August 2025 by Sat Bhambra
Visited to get trousers tailored, measurements and pinning was done fine on the day. Been over a week, no call, no message and nobody ever answers the store phone. Went in face to face to speak to them, couldn't give me a straight answer, seemed to forget that they said trousers would be ready in a week, no response to not answering the store phone and was then told they wouldn't really have time to tell me if my trousers were ready or not.
Make it make sense. Had I known I would have just done this all in Westfield and had a 1-2 day turnaround.
I now have the number of the tailor they use and will have to contact them directly
July 2025 by Lorenzo Giucca
Great service and looked after me
November 2024 by Marwan Hasan
Customer service was excellent, 5 stars.
Selection is good but missing a relaxed fit which is why I gave it 4 stars.
The blonde lady was kind and the new man from Abasynia was very friendly, helpful and accomodating. There was also another Indian man who had a professional manner. Excellent customer service.
Needs a greater range of products and less tight trousers.
October 2024 by Aaron Chamberlain
I?m basing this review purely on the staff. I hired suits for my wedding and was helped by Katerina who was extremely helpful and polite. I was even allowed to take home a few pocket square examples to see which best matched the bridesmaids dresses before we made a decision. Very kind and professional.
As a constructive comment for Moss I think it?s best you take payment over phone or online for Hires, requesting customers travel to pay in store seems like a step backwards.
I?m still not a massive fan of Moss after my experiences with other stores though.
September 2024 by Ali Khan
Both staff on Saturdays go above & beyond they handle all queries with maximum duty of care and handle all queries professionally, appropriate fittings and quality clothing, highly recommend this shop for best quality products.
July 2024 by Joshua Matthews
I'm due to hire 3x suits from you next month and have bought two children suits, I've tried to call for at least a week straight but nobody has answered the phone and I have no email address. Please arrange a call back!
February 2024 by Tomas Riabovas
Great experience. Thanks to Aarti for being very pleasant and incredibly helpful!
October 2023 by Marius Nastac
Rubbish I wanted to try blue colour they bring me white I don't want to try white I want to see how it looks blue on never go on this store
October 2023 by Martin West
Bought a nice shirt
August 2023 by Aneil Salh
Never once answered the phone in 4 days of trying. Then went to the store and the staff and rude, moody and haven't a clue about their products and haven't got an ounce of style between them.
July 2023 by Mohamed Mohamed
Amazing service with wide selection to choose from and a great quality suites
February 2023 by jonny lamb
There tailors are fantastic. Super friendly and a spec
December 2022 by Dave
Went in on a Sunday afternoon and had to ask for some help, as there were 2 members of staff just standing there looking down on us. like the sketch in Pretty Woman. After they decided who?s was going to finally help, the enthusiasm was at a real low. If you don?t want to be there or help, LEAVE?Needless to say we did not buy anything and we will never be returning again.
December 2022 by Ashvin Pio Domnic Cardoso
I had gone to this store in hope of getting my measurements. And YES! I did get my measurements sorted only because of the assistant - Alisa. Alisa thank you so much for providing me with a service that I could find nowhere. You are a gem!
November 2022 by Ricky Wood
Walked in to the shop after phoning the store and speaking to a member of the sales staff. I was looking for a suit for a funeral and was running out of time. The lady that I had spoken to remembered our earlier chat and within 30 minutes had found me an amazing suit that fitted perfectly. I'm fussy and hate shopping but this angel that served me was amazing and as I told her deserves a promotion.
