August 2023 by Jayne Bowler
I was served by Valerie who was very friendly and helpful. She was very patient and kind with measuring a 2 year old' s feet and it was a very nice experience.Thankyou Valerie.2 lovely pair of shoes for my granddaughter. 1 st class customer care.I have so much faith in her professionaism and know the shoes fit well.Thanks again.RegardsJayne bowler
July 2023 by LLT
Lotso of sale choice
April 2023 by Clive F
Selection of essential shoes for Men, Women and Kids. Got a pair of shoes at a summer sale. Happy with the pair.Customer service is great, staff are lovely!Thanks!
January 2023 by FlxralRxses
Very helpful
December 2022 by Mrs Sahn
manager here is disgustingly lazy. her name is naeed i think someone said. she is always on her phone and does not acknowledge for a minute when a customer walks in. she is very rude to staff and was bossing them around constantly telling them to fix shoes or do something even when nothing needs to be done because she doesn?t want them standing around, which is hypocritical for someone who stands there and uses their phone. she even answered a call and left the shop floor unattended. i asked her a question about a shoe and she seemed very irritated by the number of questions i asked, however, i was buying these shoes for a friend and i wanted them to be perfect. left the stoor unsatisfied and was unable to purchase a lovely christmas gift for a friend. whatever you do, do not shop at clarks upminster poor manager.
December 2022 by Muttee Mirza
Went there, wasn?t treated nicely by one of the staff workers, think her name is Naeed. Very disappointing as this was the store I used to go to when I was a young boy, utterly disappointed
October 2022 by Priti Mandalia
Went in on the 30/08/2022 - to buy shoes for my toddler - only to discover they offer: awful service, terrible customer care and employ very lazy staff who believe that assisting customers is an inconvenience. They prefer talking amongst themselves and ignoring customers.....! Dear Clarks - Upminster - Do your staff members not read their job spec when applying...? Even the job title - Shop Assistance - provides a slight clue - which your staff members in Upminster seem to miss? Shame this good old fashioned British company got taken over by a Hong Kong company. Certainly missing the good old fashioned British Customer Service... I would be surprised if their staff in Upminster even know what customer service is? Let's just say I left without a pair of shoes, although I found two pairs which I would have bought if they had bothered to serve me - both at £50 per pop.
April 2022 by Caz
Lovely staff, sadly couldn't find the shoes we needed..
September 2021 by Sarah Harrington
Absolutely terrible service at this store. An awful woman named Debbie served me and tried to belittle me for returning shoes that didn?t fit properly. Not only was she incredibly rude to me, but she was also clearly being very aggressive to another member of staff too. This is not the first time I?ve witnessed this either. I?m surprised she still works there! I will definitely not be returning! Avoid!
September 2021 by Stephen Holmes
Horrible woman chased me out of the shop for trying to exchange a pair of laces that I had bought which were too short. She was incredibly rude and called me names for inconveniencing her. She was not wearing a name badge, so I had to return and ask another member of staff for her name. I now understand why! I am an OAP with a walking stick, so it is hard me to travel to the shops. I will not be returning. Atrocious behaviour. My daughter has helped me file an official complaint to the HQ about this. Just terrible.
September 2021 by Jacqueline Edwards
Very professional staff in Upminster branch. Very helpful to my autistic son buying school shoes.
September 2021 by Jodie Dark
Awful service and extremely rude staff. I have been unable to get to this store to return a pair of shoes due to illness, so I asked my husband to return them for me. He had the receipt, the shoes, my payment card and proof of name/address. Apparently this was not enough as they need a signature (for a £12 purchase) Will avoid buying from this store in future.
June 2021 by Chinedum Okpala
One of the staff was very unhelpful and not considerate.
May 2021 by Phoebe O'hara
Great store to shop for shoes and bags just went in for a look to see what was available . Sue was so helpful .Husband bought a pair of shoes for upcoming wedding.will go back soon .thank you
May 2021 by Donna
Lovely staff apart from the women I presume is the manger. Expected me to pay in full for 3 pairs of shoes they had no stock of to try on once they arrive 4-5 days later to store?! who?s got £200 to pre order multiple pairs of shoes to try on when they should the amount of stock during the school season. Wouldn?t check local stores stock for me told me to take a photo and look myself. Moaned that didn?t book an appointment and in general very rude and unhelpful. Won?t be going back.