when helping me pick out my frames. I will be recommending having an eye test here to all my family and friends!
January 2024 by Joseph Holder
This has been my opticians for 3 years and is an absolutely wonderful place. Staff are all wonderful people and always exhibit a passion in what they do.
January 2024 by Michael Selwyn
Today's the day when my mum and I will both be going for my eye test without an appointment at Specsavers Opticians and Audiologists - Wallington and then she will be paying for my new pair of reading glasses afterwards!
January 2024 by E
Very good service. All staff vere very professional. Thank you everyone.
December 2023 by Nayanie Pillai
I have been coming to this Specsavers for many years for myself, and my daughter. Every interaction has been very pleasant. The staff are so professional and friendly. The optometrists do a thorough job. Shout out to the optometrist who wears the headband who was very good with my daughter - sorry I don't know her name. The store manager Tibin and all the staff at the front including Shiv are amazing. I wouldn't go anywhere else! Keep up the great work guys! Wish I knew all your names so I can mention you all.
December 2023 by Pam Perry
Highly recommend! Very thorough eye examination.All staff very friendly and efficient.Optometrist explained everything to me, which was very reassuring.Cassy was also very helpful when choosing frames and explained the price offers precisely.Delighted with the service provided.
December 2023 by Ghanu Patel
Very bad staff young girl not give ans
November 2023 by Fran Kelleher
I?ve been to this branch for many years now and have always been happy with the service but can honestly say my recent experience, with what proved to be a tricky prescription, has been by far the best. Tibin, the manager there, went above and beyond to ensure I was happy - I?m delighted with my glasses - and was courteous and efficient throughout. The staff there are also very respectful and extremely helpful. Most highly recommended.
November 2023 by x
Very good service. Friendly advice and about a week turnaround to get new frames with lenses following test
October 2023 by Rk
Very rude Manager. They are ok to cancel appointments at short notice but not ok to test a child who is on time for appointment as per email and text. They blame the dilation appointments should be half an hour early. I Don't understand why they cant book an appointment for actual time they want me to come. They did call and inform however not happy to book a long time appointment or update their emails or texts. I booked a Sunday appointment which they cancelled few hours as they dont do dilations on Sundays before then booked one for Saturday and i was on time as per email and expected them to allow a child. The manager claim they also do Sunday dilations and is based on opticians. I don't really understand how some opticians are only allowed dilations. This is a concern. Please note this is not my child's first appointment and they didnt ask me to come early before. They care a damn about people and simply happy to remove entire family record from their systems. In the end she removed all my family from the wallington specsavers. She compared their style of appointments to GP services, NHS never book an appointment for a time and ask to come 30min early for the same appointment. Nhs simply book two slots if person needs more time. She is not ready to listen. Finally when I said I will check elsewhere she jumped to delete our records. Instead of being nice, apologising, and trying to understand from parents perspective, she justs wants me out and asked me to goto others who might have other better systems. I was hoping she would offer a long slot. It's all business. They want quick appointments and money Very rude. Try to go to someone who shows some care and respect for people.The old manager a guy was good with our past appointments but this lady just doesn't care even for a child. It's a shame.I like to complaint about her behaviour.
September 2023 by Jaime Machado
I recently visited this store for a periodic eye test and strongly recommend this strore. The staff are very customer focused and take the time to deal with each individual person's needs. They are not persuasive in presurising you to buy any product, just give you advice, which I find very good, personally. I've been coming to this store for a few years and always feel very welcomed.
September 2023 by Danisha Gohil
I had a contacts appointment with Cassy and she was extremely nice and taught me how to put in and take out my contacts correctly. Excellent customer service :)