September 2023 by Suk Mangat
Picking up garden trellis which is fit for purpose is very challenging, I found 1 out of 14 which was half decent. I told one of the staff on the floor that the trellis was not good enough to be sold, they didn't show any interest
August 2023 by Jose Rodriguez Ledesma
Finished work and rush to the store to get some bits. The sign says stores closes at 8.00pm however at 19.48 the door is closed and I cannot go in. 12 minutes is more than enough time to get some screws and glue and be gone before 8.00pm. Outrageous
August 2023 by Sar Mal
Whilst some of the staffs customer service is questionable (unfriendly and on their phones) , a lovely man named Martin was incredible helpful. He approached us and asked if we needed help and answered all our queries, great help when we were in a rush!
July 2023 by Google user
Finished work and rush to the store to get some bits. The sign says stores closes at 8.00pm however at 19.48 the door is closed and I cannot go in. 12 minutes is more than enough time to get some screws and glue and be gone before 8.00pm. Outrageous
July 2023 by B D
Won?t be shopping there ever again as the COO believes men should have access to female spaces if they feel a bit woman-y.
July 2023 by Ego 22
Haven't had such an awful shopping experience in a long time. Such an appalling customer service. Employee had worst attitude,not helpful at all., very rude and arrogant. Upon coming to the store- young,blond,maybe 17-20years old shopping associate was laying down on the till with his feet up. I went to store on Sunday to purchase a garden storage. Box clearly stated reduced, there was no mentioned broken with pieces missing,when got to the till i asked sales associate if the item is complete and not damaged , his response was : hmm ?, probably ??.Nowhere on the box was stated that item might be broken or incomplete or at the till sales associate didn't mentioned anything about the refund or exchange policy .Went back home to open the item and put the storage box together - shocked and disbelief turned out the item is incomplete with missing pieces and fitting. I was upset , the store was closed already otherwise i would take it back the same day. I have wasted the whole day for this , had to go back next day surprisingly the same employee was just resting on the till point, with his feet up not bothered about anything. When i confronted him he clearly remembered me from day before. I explained what is wrong with the item and about missing parts ,and fittings and about damaged box , his response was no refund??? i pointed out our conversation from day before and explained that missing and broken item have no use to me and wasn't clearly stated that the actual item is broken and incomplete. I asked to speak with manager who was a bit more helpful but still had an attitude, and ignorant at first when explaining whole situation.The whole experience left me upset in disbelief that such a practise is carried out in Wickes Edmonton. I definitely won't be shopping there anytime soon.Rude staff who showing attitude even when they are on the wrong.Policy - which practise stealing from people by selling faulty goods without stating about the item or exchange /refund. Just Awful place.Avoid at all cost!!!Go to Toolstation or B&Q instead.
June 2023 by Ian McCusker
Recently used this store; everything that I bought, from: Railway sleepers/Trellis to a Watering can; was not only really good quality, but much better value after having a look at the same products at similar stores..!!More importantly, and the reason I?ll use them again was:The staff were genuinely fantastic; ESPECIALLY Omar - What a great ambassador he was for the company and more importantly himself..!!I?ll definitely be back to use your store again
June 2023 by S Nolan
Got to Wickes around 10mins before closing on a Sunday and despite this the staff were polite and helpful. I found what I needed and was in and out in a few minutes. Would definitely go to this branch (Edmonton, London) again.
February 2023 by Will
Was getting a quote for bathroom refurbishments, they attended to check everything out and put together a quote. When due to call and run through this, it never happened. A week or so later, I got an email to say my quote has expired. I was never shared a quote.I called them and they said they would pass it to the team and would call me back. They also ignored all my other emails.Many weeks later, I have still not heard anything.Awful customer service and recommend to avoid them at all costs, go somewhere that value your business.
February 2023 by one a dem onez tv
Security was very rude and made me feel uncomfortable popping up around every corner as I shopped... not a nice experience.
December 2022 by Cindy Daltrey
Yet another van got burgled today in your car park! Drilled hole in back doors, all tools robbed! This is a regular occurrence and has been for a number of years! Same culprits! You will not take responsibility, again, car park doesn't belong to store, no cctv!! Take some responsibility.. Put security in car park etc. Mainly building trade use your store, and these mens livelihoods are being taken away from them, no tools, no work! Disgusting?
December 2022 by Ali Ibrahim
Opening times are very different to what it says on Google, the board outside and staff that work there. I was told by staff they close at 7pm. When the board says 9pm and Google says 8pm. When paying for goods the member of staff thought he would be funny and over exaggerate with the cost of the purchase we were rushed to make. Even though the staff found it hilarious i thought it was very unnecessary and thought he was very unprofessional and this is the 2nd time i have had a bad experience with staff at this store.
November 2022 by Tracey
Plenty of parking available. Very helpful staff. In & out in no time ???
August 2022 by Ian Cox
A decent selection of stuff, and things are usually in stock. Prices Seem average. Delivery is expensive. Never enough staff in store.
July 2022 by Mubashar Hussain
Friendly staff but not much choice even though the store is huge. Purchased a few things from here at decent prices.
