December 2023 by Glyn Cradduck
Absolutely shocking . The shop was supposed to be open at 9:30 yesterday morning . I waited for 15 minutes and then asked the staff , who were sitting outside , what is going on . They told me to call back in 1/2 hour . The shop was still shut . Apparently it opened at 12:30. Awful for a Saturday morning ! I went back to the shop to pick up my new phone at 5pm that day . They had my new phone but could not switch the data from my old phone to my new phone because their machine was broken . That was two 70 mile round trips . I phoned this morning to see if I could pick up my phone and move my old data . Somebody answered the phone and placed it on a table and just left me high and dry for 15 minutes until a ran out of patients . I have 3 phones with O2 and have been with them from the start and before . Their customer service is now appalling. Time to get a new provider
December 2023 by Renate Johnson
Helpful but didn't solve my problem?
October 2023 by Kamaldeep Singh
Went to O2 store and was greeted in 5 seconds by Adane, I was expecting the whole process to be long winded with 30 min.Adane asked me, if i am looking for particular device or need help, I was clear on which device i was buying and which plan as i had already browsed on website.He brought the phone in-stock in 2 min and then initiated the POS transaction. Every bit of selection of plan, customisation, limitset, credit check all done in under 7-8 min and He said you are good to go.Throughly impressed with service
October 2023 by Jamie McIntosh
Not approached when I walked in. Staff seemed more interested in their conversation. Store display felt low end and cheap. Network has no end of issues as well. As someone who used to work for them I can safely suggest you go to EE or Three!
October 2023 by Priya Susan
I had an extremely disappointing experience at the O2 store in The Chimes, Uxbridge, and feel compelled to share my ordeal.On 28/09/2023, my old iPhone 14 Pro and new Samsung Flip 5 went missing from the store while under the care of the staff during data transfer. Despite reporting the incident promptly, the response from the staff was disheartening. The store manager's dismissive attitude and lack of immediate resolution left me in shock.In the absence of my phones, crucial for my role as a specialist registrar at Hillingdon Hospital, I faced significant challenges. The staff's failure to offer a timely replacement resulted in me leaving the store with an iPhone 13 that was not even updated, further hindering my ability to resume work promptly.The subsequent process of resolving the situation added unnecessary stress, impacting my professional obligations. Despite my efforts, the situation was mishandled.While I appreciate the eventual offer of a new iPhone 14 Pro, £150 credit, and 50% off airtime, the lack of consultation and negotiation for fair compensation falls short of addressing the emotional and professional toll this incident has taken on me.This experience is unacceptable, and I believe it's crucial for O2 to review and improve its customer service protocols, especially in handling such sensitive situations. I sincerely hope this feedback leads to a positive change in customer service and incident resolution at O2 Uxbridge. I have written to the head office/ regional manager Mr Miles Steward/CEO for fair compensation for data and GDPR breach.I have mentioned that I will be exploring legal avenues if it is not looked into fairly.Thank you for your attention.Priya Jacob
August 2023 by Jo H
O2 in Uxbridge was fantastic! Kavin was such a great help. Incredibly knowledgeable and super informed. He gave the best advice and deals for what suited our needs. He was not at all forceful and very friendly ??
June 2023 by Ana Isabel Duarte
Every time I go there, the customer service is wonderful, as the attendants are well skilled in customer service and knowledge how to serve and exceed the customers expectations.Well trained people and amazing store layout as well.
April 2023 by Harry Jas
The staff are not very helpful and always lying
April 2023 by Sar T
I came into store today as I have spent forever trying to get through to customer service to check my contract. I needed to cancel insurance and change the phone number. Mohammed went above and beyond to help me after 2 people on O2 webchat messed him around and then offered no help and he also spent over 40 minutes on the phone trying to get through. I had to return to work from lunch but Mohammed sorted the insurance issues and advised on action needed to change my number and emailed to confirm all was sorted. Fantastic customer service as most people would have given up second I left the store! Please pass on my appreciation.
April 2023 by O S
We visited the Uxbridge branch this Afternoon and a lovely young lady called Lema helped us with few of our issues very professionally and was so kind and patient with us.Thankyou so much Lema for all your help and assistance we really appreciate it and are grateful.
April 2023 by harinder Jagmama
The staff are very bad in their workThey don?t know how to tackle & give proper information to customers
March 2023 by Alison Rese
Great service from a very cool, knowlegable staff member!Axxx
February 2023 by N Davies
Lovely customer service! The wait can be quite long but it is because they spend time with each customer.
February 2023 by John Weathers
Very friendly and knowledgeable. Teaching a dinosaur about phones without too much jargon
December 2022 by Andy Stevens
Very helpful staff. Went in with what I thought was a major problem with my phone and the young man who assisted me dealt with it in 5 mins and refused to accept anything other than my thanks.
