September 2023 by Saravaner Thever
Went to the store on 17th September 2023 to buy a school shoe for my 10 year old son and the store was busy with 2 staff, one a young girl and a middle age lady. Was waiting for a while with, the younger staff was aware of myself waiting and she apologised for the wait while she was still serving another customer. We eventually was served by the older staff and i must say she was least receptive didn't smile at us or even ask what we wanted. Frankly l felt she was not interested in me as a customer as i was of an Asian background. She measured my son's feet and was not friendly to him at all despite him being 10 years old. While my son was trying on his new shoes, she was talking to a waiting customer, the little girl happens to be blond, this lady's interaction with them was a contrasting one to mine. I paid for the shoes and on my way out i saw her being over friendly with the next customer who is white. It's sad that such things still exist today especially when businesses are emphasising more about customer service rather than sales. Clarks your staffs need better training about customer service
September 2023 by Sammey Jo Kerr
Excellent customer service. Very helpful and polite. Always get my kids school shoes from here
September 2023 by shashvat sahni
Didn't get my shoe size...and also low on staff to deal with all customers promptly. Better try online.
July 2023 by Beth White
Great staff and very polite, been going here for about a year now and staff are always friendly and helpful,Amazing storeThank you to everyone
June 2023 by Joyce Olusegun
Bad customer service experience. Need to improve on their customer service. You do not size people up to offer them good customer service. Stick to sizing the shoes and the feet.Considering that a child school shoe cost £52, the least you can do is show good customer service.Also, advertising that the shoe polish comes with the shoe and then charging £6 for it, is so wrong.
February 2023 by Andrew Manuel-Warner
Very helpful staff. Found what I was looking for.
December 2022 by Ra Dawoudi
Hello there I bought a pair of shoes 4 weeks ago the price of £85 poundsShoes was made in Myanmar I was wearing it every day but unfortunately the shoes broke down from inside insoles .the shoes so bad & fake from outside looking nice fit stylish but from inside makes me sick even not breading air it was all plastic make my feet athlet feet so please the company most taking care their customers rather than pay as u go making moneyTo be honest the shoes broke down from inside the insole almost makes me disable in my back I don?t know what to say and complaining to who I hope the company understand this I am not willing to buy anything else from the same store I was a customer to spend money a year at least 3-4 timesNow I threw the shoes and I don?t want to buy any products Made in MyanmarSelling in super stores like Clark it?s really disappointed how a big company selling fake shoes in the name of good quality way there is no quality check the shoes name isATLTrekwa1kwp Grey combi261691237090This the details have checked if someone reading my comments
October 2022 by GIRIDARAN AMBIKAIPAHAN
Very rude and abusive staffAccording to people?s skin colour they offer their customer serviceAlso lack of knowledge with shoes and customer service
August 2022 by Desta Rollins
Always friendly and helpful staff, Sophie was really lovely!
July 2022 by Angel G
Just a huge thank for the staff that measured my 9 years old twins feet last Saturday. Customer service was amazing. Many thanks ??
July 2022 by shona hall
Fabulous service just no stock in children's shoes.
October 2021 by Smithy Smith
Got my daughters feet measured here start of September term. Was told she is a 9g. We were given a 9f.but didn't think anything of it as clarks is well established as the people in the know with regards to children's shoes. I've then found the shoes fall off my daughters feet when walking to nursery or riding on her scooter.Went to clarks in Sutton and found out yes she was indeed measured incorrectly and has been wearing the wrong size. What a waste of £50!How embarrassing!
October 2021 by colin twyning
I got great shoes for 7 year old so returned for 12 year old. Shoes we wanted out of stock. Service was very good, a real pity I could not buy the shoes.
October 2021 by Kamila
Nice and helpful staff.
September 2021 by Joanne Emery
Excellent service, served quickly and left with what I needed.