WALLINGTON Branch Surrey, a member of rude staff on the meet and greet desk, basically lectured me telling me I was wrong when I had written proof that I wasn't then she just turned and served another customer showing me the door, wouldn't of been such an issue if it wasn't for the fact I was invited to the Branch and then... read full comment
September 2023
Please don’t use the machines outside! Twice I’ve tried to make a cash deposit and the machine has swallowed my money. Had to submit a dispute form and wait for my money, I was told it would take a day but didn’t receive the money for a week. Staff cannot help as they cannot access machines themselves.
July 2023
Shambles. Staff on counters can’t do anything outside of the day to day, might as well use the machines. The external atms were both broken when I visited, large queue for counters and one member of staff manning the welcome desk and room for ‘all other’ banking stuff. Long wait, to find out counter staff can’t... read full comment
Santander is a large retail and commercial bank. We have in the region of 14 million UK customers and are a wholly-owned subsidiary of the major global bank, Banco Santander.We offer current accounts, credit cards, savings, mortgages, insurance and investments alongside business, corporate and private banking services.