October 2023 by Paul Saar
Booked a carpet and fitting, very nice young lady who was extremely helpful. Will be returning when we have decorated our bedroom for a second carpet. ?
October 2023 by Laura Sovi
I have recently had some very poor experiences with Carpetright. Rude staff on the phone and utterly useless customer service. I am leaving this positive review as a shout-out and a little mean of saying "thank you!" to those staff who have made a real difference for me in the intricate process of flat renovation.I'll take this opportunity to thank Dee from the Edmonton store whose positivity, kindness and will to help have brightened up a very difficult day.For the very same reasons, Amin who used to work in the Enfield store and has recently moved up north. And last but not least Michael from the Enfield store who has gone 3 extra miles!!! to help, support and encourage. You guys are a real asset to the company and a real blessing for customers. A big thank you from me!
August 2023 by Lizzie Williams
Brilliant service. All the staff I spoke to were excellent and helpful. Special thanks to Dee for completing my order. Expecting the fitters to be just as good when they come!
July 2023 by Google user
Brilliant service. All the staff I spoke to were excellent and helpful. Special thanks to Dee for completing my order. Expecting the fitters to be just as good when they come!
July 2023 by f retko
Dee was fantastic. She explained everything clearly, helped us find exactly what we were looking for. My husband and I and very pleased with our new carpets.
July 2023 by Ajet Retkoceri
When I was shopping for a new carpet Dee was extremely helpful and provided me with all the details about the different styles carpet right has to offer, I originally was going to choose one I picked out online however Dee showed me another design and I fell in love and bought that one thank you so much.
July 2023 by Peter G
Visited the store a few days ago, Gurpaal was very patient with me and professionally helped with my complicated query. Great customer service and a totally worthwhile experience for me
July 2023 by Mary S
Was not sure about different qualities and how carpet is measured, very informative staff, especially the deputy manager providing me with lots of information to help me make an informed choice. Thank u
June 2023 by Victoria B
Had a really positive experience with Jacob who was really helpful and went above and beyond to ensure we could place our order and book the fitting for the date we needed.
June 2023 by Nazreen Ahmed
As a returning customer I can say I was not expecting anything less from the staff at carpet right. I needed some carpet right away for a small room and staff member Fiza was extremely helpful. She was quick and efficient. I am happy with my purchase.
June 2023 by FR
Thank you to Neil and the team, who were excellent. Staff were not pushy at all, they let me browse the store freely. My purchase was easy and straightforward. Very impressed by the service.
June 2023 by Mansib Rahman
I came into this store to buy a carpet without any knowledge of what type of carpet I should get. The manager Gurpaal was very insightful and professional regarding my request. I will definitely come here again and recommend it to my friends and family.
June 2023 by Luciano Loccisano
Scammers. Avoid them. One time you paid forget any kind of support if you have a problem.I bought a mattress with 10 years warranty. 6 months after I bought it, it was completely broken. I made the claim 4 months ago. Still waiting. They did not even ask for a picture, they do not mind.Horrible people. Thieves. Scammers. Avoid them.
June 2023 by Hazy yzaH
I wasn?t sure on the shade of carpet I wanted for my bedroom, fiza showed me different ranges of colours which I then found the perfect colour for my room. Great customer service from the team and good job from the fitting team too.
April 2023 by calvin yog
Edmonton store Worst customer service I?ve ever had and every time I popped into the store last week to get some carpet for my stairs as I walked in there?s about five or six members of staff sitting around the table chatting they looked at me and went back to chatting no one came to offer any help I could see they?re not bothered so I couldn?t be bothered with them. I went next door to tapi brought carpet £350 customer service equals sales. If this is customer service you might aswel close the store down do you pay them to Work or to chat? At least someone should come to you and Do you need any help? Basic customer service you need mystery shoppers to come in the stores unannounced to test the customer service out think how much money you?re losing cause of bad customer service from my bad customer you lost £350 sale service to your rival tapi