December 2023 by Satd _1
Friday evening walked into Uxbridge Prezzo with my wife and 2 kids. There was roughly around 10 people dining in. I was greated by the manager who walked us to our seats. After sitting down for around a minute, a waitress approached us to order our drinks. As we only just sat down I then asked if we could have a few minutes to settle down. The manager then came back after a few minutes and asked what we would like. I mentioned we hadn't had a chance to look as we were not given any drinks menu. He then brought some over to us and walked away.We then ordered our food and drinks from the waitress and asked for it all to come at the same time. As we ordered from the kids menu, the desert was included. After maybe 10mins of waiting the waitress came with my kids desert. We hadn't had our starter or main yet. The food arrived, my pizza did not include the extra I asked for and one of the pizzas for one of kids. After they sorted this all out, the waitress then came with a plate of calamari and walked off. I then got their attention and mentioned we already had our plate and she took it and left.Once we finished our dinner I then asked for the desert to come back. It came and the ice lolly was one that seemed to be at the bottom of the freezer it was literally a chuck of ice. I then mentioned this to the waitress who then said it was their last and nothing they could do. I paid the bill with no discount offered on the missed out extras the rubbish service I recieved.Overall the food was good, but the service was below par.
December 2023 by PANAYIS CHRYSOVERGIS
Our recent visit to Prezzo Italian Restaurant in Uxbridge was a complete disappointment. The food lacked flavor, the presentation was haphazard, and the service was indifferent and impolite. We won't be returning or recommending this restaurant.
December 2023 by Shannon O rourke
Went tonight for a birthday meal- wouldn?t go back.Food was horrible calzone inside was cold and dough just about cooked. Lasagne was alright but not worth £17No other person in
December 2023 by SABA AAL GHANI
Wonderful place , good service ?, warm inside with this very cold weather, the food was delicious but my Plat ( chicken with Alfredo sauce) was dry they need to put more sauce.Thanks a lot for everything.?
November 2023 by Roy Tian
Food was alright, just typical American style Italian restaurant. However the waitress with purple/dark red hair who served us was rude, arrogant and terrible.
November 2023 by Alan Jordan
Really nice and food and great service. We booked on O2 Priority offer and the staff went out of their way to help me when I screwed up the voucher.
November 2023 by Gary
Ordered via Uber Eats. It kept saying preparing etc. I was still waiting an hour and a half later. I rang up Prezzo to just be told that it was picked up and was probably stolen, no apology at all. Just told that it happens all the time and nothing can be done about it.
October 2023 by nisha miah
The service at Prezzo was great and the staff are very lovely and patient however some of our meals were not very pleasant unfortunately. The vegan options were a huge let down and although we didn?t have high expectations, it was very disappointing. The dessert was also very small for the price so wouldn?t recommend. The crab linguine was lovely however so avoid vegan pizzas and stick to pasta if you go here.
October 2023 by Lydia
Food was very tasty, the one star was to give the tall young lad with glasses who absolutely had no customer service!!! Been waiting for so long to get his attention to order our food and drink, we were thinking about getting dessert, but this young lad just ignored every time I tried to make contact with him! What a rubbish waiter! Finally got his attention and he asked ? Are you sure you don?t want to order any dessert ?? Thank god I held my anger! And when the bill came , 2 for 1 cocktails was not included, they wanted to charge me twice, I said no! So waiting for getting a bill for another 10 minutes! What a untrained waiter, if your customer service still be like this, you might shut down your business then!!
September 2023 by Kwok Ng
Pleasantly surprised at this establishment. Very accommodating place to handle dietary requirements. Staff are well trained, and pizza was oven baked at the front of the restaurant.Kids menu is great value too.Seating plan is broad enough for am atmosphere, while enjoying enough for privacy.
August 2023 by Deer Bones
Super expensive. It was very hot inside. Did not put the 2 for 1 deal on our drinks so had to ask. Big portions though and food was tasty enough.
August 2023 by Rachel Bowerman
Probably more like a 3.5 star review.We had the Baratta to start, which was a very bland dish overall, the cheese was nice, but of mediocre quality. We then had Lobster ravioli, which again was quite bland, chicken Alfredo which was pretty tasty and the prawn spaghetti dish which was ok.The food was all served very quickly and the waitress was very kind to us, however, the staff generally just seemed a bit chaotic, a guy who was making the drinks was on the phone using his ear pods the entire time and blatantly saw même vers of staff getting annoyed with each other.Overall, I would say it was a very average experience given everything mentioned above and for the price, it just didn?t seem worth it. Could certainly be improved in my opinion.
July 2023 by Gwendoline Kermel
The food was fabulous. Service was top notch. No waiting around. Would definitely recommend.Vegetarian options: Good choice.Kid-friendliness: The staff went the extra mile to make sure the children were looked after.Wheelchair accessibility: Flat entry. Plenty of room to manoeuvre.Dietary restrictions: We were immediately asked if there were any dietary requirements in our group
July 2023 by Jo Ball
The food was lovely and the lady who served us was polite, friendly and helpful. The manager (a lady) was down right rude. We wanted to pay cash but the manager said they do not accept cash. I asked why we are only finding this out now and the manager told me she had told one of the ladies (who has dementia!!) at our table. The older lady at our table is adamant she hadn't tod her but this fact should have been made clear to the whole table. I asked if there was any signage for this fact and she snapped that it's by the door. How am I supposed to know about that? The manager stated arguing with me and I advised her I had come for lunch and NOT an argument. I would expect someone in a managerial position not to be have in this way. The answer should have been that she's sorry it wasn't made clear and that they will make this fact more apparent. She /threw me a filthy look when I left the restaurant. We visited on 10/7/23 at around 13.30. Table of 4 ladies.
July 2023 by Maureen Putland
They do not cash take cash payments due to Covid . Which is not explained clearly when ordering causing a problem when paying.Otherwise good food and service and a very nice place to eat.
