July 2025 by Nazmin Raja
I went in looking for calcium tablets, was a bit confused and was about to leave. Dorian (I think that?s her name) approached me before leaving, took her time to help me, and explain the different things needed in my multivitamins.
Was super friendly!!!
June 2025 by Kai Zheng
Extremely Disappointed with Misleading Delivery and Poor Communication
My family has always loved Holland & Barrett, and we?ve been loyal customers for years ? which is why this experience has been so frustrating and disappointing.
Recently, I placed a large online order worth over £400 for my sister?s birthday. I chose the ?next day delivery to store? option, as I was going to be in the area and no one would be home to accept a delivery. I placed the order early on a Thursday, expecting it to be ready for collection on Friday as advertised.
When I arrived at the store just before closing time on Friday, I was told my order hadn?t arrived yet and was still in transit ? but that it would definitely be there the next day. I returned on Saturday, only to be told again that it hadn?t arrived, but would be there on Sunday. At this point, I was frustrated by the false promises and misleading information. I made a third trip on Sunday, just to be informed that stores don?t even receive deliveries on weekends.
This means not only was the next-day delivery promise completely false, but the store staff were also misinformed ? or worse, dishonest ? about when I could expect my order. To make matters more confusing, customer service (who were actually quite helpful over the phone) told me that the order had arrived at the store, while the store insisted they didn?t have it.
Eventually, I had to change the delivery address and have the items sent to my home instead, which completely defeated the point of selecting store collection.
After spending over £400, this experience felt like a complete letdown. The poor communication, contradictory information, and unreliable service have really shaken my trust in Holland & Barrett. I expected better from a company we've supported for so long.
April 2025 by Shahtaj Alam
" had an outstanding experience at the Holland & Barett -Chimes, thanks to Sameena. She was incredibly helpful and attentive, taking the time to listen carefully to our needs. Not only did she patiently hear us out, but she also went the extra mile by researching the best options and providing valuable guidance. Her dedication and knowledge truly made a difference, and we left feeling confident and well taken care of. Thank you, Sameena, for your exceptional service!
April 2025 by DailyFacts
Sameena is the most kind and helpful person. She literally helped us like little children and guide us what exactly we need. I wish I could give her 10 stars
December 2024 by milad elyasi5002
Perfect
November 2024 by D E.
I felt welcomed and at ease without the pushy sales technique. I bought Manuka honey, supplements a d some beauty products and Amrit was most kind amd professional. The buy one get one free honey made my day. Bonus thanks H&B!
October 2024 by David Feller
As a fairly loyal customer, I?m incredibly frustrated to give Holland & Barrett just one star. For several months, they've had an issue with a broken fridge. This is a food store that sells refrigerated goods, and it?s unacceptable that they?ve gone an entire summer and now autumn without repairing or replacing it. Instead, they keep the product I regularly buy in a back room, forcing me to queue every time I visit just to ask if they have it in stock.
The staff have been unhelpful, unable to provide me with a customer service number and telling me to ?Google it.? They even laughed when they claimed they couldn?t be bothered to check upstairs for my product. They?ve reported the issue to head office, but when I contacted customer service myself, I was told head office had a record of it, but it hadn't been escalated by the store and, therefore, it hadn't been fixed or replaced! Yes, that's right, they assumed the problem had gone away.
When queuing to ask if they have the product in their back room, I watch as the staff constantly harangue customers to join their rewards scheme, seemingly oblivious to others in the queue. The rewards system itself turns out to be largely worthless ? it takes weeks to earn enough points to redeem on a particular day, and those points must be used all at once, regardless of what you want to buy. It feels like Holland & Barrett has little regard for their customers.
Back to the fridge issue, it's beyond frustrating that the store would ask me, a customer, to contact head office about a problem that is their responsibility. If they can?t even manage basic maintenance like fixing a broken fridge, it speaks volumes about their processes. Given Holland & Barrett's dominance in the market and the lack of high street competition, I don?t expect anything to change. It?s clear they have little regard for their customers, making shopping there an unpleasant experience.
October 2024 by Mihaela F
I had a great experience with the store manager recently. She was incredibly kind, helpful, and genuinely a good person. I had purchased the wrong tea by mistake, and she went above and beyond to assist me with the exchange. Not only did she make the process smooth, but she also took the time to search for the exact tea I was looking for. Her excellent service truly made a difference, and I appreciate her dedication and care!
September 2024 by paul heer
Fantastic customer service from Amrit. She was really friendly, super knowledgeable about the products and very professional. I will definitely be shopping there again.
July 2024 by Ken Merali
Arrived in store with great customer approach. Till staff helped me find what I needed and to my surprise she spent quality time with great sense of humor and smile ?. Lal was fantastic all round and really hard to find someone unique. Thanks for all your help.
April 2024 by Gheorghe Toma
Very helpful and welcoming employees from this store.
April 2024 by Mahendra Luhar
Very satisfied with our visit and our thanks to Samina for helping us with her knowledge of the products and personally taking us to the appropriate areas. We came in puzzled with a list of products from the health advisor. Samina guided us
with regards the benefits and content. Thank you again Samina, well be visiting again for refills.
November 2023 by Rakesh Nik
HOLLAND AND BARRETT UXBRIDGE: There Good Food From Holland & Barrett. They've Launched 100s Of Delicious New Food Items,
October 2023 by Rabby
I?ve been to a lot a H&B stores and my experience at the Uxbridge branch has probably been my favourite. The staff there, specifically Naila, was just incredibly charming and friendly and took her time to guide me through the specific products I was after and even some that I wouldn?t have dreamt of buying if it weren?t for her knowledge. Store layout is easy to navigate and they have some great little promotions on offer. Most definitely will be revisiting again!
October 2023 by Tautvydas Z
Reliable and fair priced. Lovely staff! Many other stores seem to employ people who can barely keep eye contact let alone demonstrate customer service skills. Will be coming back again!
