September 2025 by Jennifer Humphrey
My daughter and I came into O2 in Uxbridge and worked with Lee who was really wonderful in helping us set up her phone plan. Lee listened to our situation, coming from the states, and helped us with a plan that fit her budget and needs.
August 2025 by Warrior S
Amazing service, great store loved lee the store manager was so helpful and nice.
August 2025 by vip talk
What a good customer service . I don?t know the lady name , but she has very good behaviour.Explain everything . In good way. We port two contacts today , if she was not there i will be in vodafone .
Also mention one thing , one of the customer talk her very rudely but she did her work very well . She just want to know account holder name because account have 3 applicants . he tell his name , but he is not the account holder main applicant so she ask please any other name whoever in this account because you are not the main account holder . She mention that it is a part of security and privacy, but he talk in very very rude way . But she handle the situation in very good way . What a overacting customer he is ?. Finally thanx to 02 and thanks to the good staff .
Viplove chouhan ?
August 2025 by William JR
O2 uxbridge has the best service they gave me very cheap broadband and TV im so happy
August 2025 by T\u0026C TV
Great service from lee the store manager we love him in Uxbridge
August 2025 by Asmaira Khan
Over the last year I've continuously found unhelpful staff who simply cannot be bothered. Either they don't want to work or they have the gift of the gab but you will not really understand your contract. You want good service and want to be able to understand what you are paying for travel to Maidenhead service is fantastic. Matt the Manager has exceptional customer service skills.
August 2025 by E H
Never have I met such rude staff as I did in this store, totally unprofessional and honestly unhelpful- was told they could not at all help me recycle my phone as it ?wasn?t purchased here? - called 02 support and was informed ANY store can do a phone recycle no issue.
July 2025 by karim
When you call the store no one answers the phone.
Maybe they get a lot of complaints.
July 2025 by Trailer Diary HR Owen
Really disappointed experience and I haven?t even picked up my phone yet - I?ve tried all morning to get in contact with this store for two contract phones to collect. We have been customers for years. I even rang O2 Customer service direct and they were unable to get through to the branch. I can?t leave a message to be able to pass on the branch, which is ironic in this day and age. You then look at the Google reviews And say that other customers are having the same issue and they send you links to be able to get a hold of them which just goes to some generic business address I?m not actually 202 in Uxbridge. Bonkers how in year 2025 I cannot get my phone delivered to my work address. I?m not home because I work long hours and then the store doesn?t even pick up the phone. Well, done on excellent customer service ?
June 2025 by Jennifer Kielsznia
So sad you closed the Hayes Lombardy store. They were aways, helpful, friendly and engaging. Listening to how your rep spoke to another customer in this store was disgusting. I was in the store at least 20 mins going back and forth between phones. It was only when I made a point of staring at staff (who were too busy chatting to each other) for assistance did they approach me. While I appreciate securing the phones against theft, not being able to actually hold any, even when ask, is disappointing. I'll purchase elsewhere and won't be returning to this store.
June 2025 by przemek p
Utterly Disappointed with O2's Customer Service and the Uxbridge Branch
My recent experience with O2 has been nothing short of a nightmare, leading me to the regrettable decision to cancel my contract. Two weeks ago, I purchased a new phone and promptly requested a new eSIM via the O2 app's chat function. I understood that my current eSIM needed deactivation to facilitate this transfer.
However, five days later, I found myself without any phone service and no new eSIM in sight. Upon contacting customer service, I was met with an astounding lack of support. Due to the deactivated eSIM, I was unable to receive the security codes sent via text message, rendering their verification process impossible. It was baffling that the customer service representatives seemed completely oblivious to the fact that their own process had left me without service.
The situation went from bad to worse when I visited the Uxbridge branch. The level of unprofessionalism and outright bad attitude I encountered was shocking. Not a single member of staff I spoke with showed any understanding or empathy for my predicament ? five days without a functioning phone. Instead, I was met with dismissive behavior and the implication that I wasn't doing enough to help myself answer their security questions. Apparently, a slightly incorrect address detail and not recalling the exact amount of my direct debit were insurmountable obstacles, despite the fact that your own actions had cut off my primary means of communication.
Thankfully, my experience at the Ealing Broadway branch was a complete contrast. The staff there were exceptionally well-trained and efficiently verified my identity without any issues. They successfully resolved my inquiries, highlighting the stark difference in professionalism within the same company.
Unfortunately, the appalling treatment I received from the initial online support and, most notably, the staff at the Uxbridge branch, has compelled me to cancel my contract with O2. I work hard for my money and refuse to patronize a company that treats its customers with such disregard.
While I commend the exemplary service I received at the Ealing Broadway branch, I strongly urge O2 to address the serious issues within the Uxbridge branch. The current management clearly needs to be replaced, and the over-reliance on seemingly inexperienced young staff (many appearing to be only 19-20 years old) is a significant detriment to customer service and, ultimately, the business. Life experience and proper training are crucial for handling customer issues effectively and with empathy.
This experience has left a sour taste, and I hope O2 takes this feedback seriously to prevent other customers from enduring similar frustrations.
May 2025 by Ashvin Rai
Your staff are absolutely disgusting i have called infront of the store because they never pick up and all i saw was them completely ignoring the call and talking like there at home and not working you should be questioning yourself for paying them to do nothing...
May 2025 by Kulvinder Verdi
None of the staff pick up the phone when it rings, went in to the store on Tuesday to do a 02 switch up and they said I can?t do a 02 switch cos it been removed and I need to talk to customer service, not one person in the 02 Shop in Uxbridge helped they did not even bother helping me to get my 02 switch up back they said call customer service, all the staff was standing there laughing and joking talk about there private life and was not bother who was in the shop, this is absolutely disgusting and till today I am still trying to sort this out cos no one in the store wanted to help me get this resolved
April 2025 by David Killick
Always helpful
March 2025 by Gioana Lamaj
Just went in there a girl with black glasses black hair with too much attitude didn?t even stand up for client and speak over you , I never felt someone in this shop was so rude she should get fired !!!!! Glasses that say viviene just so u know cause she don?t even say her name
