June 2023 by TheHendonKissArmy
Every time I use the branch when the metro magic money counter has broken down, to their credit the Nat West coin counter is always working. However; the pain then starts, having to queue and queue and wait as there is only one cashier working . Staff are scattered across the banking hall and in the interview areas but still only one cashier. Now, it?s says that should be for paying in and cashing money, however if that?s the case why does each transaction seem to take for ever. Customers requesting years of copy statements that take time to be printed or long discussions about transferring money to friends accounts, couldn?t these customers be helped by non cashiering staff and thus freeing the cashier up? Since its move into the local shopping centre the branch has never been the same. Allow plenty of time if you want to go the cashier for anything!
June 2023 by Phil Keen
Can't contact the branch directly and need direct assistance please ASAP csn someone call me about the new card I can't contact you for some reason
April 2023 by Traveller
Incompetent bank! We have visited this NatWest branch probably about 10 times so they can try and fix ONE problem! Spoiler alert: they never did solve it! Also, there is only ever 2 staff at one time which means the queues get so long, it makes you want to leave and never have to deal with them.
November 2022 by Jeevan Bhambra
Closing down very early.!!
October 2022 by Asad Hussain
Caroline helped me and explained everything really well. Very happy with the service
August 2022 by Kate Willcox
I had the best experience with Caroline, she was so helpful and personable. I needed to transfer money for a deposit for a house, Caroline explained how it happened and next steps and was so patient with me and made me feel very at ease. Couldn?t have been a better service.
I have been a customer for over 35 years, I do not visit Uxbridge much now but WHY have they not informed they have moved from the High Street to the Chimes - very unprofessional !
July 2022 by Paul Aitken
Quiet, friendly service
July 2022 by Artan Prifti
Very good
February 2022 by LAFTA
Booked a business coin collection through the website, got to the branch today, "Oh no, we don't do THAT on a Saturday". Yet the website let's you book it. Not only that but it asks for a phone number in case there is an issue, did they phone me? Of course not.Lots of disgruntled customers in branch, no cash at all on a Saturday... Why even open??? Wasted my time and money getting there and queuing. Dreadful.
February 2022 by NUTAN SHARMA
My mother passed away a month ago and Maria and the staff kindly sent my father a box of biscuits which was a sweet and kind touch. We were very touched by this kind gesture. No other organisation has done this?Thank you!
February 2022 by Kiran Pannu-Dhillon
I had the most outstanding service from personal banker Ms Rita Sidhar. Extremely helpful, kind and pleasant to speak to. Well done NatWest. Fantastic customer service.
July 2021 by A J
Absolutely shocking service by Angela - two member of staff on the shop floor with poor attitude not interested in helping customer !!!
July 2021 by Raid Elias
NatWest Uxbridge, Very poor service. Careless staff. I complained via a NatWest survey , but never been called back.
July 2021 by Andy Mendoza
Very helpful staff. Definitely recommended ?
