September 2021 by Andrea Houston
Excellent service. Friendly, knowledgeable, easy-going and welcoming. Lovely team of people. They gave good advice and weren't pushing the most expensive options, listening to what I needed. They even un-rolled a reduced off-cut for me to double check it had just enough width for my room and stayed open late just for me so I could buy and fit that very day. Thank you guys!
September 2021 by Ranjit Singh
Quite sweet n polite speaking but expensive.
August 2021 by Kirsty Roxburgh
We went into store today on a sunday, we were served by Syed, great service we received. Thankyou so much.
July 2021 by Michelle Gray
Took my mum to look for a carpet and found a remnant she liked. Rather than buying this as it was bigger than needed Sayed suggested buying off the roll and saving her a bit on the price. Sayed was extremely helpful and also arranged next day delivery. Will not hesitate in using again, excellent service.
June 2021 by Laurante De Melo
I am very pleased with the services provided by Brach manager Jan. Excellent professional polite and very helpful. Jan is extremely knowledgeable and always on hand. Would also like to thank Syed. He is super friendly, knowledgeable and super fast in getting info to you. Thank you so very much for your help throughout. Would highly recommend Carpetright, West Drayton for every one and already doing so. I wish we could give your more stars :). All the best!
June 2021 by A. R
Excellent service. Went to the shop got what I needed. Really happy. Gentlemen named Shoaib jaan assisted me and he was really confident and solved my problems. Will recommend this store to friends and family. ??
June 2021 by Galina Krasteva
Our customer advisor was very professional and so kind he gives us very good advice he help us to get the right decision . His name is Syed we going to say Thank you very much for your help .
April 2021 by tair
Excellent Service. Went to the store on Saturday to order carpets for 2 rooms. Store was closed to public but I could see one member of staff\\ninside as I approached the shop front. I was about to drive away when they pointed to the telephone number for store to call them. Called and was greeted on the phone by very friendly and well spoken manager JAN. I knew what carpet I wanted but Jan showed me from the window (what a personal service) by dragging the whole display across the shop floor just to make sure (looked very heavy to move). Got the price over the phone with him which I was happy with ordered the carpet. I needed it quickly and as it was Easter weekend he pushed the order as 'urgent' and I got a call 3 days later to say carpets are ready to collect. What a absolute gem he is. He saved a lot of time and inconvenience for me and not to forget not many shops or businesses would go this far for their customers and do this especially as it was literally closing time. So if you are after a honest, friendly, professional advice with a good price thrown in, head over to Carpetright West Drayton and speak to JAN for a awesome service. A++
June 2018 by dee low
AVOID!!. Pressure sellers working hard to increase your bill. I was tired and paying attention to an 8 month old. They kept adding to my bill, accessories i did not need and kept hiding the documents from me. I was surprised to see I had doorbars worth £40 that I did not need. At one point I had to demand to see what I was paying for as they kept giving a final sum but not how they get there. Hid measuremens so you don't know how much carpet they ordered. The itemised bill whipped away from me only to realise later that I paid 66£ in fitting administration cost. I had paid carpet fitters £175 on the day. They are not honest about hidden charges and try to get you to pay for more expensive underlay for instance. Check your bill very carefully. Do not be pressured. Since branches have been closed they appear more desperate to sell. Demand to see your itemised bill . Furthermore consider ordering online as the same products are much cheaper.
May 2018 by angela hunter
Very helpful staff in the store. Had my laminate and vinyl flooring layed today, very pleased, Kay and his team worked hard got it done in good time to a good standard. I award four star all round.
March 2018 by Lucy Archer
Great service staff were extremely helpful and friendly. Would definitely recommend.
January 2018 by Nikki Mention
No Stars from me, i have encountered the worst possible service possible Carpetright in Cowley.. Even after complaining to the manager, who was the most unhelpful and condescending person i have has encountered in a while! he had no proper reason as to why they are falsely advertising removal fitting prices on the website.. and no solution as to how we could sort out the problem. in the end i sent a complaint to their customer services department who again were VERY slow in responding.. I had to chase for a response... they promised me that i would get my money refunded which i am still waiting for after 2.5 months!! and again the blame game of where and who is responsible to sort out my refund....NEXT STOP FOR ME IS TRADING STANDARDS.
December 2017 by Emma
PLEASE AVOID THESE PEOPLE!!!!! I wish I could give them 0 stars they donâ??t deserve 1.
Didnâ??t show up for our first fitting due to double booking leaving us with no carpet on our stairs, landings and hallway with two small children running around. Didnâ??t turn up for second appointment either.
WASTE OF SPACE!
